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Setting Up and Using Your GENCom Mobile Client for iPad

Setting Up and Using Your GENCom Mobile Client for iPad . Early Drop (Phase 0) Versions – Oct. 2011 (Note: see separate iPhone setup & usage instructions). Installing GENCom Mobile Client for iPad. 1) Select the App Store icon on your device.

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Setting Up and Using Your GENCom Mobile Client for iPad

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  1. Setting Up and Using Your GENCom Mobile Client for iPad Early Drop (Phase 0) Versions – Oct. 2011 (Note: see separate iPhone setup & usage instructions)

  2. Installing GENCom Mobile Client for iPad 1) Select the App Store icon on your device 2) Search for gencom & select “genband mobile commications” 3) Select the app

  3. Installing GENCom Mobile Client for IPhone/iPad 4) Make sure it’s the iPad version & Select “INSTALL” 5) ) The GENCom App will download and install on your device

  4. You should now see a GENBAND icon similar to the one at the bottom of this screen. You can hold it down and drag it to the bottom tray if you want it accessible on any screen. Note – in future The GENBAND app icon may change with additional branding (i.e. customer specific logo). GENCom Trl Application Now Installed

  5. Set-up • Select Settings (if not taken to next window at 1ststartup) then Select GENBAND Corporate

  6. Setup Display as = name you want displayed in iPad windows User name = your A2 genband.com user name Password = your A2 genband.com p/w Domain = genband.com (you can’t change this) VM Number – voicemail CLICK on REGISTER Selections Grey out and option changes to Unregister Select Save

  7. Setup • Select Preferences • Turn ALLOW 3G CALLS to ON (If iPad is 3g/4G enabled)) • The account should now have a Green Arrow • Select Close

  8. Using the GENCom iPad Client • Note: • iPad only • iPad Phase 0 Beta client does not support IM & Presence. • This functionality will be available in the GA release.

  9. Main Screen Access Settings Access Dialpad Information Area – this window is where detailed info will appear and can be edited depending on context Client Status Access Contacts Access Call History Voicemail

  10. Dialling Simple Call • Touch Dialpad • Input number • Touch CALL

  11. Call From Contacts • Select Contact • Touch number you want to reach contact at

  12. In Call Screen • Mute • Speaker (Handsfree) • Record • Keypad (to enter additional Digits if required) • End Call • Hold • Conference (Add Call) • Transfer

  13. Call History • All /In /Out / Missed • To call – select call • Touch address/number to return call • Format of info will vary depending on type of call. • Add as new or update existing Contact

  14. Voice mail • New messages? • Access the Voicemail system • NOTE – most users will only have a GENBAND Corporate account showing

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