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Improving Medical Care Service Through Collaborative Networks

Improving Medical Care Service Through Collaborative Networks. Watana Navacharoen, M.D. Maharaj Nakorn Chiang Mai Hospital Faculty of Medicine, Chiang Mai U.,Thailand. 1. No. of Referred Cases in 2008. Our Work Load. 1,000,000 visit / yr 47,000 admission / yr. 2. Our Service include.

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Improving Medical Care Service Through Collaborative Networks

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  1. Improving Medical Care ServiceThrough Collaborative Networks Watana Navacharoen, M.D. Maharaj Nakorn Chiang Mai Hospital Faculty ofMedicine, Chiang Mai U.,Thailand 1

  2. No. of Referred Cases in 2008 Our Work Load • 1,000,000 visit / yr • 47,000 admission / yr 2

  3. Our Service include • Population in 17 provinces • in the North of Thailand • Minority groups • - Hill tribe • - Migrate people Covered population 12 millions 3

  4. Improving Delivery of Service • Lean and seamless • -One stop service • Information technology • - Medical information system (SMI) • - Barcode& stickersidentification • - OPD card scanning • - IPD card scanning • - Prescribing medicine in SMI • - Internet consultation • - Internet OR setting 4

  5. Key Indicators of Quality Service Delivery 5

  6. 1. Waiting time 6

  7. 2. Customer satisfaction 7

  8. 3. Customer satisfaction for palliative care 8

  9. 4. Pain management 9

  10. 5. Others clinical indicators 10

  11. Medical Collaborative Networks Problems 1.Too many number of patients requiring medical services 2. Patients did not received appropriate medical care before coming to the hospitals. 3. The lack of community hospitals’ competency treatment 4. Lacking medication and up-to-date monitoring equipment 11

  12. Collaborative Networks • Acute coronary syndrome network • Trauma center • Stroke network • Campaign against raw pork consumption • (Streptococcus Suis infection) • Team setup • Education, Training • Supplied equipments, medicine • Internet referring, SMS, Facsimile 12

  13. KPI: AMI fast track 13

  14. KPI: Trauma fast track 14

  15. KPI: Stroke Fast Track Note: rt-PA, recombinant tissue plasminogen activator 15

  16. Change the Culture Public campaign against raw pork consumption to decrease morbidity andmortality rates from Streptococcus Suis infection Organized 65 campaign activities and message through mass media during past 3 years 16

  17. Conclusion With strong streamline and seamless collaborative networks cover all hospitals in the north of Thailand “All hospitals in the north is the only one big hospital” 17

  18. Thank you for the prestigious award that will strengthen our conviction to continuously improve the quality of health care for our people. 18

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