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Community Evolution: A User-Centric Approach to Empowerment

Join a revolutionary product that enhances lives through user-focused design. Adopt a mentorship approach for beginners to experts, creating a flourishing community. Empower users with rewards, resources, and exclusive opportunities to become leaders in the field. Explore the endless possibilities of community engagement.

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Community Evolution: A User-Centric Approach to Empowerment

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  1. If you want to talk community you’re in the right place

  2. Every once in awhile, a revolutionary product comes along that changes everything. 

  3. This is it.This is what matters. How it makes someone feel. Will it make life better? Does it deserve to exist?We spend a lot of time On a few great things.Until every idea we touch Enhances each life it touches.

  4. Experience is Everything

  5. @francium

  6. A User Journey for Your Open Source Community

  7. Focus on every userevery step of the way

  8. Be obsessed with user success

  9. Agenda

  10. ProductMentorshipEmpowerment for n00bs sophomores experts

  11. then... all the awesome things you can do with community

  12. But first: designThinking

  13. ‘Successful design, like successful gardening, is never finished and constantly changing’ Tim Brown, President and CEO, IDEO

  14. Make things  • Make • People • Products • successful

  15. Step 1: • make the • n00bs • love you

  16. ‘We think about the first 2 minutes with Meteor. We are maniacal about the developer experience’ Matt Debergalis, Founder, Meteor Development Group

  17. Step 1: make the n00bslove you product:the first two minutes the first two hours the first two days

  18. Step 1: make the n00bslove you mentorship:how do they figure it out?

  19. Started in 2004 NGINX

  20. At the end of 2006 I have started to translate the src/core/nginx.c from the source…there wasn’t any docs for this even in Russia • AleksandarLazic, Full story from: http://bit.ly/13tlh7r

  21. September 2006: 87,172 Hosts May 2006: 52,092 Hosts NGINX

  22. Step 1: make the n00bslove you empowerment:why do they stay?

  23. Rewards • Get them excited • Get them connected with each other • Study Groups • User Groups

  24. Questions?

  25. Step 2: • the n00bs grew up: the sophomore

  26. Step 2: the sophomore product: is it easy to scale? can you grow up?

  27. Step 2: the sophomore mentorship: where are the resources?

  28. Books • Blogs • Planets • Tutorials • Videos/Screencasts

  29. Step 2: the sophomore empowerment: why do I stick around?am I awesome yet?

  30. Rewards • Send the right message • Connect!

  31. Questions?

  32. Step 3: • the experts

  33. Step 2: the experts product: they know itthey have ideas

  34. Step 2: the experts mentorship:bring them togethermake exclusivity work

  35. Enable a free flow of information • Summits • Mailing lists • Buddy systems

  36. Step 2: the experts empowerment:turn them into leadersuse your expertise

  37. Questions?

  38. all the awesome things you can do with community

  39. Market?

  40. A set of actual or potential customers, for a given set of products or services, who have a common set of needs or wants and references each other when making a buying decision.

  41. references each other when making a buying decision.

  42. erhm, actually, we don’t buy anything in open source.

  43. using a product = investment.

  44. references each other when making a buying decision.

  45. your community needs to communicate.

  46. Mailing lists • Stackoverflow • Facebook groups • Github • User groups • BoaF

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