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American Public Power Association Session 6 (PMA) September 24, 2007

American Public Power Association Session 6 (PMA) September 24, 2007 Uses, Costs, and Implementation of AMR/AMI Herman Millican Austin Energy. Agenda. Choosing The Right AMR/AMI Platform Choosing The Cost Analysis Variables Lessons Learned In Implementation. Platforms. Broadband

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American Public Power Association Session 6 (PMA) September 24, 2007

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  1. American Public Power Association Session 6 (PMA) September 24, 2007 Uses, Costs, and Implementation of AMR/AMI Herman Millican Austin Energy

  2. Agenda • Choosing The Right AMR/AMI Platform • Choosing The Cost Analysis Variables • Lessons Learned In Implementation

  3. Platforms • Broadband • Mobile • One-way RF Fixed Network • Two-way RF Fixed Network • Power Line Carrier • Satellite • Walk-by • Wired Telephone

  4. Metering Challenges • Load Profile • Totalization • Multiple Accounts • Security Concerns • Hard-To-Read Accounts • Power Quality Monitoring • Web Presentation

  5. Choosing The Cost Analysis VariablesCurrent State [Base State] • BENEFITS: In addition to “normal” hard costs Company exposure (Walk By) Monthly set of eyes on meters (Walk By) AMRCIS interface provides web-based info Can use contractor staff for other Soft Services AMR reduce customer complaint/question time AMR reduce bill prep time Historical reads Low error rate, high performance contractor Low cost per read Proven reliable system Neighborhood watchCrime Deterrent

  6. Choosing The Cost Analysis VariablesDesired State [Needs State]

  7. First Deployment ChallengesMulti-Family • Five Major Universities • Multi-Family Units • 1000 + Apartment Complexes in the Austin Area • More than 140,000 Units • Move In/Out Reads (Off Cycle Reads) • AE Back Office Resources • Service Orders Generated • Service Trucks on the Streets

  8. Targeted Deployment • Multi-Family Units • Electric Only Accounts • Single Phase Meters • New Construction Multi-Family Units • Hard to Read Meters • Network Meters (Downtown) • Airport Metering • City of Austin (Municipal) Accounts

  9. Installation Resources • Customer Information Center – Call Center • Information Technology • Telecommunication Engineering (Radio Network) • Distribution and Substation Engineering • Metering Operations • Project Management • Contracted Resources (Installers and Electrician) • Austin Energy Meter Electricians

  10. Lessons Learned In Implementation • Billing Cycle Services • Improvement in Cash Flow (Read to Bill1 Day) • Elimination of Estimated Bills and Re-Bills • Reduction in Non-billable Consumption • Reduction in Uncollectible Write-Offs • Reduction in Energy Theft

  11. Lessons Learned In Implementation • Customer Service • Reduction in High Bill Complaints • Reduction in Call Center Operations (Calls) • Reduction in Service Visits for Customer Problems • Vacancy Monitoring • Ability to move Read dates • Off-Cycle Reads and On-Demand Reads

  12. Lessons Learned In Implementation • Metering Reading and Operations • Elimination of Manual Meter Reading • Elimination of Special Reads (Move In/Move Out) • Avoided Vehicle and Equipment Costs • Reduction in Employee Injuries • Accelerate Replacement of Old Meters (Increase Revenue) • Database clean-up • Improve Metering Accuracy

  13. Lessons Learned In Implementation • Strategic Planning • Energy Data Warehousing • Web-based Energy Services • Rate Development • Energy Management Programs • Demand Side Management • Conservation

  14. Future Austin Energy Benefits • Integrate AMR points with Outage Analysis to improve restoration response times • Investigating AMR for Water on Fixed Network • Investigate the implementation of a Meter Data Warehouse

  15. Questions and Answers Contact Info: Herman Millican (512) 505-7070 Herman.millican@AustinEnergy.com

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