NMH termly meeting

1. NMH termly meeting 6 September 2019

2. Agenda 12:00 • Welcome back and lunch 12:30 • Directorate update • Accessibility team staffing • DfE Updates • DSA/Non DSA Support • Paperwork updates • Allocations 2019/20 • DSA-QAG Audit 2019 13.30 • Wellbeing pathways 14.00 • Break 14.15 • Compass 15.00 • Close

3. Directorate update • Student and Library Services • Why? • Changes to University teaching and research • Strategic alignment with universities 2030 plans • “One Voice and One Service” • Phase 1 (August 2018) • Agreed Staffing Structure  • Phase 2 (August 2019) • Transition process (review, evaluate and discuss to determine process/structure changes)

4. Student and Library Services Directorate

5. Changes to Exchange building Penryn Campus • Compass helpdesk move (interim social street Exchange) • Library Archives moved to rear of Exchange (ground floor) • Works to be completed in Exchange 23rd September • 9 bookable rooms in Exchange Falmouth Campus • As before – please use Hub 6 in preference

6. Accessibility and Inclusive Learning Staffing Structure *SSS = specialist study skills (SpLDs and ASD)

7. Staffing • Management of Non-Medical Helper team – Kim Collett (Weds, Thurs & Fri) • Contact • 01326 253629 • Accessibilityadmin@fxplus.ac.uk for the attention of Kim

8. Accessibility Advisers • Amy Harris • Institute of Photography (IoP) • Games Academy (GA) • Michelle Wills-Mack • Falmouth School of Art (FSoA) • Falmouth Business School (FABS) • Hannah Thompson • Fashion and Textiles Institute (FTI) • Academy of Music and Theatre Arts (AMATA) • Kerry Dawson • School of Communication Design (SoCD) • School of Film and TV (SoFT) • School of Writing and Journalism (SoWJ) • School of Architecture, Design and Interiors (SADI) • Catherine Eustace • All Exeter courses and CEG

9. DfE Updates 2019 Revision to Mandatory Qualifications and Professional Body Membership Criteria Role name changes • Specialist Mentor – Mental Health Difficulties (MH) • Specialist Mentor – Autism Spectrum Conditions (ASC) • Specialist one to one Study Skills and Strategy Support – Specific Learning Difficulties (SpLD) • Specialist one to one Study Skills and Strategy Support – Autism Spectrum Conditions (ASC) • Assistive Technology Trainers (AST) • Please use these role names on your timesheets

10. DfE Updates • New qualification and professional body membership matrix • Only affects new DSA funded NMHs from June 2019 • SLC announced tendering exercise for the supply of (SFE) DSA Needs Assessments as well as for Assistive Technology and training. • DSA-QAG closing but QAF to remain

11. DSA Support • Check that you have the Needs Assessment report and Letter of Entitlement (LOE) on your case for you student. • Check the DSA LOE for agreed hours (may be updated or vary from year to year) • Plan hours (additional hours not guaranteed) • If a student returns from intermitting, is post-grad or doesn’t have a loan they will need to re-apply each year. • If in doubt, please email accessibilityadmin@fxplus.ac.uk

12. Non-DSA Support • Working with a Non-DSA Support or Interim support student? • Please check that you have agreed hours for 19/20 academic year (Non DSA support form should be attached to your case) • If in doubt, please email accessibilityadmin@fxplus.ac.uk

13. Example Non-DSA Support form • Working with a Non-DSA Support or Interim support student? • Please check that you have agreed hours for 18/19 academic year (Non DSA support form should be attached to your case) • If in doubt, please email accessibilityadmin@fxplus.ac.uk

14. Paperwork updates • Timesheets/cover sheets must be submitted weekly and by 1st working day of the month • Mandatory training (claim for admin) • End of year PDR – paid at £35/hour • CSSRS Columbia Scale Training - £18/hour • Online GDPR Module - £18 • Complete Claim Form & Submit to Jane

15. 2019/20 Support Allocations • Allocations of support for new 19/20 students has started • Allocated based on qualifications, DSA-QAG registration, capacity and course based requests • Email to confirm new students – all details on your Compass case • 3 attempts of contact using different methods over 2 weeks – if no response pass back

16. Support for 3rd years • Dissertation deadlines • Early contact for support sessions

17. DSA-QAG Audit 19/20 • Areas for improvement • The NMH provider must make sure that all sessions are booked and confirmed with the student before attending. (8/80 samples) • Students should be contacted using their preferred method of communication to arrange their session within 1 working day of receipt of request for support. (23/80 samples)

18. DSA-QAG Audit 19/20 • Full explanation of concerns - Helen • Detailed guidance and standard responses provided by Nikki • Quality checking will be carried out to ensure compliance

19. Wellbeing Pathways • Student wants to access WB support due to - • In distress • Student informs they are unsafe • Student makes disclosure • Involved in recent incident Student asks to access WB support Advise to complete WB form via Compass online or refer to Compass Helpdesk Refer to Living Support by phone/email/in person (preferably phone ahead to explain situation) Living Support Contact Telephone: 01326 255341 Email: LS-Team@fxplus.ac.uk

20. Wellbeing Pathways Immediate risk – 999 inform the Police Inform Living Support/Night Services asap of situation and actions. • Boundaries • Out of Hours Welfare concern between 5pm and 10pm (that cannot wait until the next day) Contact Living Support Advisors: Gill – 07776 160763 Aaron - 07831122161 Welfare concern after 10pm and at weekends (that cannot wait until the next day) Contact Night Services/Halls team on: 01326 253503 (internal 3503)

21. Wellbeing Offer • Group Supervision • Available for all NMHs to discuss cases/advice/guidance • Monthly (term time) with experienced MH practitioner • Confidentiality • Dates/times/locations to be confirmed

22. Break till 2.15 2.15 – Compass updates 3.00 – Finish