Berufsfeld : Wirtschaft und Verwaltung Berufe: alle Berufe im Berufsfeld Wirtschaft und Verwaltung

1. Bilingualer Fachunterricht an berufsbildenden Schulen Berufsfeld : Wirtschaft und Verwaltung Berufe: alle Berufe imBerufsfeld Wirtschaft und Verwaltung • THE BUSINESS LETTER

2. Time Contents Activities Media Teaching Method 5’ Introduction two students read out and perform the dialogue role cards dialogue 10’ What parts does a business letter have? teacher reads out the parts and shows them to the students (computer) computer, beamer presentation teacher 15’ Where are these parts within a business letter? students receive a copy of a business letter and have to circle and name all of the parts worksheet, pencil, trans-parency with parts individual work 10’ Checking of the results individual students read out one part each and read the information from the letter that characterises this part of a business letter worksheet presentation students 30’ Writing an own business letter students are asked to write a business letter (on a transparency) according to the given notes trans-parency, pen group work in groups of two 20’ Checking of the results teacher asks some students to show their transparency and read out their letters, and corrects the mistakes OHP, trans-parency presentation students Unit Structure

3. Zeit Inhalte Aktivitäten Medien Methoden 5’ Einleitung Zwei Schüler lesen das Rollenspiel vor Rollen-karten Dialog 10’ Aus welchen Teilen besteht ein Geschäfts-brief? Lehrer liest die Teile vor und zeigt sie den Schülern (am Computer) Computer, Beamer Lehrervortrag 15’ Wo befinden sich diese Teile in einem Geschäftsbrief? Schüler erhalten eine Kopie eines Geschäftsbriefes und nennen alle Teile bzw. zeichnen sie ein Arbeits-blatt, Bleistift, Folie mit Briefteilen Einzelarbeit 10’ Vergleich der Ergebnisse Einzelne Schüler lesen die Ergebnisse vor Arbeits-blatt Schüler-präsentation 30’ Schreiben eines Geschäftsbriefes Schüler schreiben einen Geschäftsbrief auf Schreibfolien anhand des Fallbeispiels Schreib-folien, Folienstifte Partnerarbeit 20’ Vergleich der Ergebnisse Lehrer bitte einige Schüler ihr Ergebnis am OHP vorzustellen Schüler lesen ihre Briefbeispiele vor OHP, Schreib-folien Schülervor-träge

4. Dialogue:Two apprentices who work for a company in Mühlhausen – Büroartikel Mucke GmbH - talk together during their lunch break at work. Lisa is still in her first year as an apprentice and Lars is already in his third year. Lisa: Hello. How are you?Lars: Fine thanks. And you?Lisa: I ‘m fine, too. Are you busy at work today?Lars: Yes, I have to write a lot of business letters.Lisa: I am going to write my first letter today. Christina Mucke asked me to help her this afternoon. I have to write a letter to a hotel in London.Lars: Did you already talk about business letters at school?Lisa: We just started with this topic. The teacher told us that there is a certain form and style in business communication.Lars: Oh, yes. Especially if you are writing to a person in England. People in Britain are very polite and you can learn a lot about the language itself, if you write English business letters. I am quite good in English, I would like to help you with this task. Lisa: Oh, this would be nice. Can you start to explain the different parts of a business letter to me first? Lars: Now problem. Let‘s start!

5. THE BUSINESS LETTER - British layout -

6. Specimen letter • Büroartikel Mucke GmbH • Bahnhofstraße 10 • 99974 Mühlhausen • Tel.: 03601 - 450 224 • Fax: 03601 - 450 222 • Email: bueroartikel@muckemann.de • 22 December 2003 • Royal Park Hotel • P.O. Box 77 • London • SW11 5UL • England • Dear Sir or Madam • Two single rooms 5 – 10 February • We have seen your company’s web site on the internet. • As we will have a stand at the London Office Fair next year we wish to book two en-suite single rooms for two of our employees. They will require half board for five nights from 5th to 10th February 2004. • Our employees will be arriving at approximately 4 pm by car and leaving after breakfast on 10th February. • Please let us have your confirmation in writing including details of all charges. • Yours faithfully • Büromöbel Mucke GmbH • Christina Mucke • Christina Mucke • PA to the Managing Director • Encl

7. Specimen letter - Key Letterhead • Büroartikel Mucke GmbH • Bahnhofstraße 10 • 99974 Mühlhausen • Tel.: 03601 - 450 224 • Fax: 03601 - 450 222 • Email: bueroartikel@muckemann.de • 22 December 2003 • Royal Park Hotel • P.O. Box 77 • London • SW11 5UL • England • Dear Sir or Madam • Two single rooms 5 – 10 February • We have seen your company’s web site on the internet. • As we will have a stand at the London Office Fair next year we wish to book two en-suite single rooms for two of our employees. They will require half board for five nights from 5th to 10th February 2004. • Our employees will be arriving at approximately 4 pm by car and leaving after breakfast on 10th February. • Please let us have your confirmation in writing including details of all charges. • Yours faithfully • Büromöbel Mucke GmbH • Christina Mucke • Christina Mucke • PA to the Managing Director • Encs Recipient‘s address Date Subject line Salutation Introduction Body Complimentary close Polite ending Name of the person writing the letter Signature Enclosure(s) Postion of the signatory

8. Now have a look at the following task! • Information about your company • - use your own name • - you are the purchasing manager • - your address is: Sondershäuser Landstraße 77 in 99974 Mühlhausen • - your phone number is: +49(3601)776 655 • - your fax number is: +49(3601)776 622 • - your email is: Computer@magic.de • Information about the British company • - company‘s name: Boulster Computers Ltd • - company‘s address: P.O. Box 67 76 34 London W5M 7AG, UK • - phone number: +44(20)765 4589 • - fax number: +44(20)765 4580 • - email: bestofboulster@computers.uk

9. Situation: • You are working for ComputerMagic GmbH in Mühlhausen. It is a small shop which sells computers and products connected with it, e.g. printers. From the Chamber of Commerce in London you received the name and address of a British company which specializes in the production of computer parts especially hard drives.

10. TASK • Work together with a partner and write an English business letter. The letter should include the following details: • Send your letter to the purchasing manager of Boulster Computers Ltd as an enquiry • Mention where you got the address of this company • Introduce your own company (founded in 2000, sells computers, customers in the whole of Thuringia etc) • Let the company know that you are especially interested in buying hard drives, CD-ROMs and printers (above all laser printers) • Ask for a price-list and the general terms and conditions of business of the English company as well as the terms of delivery as well as the terms of payment • Ask how long the delivery to Germany usually takes • Ask them whether delivery franco to your premises is possible • Finish your letter with a polite ending • All all the other information and pay attention to include all necessary constituents of a business letter.

11. Computer Magic GmbH Sondershäuser Landstraße 77 99974 Mühlhausen Telefon: +49(3601)776 655 Fax: +49(3601)776 622 E-mail: Computer@magic.de 22 December 2003 Boulster Computers Ltd Purchasing Department P.O. Box 67 76 34London W5M 7AG England Dear Sir or Madam, Enquiry for computer parts We have been given your address by the London Chamber of Commerce, who told us that you specialise in supplying different computer components. Kindly allow us a few moments to briefly introduce our company. We started the business in 2002 and are now a well-established distributor of high-quality computers and computer parts. We are now well-established on the Thuringian market. As goods of this nature are in demand at present, we are interested in your products, especially in hard drives, CD-ROMs and printers. We would be grateful if you would provide us with your latest catalogue and price-list. Please also let us have details of your general terms and conditions of business as well as your terms of delivery and payment and your delivery periods. Are you also willing to deliver franco to our premises? We look forward to hearing from you soon. Yours faithfully, Susan Müller Susan Müller Computer Magic GmbH Specimen letter