Perceived Supervisory Support: A Meta-Analytic Review

1. Perceived Supervisory Support: A Meta-Analytic Review Stefanie Boyer & Diane Edmondson

2. Background • What is PSS? • Perceived supervisory support • Kottke & Sharafinski 1988 • Social exchange theory • Eisenberger et al. 1986

3. Why Marketing? • Marketing- organizations- people • New concept – not studied in marketing literature • Extend what is known about PSS and uncover areas for further study

4. Variables • PSS with: • Perceived Organizational Support • Affective Commitment • Job Satisfaction

5. Moderators • Boundary Spanners • Link between organization and the outside world • IDV • Hofstede 1997 • Degree of individualism used to differentiate national culture

6. Literature Search • ABI/Inform, PsycINFO, Wilson Web, Emerald, Science Direct, Ingenta, ERIC, OVID, Wiley Interscience, OCLC First Search and Dissertation Abstracts • Published and unpublished studies • Web of Science

7. Inclusion Criteria & Coding • Correlation coefficient (r) • Coding form for variables prior to coding • Survey • English • IRR= 94% • Measurement error-Attenuation Bias H&S 1990 • Multiple scales- averaged correlation

8. See Coding Table Document camera

9. Descriptive Statistics • 37 correlations • 19 published 5 unpublished • 24 different articles • 25 studies • (N)= 7,876 • Industry type: 7 manufacturing and corporate, 8 service oriented, 8 mixed or multiple • Average reliability .836 PSS strong internal consistency

10. Homogeneity Analysis • Q highly significant for all the variables – random effects

11. Results • PSS- POS most examined 18 • PSS- Job satisfaction 9 • PSS- Affective commitment 10

14. Limitations/ Future Research • Only as good as studies included • Generalizability • Different levels of support influence attitudes toward the firm and the job • PSS on more types of boundary spanning employees (field sales, non field sales) • PSS in different cultures • PSS and other variables: role stress, performance