Conflict Resolution: Self-Awareness is the Key

1. Conflict Resolution: Self-Awareness is the Key A training module created by ken chengchayamerrellnick smith& andywislock

2. The Organization What is Fundabu, Inc.?

3. The Organization FUNDABU, Inc. : Mid-sized Consulting Firm Specializes in Project Management Been in business 25 Years Reputable company Leader within its specialization

4. Needs Assessment Method To understand what Trainees need

5. Needs Assessment Method Company records SME Interviews Employee Questionnaires Employee Interviews

6. The Trainees WHO ARE OUR TRAINEES? HOW MANY TRAINEES ARE THERE? WHAT ARE THE TRAINEES’ KSAS?

7. The Trainees • Position: Upper and middle management • Number: 15 trainees 3 members of upper management 12 members of middle management 8 are male, 7 are female • Age: 28 – 54Baby BoomersGenXersNexters

8. The Trainees • Knowledge • Knowledge • Bachelor’s degree • Advanced knowledge of conflict/conflict management • Previous training

9. The Trainees • Skills • Skills • Competent: Use of technology to communicate • Advanced: Technology, Technology Management, Knowledge Management

10. The Trainees • Abilities • Abilities • Effective communicators • Satisfactory performance in work conflicts • Satisfactory performance in resolving work conflicts

11. Location Where is the training? How Long is the Training? What’s the set up? How Much will it cost?

12. Location : Where • Convenience • 15 minutes from HQ • Won’t tie up meeting room • Atmosphere • Fresh air • Clean facilities • Special Amenities • Luncheon provided • Solarium break rooms • Messaging services The Golf and Country Club

13. Location : Length of Training 3 Day Training Course 9:00am – 2:30pm 4.5h training ◊ 45m luncheon ◊ 15 m break

14. Location : Training Room Setup

15. Location : Budget Our training budget: $7480.00

16. Training Objectives What we’re trying to accomplish

17. Training Objectives Knowledge Objectives » Definition Determination Explanation Identification

18. Training Objectives Skill Objectives » Analytical Developmental Recognition

19. Training Objectives Ability Objectives » Implementation Development

20. Type of Training Activities How we will accomplish the objectives

21. Training Activities Combination: Cognitive and Affective Experiential Learning◊Solo/Group◊High Involvement • Icebreaker • Mini lectures • Reverse Case Study • Behavior Modeling • Role plays • Discussions

22. Topics Outline What our training covers

23. Topics Outline Day One: Conflict & Perceptions Day Two: Perceptions & Self Awareness Day Three: Self Awareness & Conflict Resolution

24. Training Session Agenda Step by step program layout

25. Training Session Agenda • Contains about 20 items per day • Includes time for instruction and movement • Includes a mid-morning short break • Includes a luncheon

26. Training Session Agenda

27. Training Strategy Methods used in our training

28. Training Strategy Tailored to audience: GenXers, Nexters, Babyboomers Structured & Sequenced: Build a knowledge base Experiential Learning

29. Training Content What are we actually doing?

30. Training Content Mini lecture presentations Case studies Roleplays Behavior modeling

31. Ensuring Transfer making sure they take it with them

32. Ensuring Transfer of Training Stimulus Generalization Approach: emphasize key concepts connect key content to real life general principles to apply elsewhere Experiential Learning >> Far Transfer

33. Evaluation Evaluating trainees and training

34. Training Evaluation and Follow-up Trainees evaluate us Company evaluates trainees

35. And that’s how you train ‘em. Any Questions?