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Long-Term Care Consumer Decision Tool for Seniors

Long-Term Care Consumer Decision Tool for Seniors. Minnesotahelp.info Database Maintenance AIRS Conference, June 2005. Posted 6-14-05. Phone-based Access to Assistance in Minnesota. Minnesota is building an infrastructure of specialty access assistance with

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Long-Term Care Consumer Decision Tool for Seniors

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  1. Long-Term Care Consumer Decision Toolfor Seniors Minnesotahelp.info Database Maintenance AIRS Conference, June 2005 Posted 6-14-05

  2. Phone-based Access to Assistance in Minnesota • Minnesota is building an infrastructure of specialty access assistance with • Information lines that are known as the “Linkage Lines.” • The Senior LinkAge Line • The Disability Linkage Line • Family Linkage Line (developing)

  3. Web Access to Assistance in Minnesota • The State of Minnesota is deploying web based tools including: • Minnesotahelp.info consumer site • Power User Version • GIS • Provider Portal • Hand Held Device download • New Consumer decision interfaces

  4. Community Access to Assistance in Minnesota • The State of Minnesota is deploying community based network sites that include: • Kiosks of Information • Site based support • Consistent referral protocols

  5. Has multiple state agency partners • A simple interactive design with ability to use a robust interface or more simple screening tools • Back up of one to one assistance with referral protocols • No silos – because people don’t live in silos • Comprehensive approach

  6. About the site: • Data is coded to the service feature level – meaning that you can sort based on features – based on consumer input • Consumers can maintain their own home page • New interactive tools in development • Adopted by MN DHS as major system • Available in different languages • Provider Portal allows for direct provider input • State-sponsored web site

  7. What is unique about our data maintenance? • Focus on high level of quality versus collaborative effort – centralized approach • Focus on high level of customer service – providers have a good experience • Much of the data is either migrated in or will be displayed using “web page partnering”

  8. Web Page Partnering? • The ability to partner with other sites and allow co-branding • A way to create a single point of entry to web information yet bring many partners to the table • Less threatening

  9. 2004: 45,000 Unique Visitors

  10. Hmong and Spanish Translation

  11. Provider Portal

  12. Better Results in Search Engines 8 Portal Pages Drives traffic from search engines Ensures more hits “search rules”

  13. Capturing Feedback • Through the site – Surveying Demographics and Use • Through users group feedback managed by Data Managers • Through web use trend reports • Directly through the site based on most used links and top searches

  14. When Users Don’t Find…

  15. Reviewing Searches

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