Sunday, July 8, 2001 3:30 – 4:15 pm AACP Meeting, CPE Section Toronto, Canada

1. American Council on Pharmaceutical Education:Recent Changes from ACPEPeter H. Vlasses, Pharm D, BCPSDimitra V. Travlos, Pharm D, BCPS Sunday, July 8, 2001 3:30 – 4:15 pm AACP Meeting, CPE Section Toronto, Canada

2. Learning Objectives • Discuss recent events and changes at ACPE, which impact providers of continuing professional education. • Describe the impact of these events and changes on assessment, accreditation and the Criteria for Quality

3. Overview: Discussion Topics • ACPE Strategic Planning: Survey • CE Provider Advisory Committee • ACPE Strategic Plan: Critical Issues • Improving the CE Provider Accreditation Process: Current Status • Educational Technology Update • 9th Invitational CE Conference

4. ACPE: Planning for the Future • Strategic Planning Process: 2000 • External Consultants were used • Constituency satisfaction survey (web-based) • Environmental Analysis • Strengths, Weaknesses, Opportunities, Threats (SWOT) Analysis • CE Provider Advisory Committee, September, 2000 • ACPE Board of Directors and staff Strategic Planning Retreat – September, 2000 • Evaluation of additional opportunities to serve the profession of pharmacy

5. Goals of Survey • To evaluate ACPE operations and support and guide continuous improvement. • To direct ACPE’s strategic planning in order to continue to meet the needs of the profession and ACPE’s various constituencies.

6. Return of Responses through the Web Site: April 2000 • 838 individuals responded • 68% return (244/357) from CE Administrators • 43% return (35/81) from Deans

7. Likert Scale Analysis • 1 2 3 4 5 6 7 Favorable Neutral Unfavorable

8. Response to the statement: “ACPE satisfies the educational accreditation needs of the profession of pharmacy.”

9. Response to the statement: “The ACPE accreditation process helps programs achieve their mission, goals, and objectives.”

10. Response to the statement: “ACPE builds and maintains excellent working relationships.”

11. Constructive Criticisms: Overall Messages • Focus on Quality Outcomes vs. Process • Simplify self-assessment process • Use technology more effectively • Become more constituency-focused and service-minded

12. Response to selected questions concerning: Future Trends

13. Response to the statement: “Technicians will have an important impact on the pharmacy profession in the near future (5-10 years).”

14. Response to the statement: “ACPE should explore the potential value and best sources of comparative data for standards assessment.”

15. Response to the statement: “ACPE, with the permission of Colleges and Schools and CE Providers, should identify and communicate novel trends in meeting standards for educational purposes.”

16. Response to the statement: “ACPE should consider providing consultation about distance learning to Colleges and Schools and CE Providers.”

17. Response to the statement:“ACPE’s workshops and training sessions are valuable.”

18. Response to the statement“ I would prefer live regional workshops.”

19. ACPE CE Advisory Committees • Providers – met Fall 2000 • Regulators – met Spring 2001 • Practitioners – to meet Summer 2001

20. James Appleby Alan Escovitz William Feinberg Barbara Hammonds Peggy Kuehl Thomas O’Connor James Magrann Jennifer Moulton Linda Norton James Prazak Representing the following categories of CE providers: Academics CE companies Health care providers Pharmaceutical companies Pharmacy associations Publishers CE Provider Advisory Committee- 2000-2001

21. Summary of CE Advisory Committee Meeting • Provided feedback on how ACPE could simplify, clarify and improve the CE provider accreditation process in the near and long term • Stressed the importance of both evaluation and continuous quality improvement • Expressed a need for ACPE to take a more active role in the education of CE providers in matters of interest, including: • Principles of adult education • Outcomes assessment • Continuous quality improvement • Distance education • Administrative skills

22. CE Advisory Committee (cont.) • Discussed ways in which ACPE could foster information sharing among providers, including identifying and disseminating information about novel and effective CE • Brainstormed possible measurable outcomes for CE programs and provider assessment • Suggested evaluating how CE could better translate into practice changes • Identified potential topics for ACPE’s 9th Invitational CE Conference

23. ACPE Strategic Plan Critical Issue #1 Continuing Education Provider Accreditation Process How will ACPE, in concert with a diverse set of Continuing Education (CE) Providers, reengineer the CE provider accreditation process to be more efficient and effective, while fostering continuous quality improvement and encouraging innovation?

24. ACPE Strategic Plan Critical Issue #2 Scope of Responsibilities and New Opportunities In the context of ACPE’s broadened mission and environmental changes, what is ACPE’s scope of responsibilities and how does it incorporate new opportunities?

25. ACPE Strategic Plan Critical Issue #3 Professional Degree Program Accreditation Process How will ACPE improve the professional degree program accreditation process to increase efficiency, foster continuous quality improvement, encourage innovation, and be responsive to changes in the educational, scientific, and healthcare environments?

26. ACPE Strategic Plan Critical Issue #4 Relationships with Constituencies How can ACPE enhance communication and relationships with its various constituencies (the general public, students and prospective students, licensing bodies, Colleges and Schools of Pharmacy and their parent institutions, CE providers, the profession of pharmacy, and other health professions)?

27. Critical Issue #1 - GoalsCE Provider Accreditation Process • Create a means to facilitate improved communication between CE providers and ACPE and among providers • Established list serve • Met with advisory committees • Planned Invitational CE conference • Simplify, clarify and improve the CE provider evaluation process • Revised Self-Assessment Report Questionnaire • Increased pool of field reviewers • Revised Action and Recommendations document • Strengthen the integrity of the CE system • Distributed memos on noncommercialism, repurposing

28. Critical Issue #1 - GoalsCE Provider Accreditation Process • Enhance objective measures to assess the effectiveness of the standards in providing quality CE and certificate programs • Had preliminary discussions with Council members • Develop a system to share successful and unsuccessful practices among providers of CE to assist in quality improvement • Discussed and acknowledged by AACP • Clarify and communicate provider and participant support services • Developed P.L.A.N. search engine • Developed PDF Web Tool

29. Critical Issue #1 - GoalsCE Provider Accreditation Process • Catalyze collaborative reevaluation of the existing CE model in pharmacy • Explored AACME and AANC procedures • Assess the certificate program evaluation process • Collected data, i.e. number of programs, number of participants, etc.

30. Improving the CE Provider Accreditation Process: Current Status • Become more constituency-focused & service-minded • Simplify self-assessment process • Focus on Quality Outcomes vs. Process

31. Become more constituency-focused and service-minded • Increased communications • Strategic plan • List serve • Town forums • Allow more time for submission for documents, payment of fees, etc. • Enhanced use of technology

32. Simplify Self-Assessment Process • General Principle: intended to foster continuous quality assessment • Overall, eliminated duplicate documentation • 3 sections to each criterion: • Assessment (questions) • Basis for Assessment (documentation) • Provider’s Self-Assessment

33. Simplify and Clarify Action and Recommendations • Selection and definition of terms • Example 1 • Continued as an ACPE-accredited CE provider for full six years • Interim Report due September 1, 2002. • Example 2 • Continued as an ACPE-accredited CE provider for one year • Progress Report will be due on October 1, 2001.

34. Improved Action and Recommendations Assessment Process For “Needs Improvement” – ACPE will provide recommendations and suggestions for meeting standards and quality improvement Simplify and Clarify Action and Recommendations

35. CE Advisory Committee Comments • Selected Comments Regarding Self-Assessment Questionnaire • Much easier to understand (liked checklists) • True self-assessment process • More encouragement for Provider to discuss “failures” • Concern regarding flexibility (some self-assessment questions do not apply to all programs)

36. CE Advisory Committee Comments – Focus on Outcomes • Considerations in Outcomes Assessment • Provider focused • Number/nature of grievances/complaints • Innovations in instructional design/delivery • Chat rooms • Participant focused • Pre- and post-CE test scores • Post-meeting questionnaires

37. Issues Related to Technology • Emerging Technologies & the Standards • Expanding Interaction with Providers

38. 1. New Technology & CE Standards • Emerging technologies are an opportunity • The standards apply to emerging technologies • Today’s challenges will probably be reflected in emerging technologies • Cosponsorship • Program Announcements • Participant Assessment • Program Evaluation • There will also be unanticipated challenges

39. Interactions with Providers • Web cosponsorship • On-Line Statements of Credit • Note: no system is fool proof!

40. General Needs • Guidelines and policies for interpreting the CE Standards for Providers using emerging technologies • … in progress • Documentation for PDF Web Tool

41. 2. Expanding Our Interactions Using Technology • Maintain dialog with All Providers • Streamline Reporting Process • Increase On-Line PDF Submissions • Share Information

42. Increase On-Line PDF Submissions • Easier PDF submission • Confirmation of receipt • Automatic record keeping • Better-informed participants

43. Share Information • Improve the PLAN database for pharmacists • Continue to use existing technology • Make guidelines and examples available electronically • Share relevant ACPE statistics

44. Information for Pharmacists

45. Pharmacy Needs Enhanced Education of Current Practitioners • 216 K Licensed pharmacists • 175 K Active in patient care • 25 K with prior patient focused education • 8 K Standards 2000 graduates per year Without retooling of a sizable number of present practitioners, it could take 10+ years to achieve critical mass to to provide broad-based, pharmaceutical care. Can we wait?

46. ACPE’s 9th Invitational ConferenceNov 1-4,2001 Phoenix, AZ • Feedback from CE Advisory Committee and evaluations from 8th Invitational Conference • Sessions on Improving Skills of Providers • Managerial • Leadership • Stress Quality Assurance/Quality Control Principles; discuss outcomes for CE provider evaluation • Foster Improved Education of Participants (i.e., Generational differences, Learning styles, Adult education, Proper Use of Technology) • Discuss International Trends in Continuing Education • Foster networking and interaction among providers

47. ACPE’s 9th Invitational Conference on Continuing Pharmaceutical Education Working Together to Create the Future November 1-4, 2001 Phoenix, Arizona Register on-line at www.acpe-accredit.org

48. 9th Invitational Conference on Continuing Pharmaceutical Education: Working Together to Create the Future • Pre-conference Seminar: • Thursday, November 1, 2001: The Requirements for Effective Management and Leadership: Your roles and responsibilities as a Manager, Leader and CE Provider by Michael Laddin, President, The General Manager Development Company. • Conference: • Market Research and Needs Assessment • Principles of Continuous Quality Improvement • Theories of Adult Learning • Active Learning • Learning Assessment • International Developments in Pharmaceutical CE • Ethical and Administrative Issues in the Provision of CE • Achieving Student-Learning Outcomes at a Distance • New Administrator’s Workshop • Exhibit Area • Planning Together for the Future Session

49. Questions or Comments Please contact us: • by phone: 312-664-3575 • by Internet e-mail (pvlasses@acpe-accredit.org) • through web site: www.acpe-accredit.org • by fax: 312-664-7008, 312-664-4652 • by mail: 311 West Superior Street, Suite 512 Chicago, Illinois 60610