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By: Mahesh Ahuja

Towards Electronic Government. E-Government. By: Mahesh Ahuja. Why e-government?. “Every other country is doing it, so its probably important and useful”. “Its hype”. “We don’t want to fall behind all others”. “We think it will provide faster, more convenient government services”.

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By: Mahesh Ahuja

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  1. Towards Electronic Government E-Government By: Mahesh Ahuja

  2. Why e-government? “Every other country is doing it, so its probably important and useful” “Its hype” “We don’t want to fall behind all others” “We think it will provide faster, more convenient government services” “We think it will reduce costs for individuals and businesses to deal with government” ”We think it will reduce costs for government “We think it will improve participation of citizens” ”To reduce corruption and fight poverty” ”We think it’s a tool for transformation of public administration”

  3. Background E-governance is more than just a government website on the internet. But.. • What is it exactly? • What are the benefits of e-governance? • What can governments do to make it work?

  4. Vision for E-Government • e-Government more about “Governance” rather than “Electronic” • e-Government is more about People and Processes rather than Computers • e-Government is more about Transforming rather than Translating the Processes

  5. E-Government: What it is not • It is not Computerizing the Existing Government Processes. • It is not digitizing the files and documents of the Government. • E-Government = Technology • E-Government = Government ( Change management and Transformation )

  6. E-Government The use of digital technologies to transform government operations in order to improve effectiveness, efficiency, and service delivery

  7. Citizens, Organizations and Businesses Service Delivery Defining E-Government Use Information and Communication Technologies (ICT) to improve productivity and efficiencyof processes within the government, bring greater transparency and accountabilityof pubicsector and enhance delivery of servicesto citizens, organizations and businesses. ICT Government Process Automation

  8. E-Government Concepts • ……. Product of Public Sector Reform Agenda under New Public Management (NPM) • ……. Electronic Delivery of Information from Government to Citizens • ……. Effective means of Information Flows within Government Work more efficiently to improve services

  9. New Public Management (NPM) • Concept emerged in 1980s • Reforming the Public Sector • Make the Public Sector more Efficient, Effective and Responsive according to needs of Citizens • Cutting the Cost of doing Business Operations within Public Sector

  10. New Public Management (NPM) • The Main Advocate was USA under Regime of Democratic Government during 1990s Political Agenda • Work Better with Lesser Costs “ ……… the Clinton administration believes it is time for a new customer service contract with the American People, a new guarantee of effective, efficient, and responsive government” – Bill Clinton

  11. Governments Categories of E-Government G2G Businesses Government Citizens G2C G2B IEE Employees G2E G2G: Government-to-Government, includes Provincial & Local Governments G2B: Government-to-Business, includes all Suppliers as well as Businesses procuring services from Government G2C: Government-to-Citizen, includes all Citizens of Pakistan G2E: Government-to-Employee, includes all Government Employees IEE: Internal Efficiency and Effectiveness

  12. Pre-Requisites • Appropriate infrastructure • Appropriate policies • Capacity development • ICT Applications • Relevant content

  13. Towards e-Government • Basic Premise: Use of ICT to increase value of services • Proactive rather than Reactive • Effective as well as Efficient • Transparent as well as Accountable • Service Oriented; no more Function Oriented Evolving Approach to Public Service Delivery

  14. Towards E-Government • Fundamental Requirement • Optimize Backend Processes to enhance Front end Service Delivery • Eliminate redundant activities • Simplify • Consolidate similar activities

  15. Towards E-Government • Moving Forward with • Principle #1: Digitize & Propagate • Shift the Data Entry to Customers and Digitize it • Make the Process as Paperless as you can • Make Information more Accessible Upstream & Downstream to those who need it • Shrink the Distance between Information & Decision Capture Information at Source and propagate throughout the Process

  16. Towards E-Government • Moving Forward with • Principle #2: Vitrify • Provide on-demand tracking information for customers of the process • Design Standard Partner Interface Process for Seamless Exchange of Information Provide visibility through fresher and richer information about process status

  17. Thank you…

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