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Business Process Re-engineering {BPR}

Explore the concept of Business Process Re-engineering (BPR) and its benefits in bringing forth sustainable change. Discover how BPR can improve productivity, customer satisfaction, and reduce cost and waste. Learn from successful examples and understand the potential pitfalls.

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Business Process Re-engineering {BPR}

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  1. Business Process Re-engineering {BPR} Technology inducted change, is it effective?

  2. What is BPR? • A business management strategy the originated in the early 90’s. • It is applied to a system to bring forth, sustain and retired the product with an emphasis on information flow (Rogerson, 1996) • It is also the radical redesign of core business processes to achieve dramatic improvements in productivity, cycle-time and quality ( Al-Mashari et al, 2001)

  3. Concepts of BPR • Refocus company values on customer needs • Redesign core processes, often using information technology to enable improvements • Reorganize a business into cross-functional teams with end-to-end responsibility for a process • Rethink basic organizational and people issues • Improve business processes across the organization

  4. Benefits of BPR • Provides a new structure that works • Increases effectiveness • Improves customer satisfaction • Reduces cost, time and resource waste. • Employees know their exact responsibilities • Increase in job satisfaction( growth of knowledge, demanding jobs

  5. Who uses or has used BPR effectively? • It is often used by companies on the brink of disaster. • Examples: Star Vault • It has failed to improve productivity for Ford Motors, IBM and Kodak.

  6. References • Rogerson, S. (1996), ETHIcol in the IMIS Journal, Vol(6),no. 2 • Breyer-Mayl, (2004), Organization & Markets: Advantages and Disadvantages of BPR • Al-Mashari, Majed, Irani, Z. and Zairi, M. (2001). BPR: a survey of international experience. Business Process Management Journal, pp. 437-455. • Hammer & Champy, 1993

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