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IT Analytics for ServiceDesk

IT Analytics for ServiceDesk. Presenter’s Name Here. Presenter’s Title Here. Agenda. What is IT Analytics?. 1. Product Overview. 2. Capability Comparison. 3. Key Features. 4. Summary of Benefits. 5. What is IT Analytics?. Leverages Business Intelligence.

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IT Analytics for ServiceDesk

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  1. IT Analytics forServiceDesk Presenter’s Name Here Presenter’s Title Here

  2. Agenda What is IT Analytics? 1 Product Overview 2 Capability Comparison 3 Key Features 4 Summary of Benefits 5 IT Analytics for ServiceDesk

  3. What is IT Analytics? Leverages Business Intelligence Expands on Traditional Reporting Utilizes Standard Technologies Leverages OLAP Cubes • Advanced ad-hoc data-mining • Analyze Trends and historical information • Graphical dashboards and easy reporting • SQL 2005/2008Analysis Services & Reporting Services • User friendly custom reports • Export to multiple formats • Pivot tables and charts • Business intelligence via multi-dimensional data exploration IT Analytics for ServiceDesk

  4. Product Overview Traditional Reporting Traditional Reporting • Multiple report requests can hinder server performance • Large databases or complicated queries may take a long time to run • Canned reports offer limited options for customization or data analysis 1 1 IT Analytics 2 Robust Graphical Dashboard 3 Multi-Dimensional Ad-hoc/Pivot Table Reporting 4 CMDB Pivot Chart Functionality with Excel Export 5 IT Analytics for ServiceDesk

  5. Product Overview Traditional Reporting • Flexible ad-hoc/custom reporting • Drill-down capabilities • Multi-dimensional analysis • Improved server performance • Seamlessly export to Excel & PDF 1 IT Analytics 2 Robust Graphical Dashboard 3 Multi-Dimensional Ad-hoc/Pivot Table Reporting MS SQL Reporting Services Analysis Services 4 CMDB Pivot Chart Functionality with Excel Export 5 IT Analytics for ServiceDesk

  6. Product Overview Traditional Reporting 1 IT Analytics 2 Robust Graphical Dashboard 3 Multi-Dimensional Ad-hoc/Pivot Table Reporting 4 Pivot Chart Functionality with Excel Export 5 IT Analytics for ServiceDesk

  7. Product Overview ServiceDeskChanges Cube Traditional Reporting 1 IT Analytics 2 Robust Graphical Dashboard 3 Multi-Dimensional Ad-hoc/Pivot Table Reporting 4 Pivot Chart Functionality with Excel Export 5 IT Analytics for ServiceDesk

  8. Product Overview ServiceDeskChanges Cube Traditional Reporting 1 IT Analytics 2 Robust Graphical Dashboard 3 Multi-Dimensional Ad-hoc/Pivot Table Reporting 4 Pivot Chart Functionality with Excel Export 5 IT Analytics for ServiceDesk

  9. What IT Analytics Enables You To Do • Continuously ImproveServiceDesk • Timeliness & quality of information • Observe compliance Standards and reduce costs • Top level summary of your essential ServiceDeskperformance • Solve Existing Scalability Issues • Offload reporting burden from the ServiceDeskdatabase • Alternative to previously long running queries • Resources & Time Savings • Replace time-consuming & complex custom reporting • Free-up technical resources with advanced SQL knowledge IT Analytics for ServiceDesk 9

  10. ServiceDesk Changes IT Analytics for ServiceDesk

  11. ServiceDesk Incidents Cube IT Analytics for ServiceDesk

  12. ServiceDesk Incidents Cube IT Analytics for ServiceDesk

  13. Incidents by Urgency IT Analytics for ServiceDesk

  14. Incident Trend Dashboard IT Analytics for ServiceDesk

  15. Summary Optimize your Symantec ServiceDesk investment  Mine your incident data to optimize incident times and identify escalating problems  Make it easy for users and managers to understand problems and fixes  Identify trends and opportunities faster to accelerate the decision making process Make fully informed decisions about your organization’s performance   IT Analytics for ServiceDesk

  16. Presenter title email IT Analytics for ServiceDesk

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