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DIR Accessibility Initiatives

DIR Accessibility Initiatives . Jeff Kline, Statewide Accessibility Coordinator Texas Department of Information Resources June 8, 2011. Agenda. Overview of the IT accessibility landscape DIR “E” Accessibility Strategy. DIR Accessibility Initiative .

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DIR Accessibility Initiatives

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  1. DIR Accessibility Initiatives Jeff Kline, Statewide Accessibility Coordinator Texas Department of Information Resources June 8, 2011

  2. Agenda • Overview of the IT accessibility landscape • DIR “E” Accessibility Strategy

  3. DIR Accessibility Initiative • Overview of the IT accessibility landscape • DIR “E” Accessibility Strategy

  4. Accessibility is about all of us. See Presenter’s notes Disabilities are no longer confined to traditional definitions, especially with the growing need to embrace aging workforces and citizens. People with disabilities Aging Nonnative language speakers & low literacy Temporary disabilities 16% of world population is disabled* Everyday situations disable certain senses temporarily Globalization is driving many people to communicate in nonnative languages By 2025 nearly 20% of the industrialized nations’ population will be over 65

  5. Objectives of Accessibility Laws Equal opportunity Independence For most people technology makes things easier. For people with disabilities, technology makes things possible. President’s Council on Disabilities

  6. International Standards New, emerging, and evolving regulations, standards & guidelines drive accessibility requirements around the world. • United States Federal Laws • Section 504 of the 1973 Rehabilitation Act • Prohibits organizations and employers from excluding or denying individuals with disabilitiesan equal opportunity to receive program benefits and services. http://ericec.org/sect504.html • Americans with Disabilities Act (ADA) of 1990 • National mandate to eliminate discrimination against people with disabilities. • www.ada.gov/pubs/ada.htm • Section 508 of the 1973 Rehabilitation Act (Amended in 1998) Refresh Pending • Applies accessibility standards to procurement and development of electronic and information technologies by federal government agencies. • www.section508.gov • Pending DOJ ADA Title II and III Revisions • Nondiscrimination on the Basis of Disability; Accessibility of Web Information and Services of State and Local Government Entities and Public Accommodations. • www.ADA.gov Texas Gov. Code 2054 Texas Adm. Codes 206/213 WCAG 2.0 ATAG 2.0 9241-171

  7. Increasing Government Legislation Globally… • Portugal • Netherlands • Germany • Sweden • Ireland • Canada • U.S. • Brazil • Japan • China • Australia • India • European Union* • UK • Italy • Switzerland • Spain Accessibility-related litigation & legal inquiries in the U.S. June 1,2011: $16M settlement to compensate hard-of-hearing and deaf customers who had difficulty accessing banking services. Sued by NFB for inaccessible website. Settlement of $6M not including legal expenses, site remediation, and other incidentals. Major tech company and TX HHS sued by NFB – Software is inaccessible to blind State of TX employees. PMI (US-based organization) sued in UK due to inaccessible training application. Sued by DoJ for ADA violations. Settlement terms: must provide accommodations for deaf and hard of hearing students. Fined by State of N.Y. for special pricing available only on inaccessible websites. Sued by NFB and state employees because web applications wereinaccessible to the blind. Settled. Sued by individuals. Inaccessible online services included in ruling. ADA settlement over inaccessible ATMs.

  8. Current State of Texas Agency EIR Accessibility • Agency EIR accessibility initiatives achieving varying levels of progress • Larger agencies demonstrating faster progress • Inconsistency in accessibility coordinator position staffing • Many instances of EIR accessibility responsibilities “incremental” to regular duties • Organizational placement impacts effectiveness • Not all agencies have a documented accessibility coordinator (now fixed) • Many agencies still lack understanding of EIR Accessibility and its impacts • Commitment and integration critical to program success • No training exists for the accessibility coordinator role • Technical training helpful, but not transformative • Gaps in skilled resources and tools • Baselines and goals not established; results mixed • Inaccuracies in self reporting • “Checkbox” compliance not mapped to results (IRDR self reporting) • Budget challenges

  9. DIR Accessibility Initiative • Overview of the IT accessibility landscape • DIR “E” Accessibility Strategy

  10. DIR “E” Accessibility Mission Objective • Establish leadership, provide oversight, and deliver guidance to all Texas agencies and institutions of higher learning in support of EIR accessibility initiatives in support of • Texas Government Code 2054, Subchapter M • Texas Administrative Code Chapter 206 • Texas Administrative Code Chapter 213

  11. DIR Roles and Responsibilities in State EIR Accessibility Triad strategy to • Establish leadership for statewide EIR Accessibility • Provide oversight of agency initiative progress • Deliver guidance through consulting, online resources,

  12. Establish Leadership • Communicate DIR’s accessibility mission/objectives • Lead by example • Execution of “A” Framework • Model of EIR accessibility • Provide online EIR accessibility resources to Texas agencies and industry • Best Practices • Technical information (local and linked) • Facilitate collaboration across Texas agencies and industry • Accessibility Coordinator collaboration workspace / discussion forums • PESO • Monthly Tech Lunch • Develop DIR technical SME capability • Utilize the ACT to identify, prioritize, and facilitate EIR accessibility projects

  13. Provide Oversight • EIR Accessibility Policy • Policy development • Integration into related, standards, guidelines, etc • Rule and policy reviews / revisions • External factor impact analysis • Federal (Sect. 508, DoJ, etc.) • Government and Industry Standards (W3C, etc) • IRDR accessibility criteria • Results based questionnaire • Assist with developing corrective actions plans • Accessibility website scanning • Agency Internet sites • Report distribution

  14. Deliver Guidance • Provide EIR on line accessible resources to Texas agencies and industry • Vetted best practices library • Technical (local and linked externally) • Development • Testing • Process • Tools • Transformational consulting • Strategy Development • Implementation Planning • Policy consulting • Texas statutes and rules • Procurement • External links to relevant sites • Training facilitation • Self service tutorials • Vendor resources

  15. DIR Accessibility Ecosystem Public • Communications • Collaboration • Results DIR Accessibility

  16. DIR Strategic Accessibility: Value vs Investment Agency web scanning O High mission/objectives communications L Transformational consulting L G Online Resources Model of EIR accessibility “A” framework execution L Facilitate collaboration G L L =Leadership O IRDR activities O Technical SME capability EIR Accessibility Policy L G = Guidance Policy consulting G O G = Oversight Training facilitation ACT activities L Value to Agencies Low Low High DIR Investment (time, money or both)

  17. Assumptions • Success, speed and scope of strategy execution dependent on • Available resources within and external to DIR • Budget • Freedom and flexibility for execution of approved work plans / strategies • Executive briefings on progress as regular intervals

  18. Implementation highlights and next steps • Contact information for ALL Texas EIR Accessibility Coordinators complete • Coordinator Collaboration workspace up • EIR Accessibility Coordinator training plans initiated • Providing revised and new EIR Accessibility information on DIR’s web site • Preliminary discussions with web scan tool vendors for enterprise scanning • Implementing DIR agency plans using the EIR accessibility initiative template • Revisions to 1 TAC 206 in progress

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