Presented by Diane McGreal Director: Berlitz Global Leadership Training

1. Forum for Expatriate Management Totally Expat Show June 14, 2011 Voice of the Expatriate Global Expatriate Survey Presented by Diane McGreal Director: Berlitz Global Leadership Training Visit www.Berlitz.us

2. According to the United Nations 200 million people lived outside their home country in 2010.

3. Context of the study • In order learn more about expatriates and their experience, Berlitz, in association with BVA survey institute, began a study on expatriates in 2009. • Aimed at expatriates and their spouses due to depart. • The goal of the 2009 Study was to answer the following: • What is the typical profile of future expatriates? • What is their assessment of previous experiences abroad? • What expectations do they have concerning their next experience abroad? • How do the spouses of expatriates view this experience?

4. Goals of the study In 2010, the study was expanded to include: • Individuals preparing to depart • Current expatriates already living abroad • Repatriated assignees • The questionnaire was offered in 5 languages. • The goals of the 2010 Study are to learn: • The typical profile of expatriates and their spouses • Expatriates’ reason for going abroad • How the expatriation experience was perceived • Expatriates’ needs and expectations before, during, and after their experience abroad • The role of the company in the expatriation process • To accomplish this, three complementary questionnaires were created to closely track the expatriates’ experiences.

5. Agenda I The Expatriate Profile II The Expatriate Experience III Repatriating

6. I- The expatriate profile

7. A profile of mostly young males <40 yrs: 70% > 41 yrs: 30%

8. Expatriates typically have advanced degrees • What is the highest degree you have earned? 72% of expatriates have completed at least 5 years of university.

9. Expatriates exposure to foreign countries • Have you or do you have ……?

10. Widespread enthusiasm before leaving • How high would you rate your enthusiasm/optimism concerning…? (score between 0 and 10) • Despite somewhat tempered enthusiasm from expatriates currently abroad, enthusiasm is widespread regardless of how the experience is evaluated.

11. A personal and professional opportunity • For you, this experience…  Expatriation is seen immediately as a personal and professional opportunity, even if the latter has a tendency to diminish during the experience abroad.

12. II- The expatriation experience

13. Level of enthusiasm • How high would you rate your enthusiasm/optimism  ?

14. Expatriates are not disillusioned by the reality of living abroad • Would you say that your degree of optimism has changed since your arrival in this country? During the experience abroad, optimism remains stable – or increases slightly from a personal, professional, or family standpoint.

15. One’s own culture challenged Below is a list of statements concerning expatriation. Please indicate if they correspond or not to your own experience. Total isgreaterthan 100% becauseseveralanswerswere possible

16. Influence on management Below is a list of statements concerning expatriation. Please indicate if they correspond or not to your own experience. Total isgreatthan 100% becausesevrealanswerswere possible

17. Lessons learned from expatriation • Do you think that this experience abroad has afforded you gains in …… The expatriation experience seems to have obvious advantages, both personally and professionally.

18. Learning the local culture is a crucial component • Choose the 5 points that in your opinion are the most important for making your integration and expatriation a success… Total is greater than 100% because several answers were possible

19. III- Repatriating

20. The desire to repeat the experience At the conclusion of your time abroad, did you want to… ? If you had the chance today would you repeat your expatriation? Expatriates back from abroad overwhelmingly wish to relive a similar experience, either immediately (65% of them) or at a later time (90%).

21. The desire to repeat the experience • If you had the chance today, would you want to repeat the expatriation experience?

22. Difficulties upon one’s return • Upon returning from abroad, did you experience difficulties... Half of all repatriates experience difficulties in the workplace upon return.

23. The company’s attitude upon expatriates’ return • Did your company help you in the readjustment process? • Upon your return, did the company consider your wishes regarding your position? * Bases faibles

24. Significant professional changes upon one’s return 1/3 of expatriates back from abroad have changed employers based on the position that was offered to them upon their return.

25. Conclusions: • How can we attract a more diverse group of expatriates? • Why are such important roles filled by the youngest members of the organization? • How can we keep the spouses/partners equally enthusiastic throughout the assignment and with a higher desire to repeat the expatriate experience? • What do we need to do to retain our expats once they return home? • How can we ease the transition back to the home office?

26. Thank you! To participate in the Global Expatriate Survey contact: diane.mcgreal@berlitz.com Visit www.Berlitz.us