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Workshop title:

Combined CAUDIT/CAUL/ACODE e- Literacy Workshop – 5-May-03, Adelaide "e-Literacy - It's Time to Place a Peg in the Ground!“. Workshop title:. Experience developing an IT literacy needs matrix – what can we learn from this? Christine Walker, IT Training Manager, Monash University

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Workshop title:

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  1. Combined CAUDIT/CAUL/ACODE e- Literacy Workshop – 5-May-03, Adelaide"e-Literacy - It's Time to Place a Peg in the Ground!“

  2. Workshop title: • Experience developing an IT literacy needs matrix – what can we learn from this? • Christine Walker, IT Training Manager, • Monash University • christine.walker@its.monash.edu.au

  3. IT Skills Matrix - lessons learned: • Career Development and Performance Management are the drivers to success • Collaborative approach is necessary - • >Human Resources staff • > training staff - all faculties • > IT professionals – technical skills requirements • > Library/Information Literacy professionals • > Course advisers • > IT Help Desks • Blended approach to cater for all skills levels and learning needs

  4. Critical Success Factors • Skills Matrix as a training initiative is aligned to University IT Strategic Plan • Ensure corporate governance and support University-wide • IT Training Steering Committee and • Skills Matrix Working Party representative of key stake holders • Collaborate and consult, review often • Staged implementation plan

  5. Define Scope • Assumption: all staff, regardless of their position, depend on IT services to some extent as part of their employment. • IT Skills Matrix Stage 1: • Identifies core skills categories which are relevant to ALL staff“… to work effectively and efficiently within the Monash environment…” • > Generic not role specific • Consider range of variables throughout Faculties for staff roles and responsibilities • > Target Lowest Common Denominator

  6. Scope continued… • Skills Matrix has a role in Staff Development and HR Induction programs • supports application and recruiting process for new staff • charts individual learning pathways at staff performance review • benchmarks basic IT skills requirements • Aims to raise individual confidence, increase productively levels, support career development

  7. Three core categories identified • 1. General Computing - using a computer, managing files, printing documents • 2. Communications - use of my. monash portal, email, calendar, voicemail services and the Internet • Document management- basic word processing, simple spreadsheets, presentations - prioritized as Level 1,2 and 3

  8. Training Needs Analysis • What do I need to learn? • Self paced, online Pre test and Assessment tool multiple choice quizzes, not compulsory • How do I want to learn? • Wide range of training resources accommodate different learning styles, budget, location: • Online self paced interactive tutorials • Full text online manauls • Face to face instructor led sessions • Reference manuals – online and print • Recommended reading – Library catalogue references, videos, bookshop titles

  9. Skills Matrix - Three step process • Step 1: check the Core Categories definition of skills to work efficiently within the Monash environment and relative to your role. • Step 2: assess your current IT skills using the Pre test and Assessment online tool consisting of multiple-choice quizzes • Step 3: plan your individual training program, selecting from the range of Training Resources provided. Collaborate with your manager at Performance Appraisal for individual career development

  10. Positioning • The IT Skills Matrix as a Training and Career Development Resource • > must be strategically positioned • > readily accessible • > part of Staff Induction programme • >integrated with LMS training, Library Information Literacy programmes • > 24 x 7 access via my.monash portal Training Channel, links to strategic locations • Promote for high degree of dependancy • Dynamic resource – regularly updated, not static

  11. Stage 2: Role specific skills matrix • Library - Information Literacy programme • Finance - SAP for assets management, • accounts payable • Student Administration - Syllabus Plus, Callista systems • Content Management System - applies to Web authors, editors / approvers • Learning Management System - Web Ct workshops for academics and administrators. • Web Ct User Group, links to Computer skills training

  12. Stage 3: Technical skills matrix • Network, Desktop Support, Help Desk, Customer Service staff • incorporates Core Categories – e.g. Communications skills • supports Standard Operating Environment • links to external vendor programmes – preferred suppliers

  13. Stage 4: Student specific skills matrix • Enhances the academic experience • Promoted at enrolment – Resources cd rom • Course advisers, lecturers encourage basic computing skills • Undergraduates, Mature Age students • 3 Core Skills Categories apply • Free training resources - Monash Learningfast TeachMe links to individual tasks • online manuals in pdf, • ICDL Pilot Programme currently underway • Recommended reading, Bookshop titles

  14. Time to implement !!! Let’s start by telling each other what we are doing to develop IT Literacy standards.

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