The Culture of Research in its Many Contexts

1. The Culture of Research in its Many Contexts Rosalind F. Dudden, MLS, DM/AHIP, FMLA Library Services Director Tucker Medical Library National Jewish Medical and Research Center Denver, Colorado 80206 duddenr@njc.org http://library.nationaljewish.org

2. Overview (View Notes to read speech) • Definition of Culture of Assessment • Tasks involved • Shifting Paradigms, influence of • Accomplishments noted on Panel • Current Trends • Research Section Support Developing a Research Culture

3. National Library of Medicine Publications Grant: NLM Grants for Scholarly Works in Biomedicine and Health - • (#5-G13LM008520) • Oct 2004 to Sept 2006 • Published Sept 2007 Developing a Research Culture

4. Culture of Assessment • "A Culture of Assessment can be achieved by • creating systems and structures that are based on • continuous assessment and evaluation • in an organizational culture that is • customer focused and • uses assessment systematically.” • Amos Lakos and Shelley Phipps, 2004 Developing a Research Culture

5. Culture of Assessment • “Librarians have to create customer-responsive environments that are designed to enhance service quality and maintain superior standards of service. • This can only be achieved by creating systems and structures that are based on continuous assessment and evaluation.” Phipps SE, 2001 Developing a Research Culture

6. ARL Study of Library Culture of Assessment • Assign coordination and responsibility for assessment • Prioritize assessment activities • Move from project-based to sustainable assessment • Share and publish assessment results • Allocate sufficient resources to sustain assessment • Review maintenance and use of internal statistics • Incorporate use of data into library management • Understand other university assessment and data warehousing efforts. Hiller, et al 2007 Developing a Research Culture

7. Factors Leading to Research(Hiller et al.) Library leadership Organizational culture Responsibility for assessment Library priorities Sufficiency of resources Data infrastructure Assessment skills and expertise

8. Results… Opportunities for MLA: create a “culture of research” address challenges identify domains of research articulate needed research skills sets encourage stakeholders measure progress

9. Recommendations Lead! Advocate! Collaborate! Serve! Educate! Publish! Succeed!

10. Straight Path to a Research Culture Developing a Research Culture

11. But Soon… Cover - The New Republic - 2/19/2007 Developing a Research Culture

12. 1900 Engineering linear development vertical integration 2000 Biology diffusion webs volatility adaptability Shifting Paradigms - View of World Developing a Research Culture

13. Shifting Paradigms - Technology - Integration - Size • Technology • From the printed word to other media. • The unprecedented impact of the Internet on library operations. • Integration • Information connected on a scale and with a speed often felt to be overwhelming. • Electronic health records; Industry-wide portals; Federated search engines • Size of Information • Huge data sets; huge databases; increased storage capacity Developing a Research Culture

14. User-Centered Library All services and activities are viewed through the eyes of the customers Customers determine quality Library services and resources add value to the customer User-centered libraries “collect data and use them as the basis for decision-making rather than rely on subjective impressions and opinions” Stoffle et al 2006 1990’s - User-Centered Library Developing a Research Culture

15. Linear Arrangement of Types of Measures Dudden, RF. Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual. New York: Neal Schuman, 2007. Developing a Research Culture

16. “the library in the life of the user… • “This becomes even more complex when one tries to introduce the notion of motion, depicting a more dynamic and flexible model, • moving users and information resources • into a spiral swirl up and down • into the depths of knowledge, exploration, and experience.” Developing a Research Culture

17. Inputs to Outputs to Outcomes “This inextricable and complex web of relations provides a richer context for the usefulness of inputs, outputs, quality issues, and the impact libraries are making.” • Martha Kyrillidou. From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user. J Acad Libr. 2002;28(1/2):42-6. Developing a Research Culture

18. The Strategic Plan: Goals Adapt information services to a changing environment Communicate with key stakeholders Promote and provide information services to the entire Health System. Community Outreach Seek funding opportunities and partners for special projects Demonstrate service value to administration

19. NIH Library Staff Survey NIHL staff motivational factors (n=33) Training – 64% Opportunity to collaborate with library staff – 61% Opportunity to present at professional meetings – 58% Release time – 45% Mentoring – 39% Opportunity to present to other library staff – 33% Inclusion in performance appraisal – 33% Special funding – 21%

20. Research & Assessment: Ten Years of Local Initiatives Professional Development Brown bags Informatics and leadership seminar series Engagement with research community Outreach, Community-Based Research Grant-writing support Review HRRC and pre-award proposals Centralized support to faculty for pre- & post awards Checklist for submissions Promotion of role Faculty web pages, including NIH biosketch Reward and recognition Faculty award, over and beyond minimal publishing requirement Celebrate promotion for faculty

21. Next Steps Faculty dialog Continued advancement with HSC leadership of role of library as academic home Improve depth of research skills, including methodologies and IRB Improve incentives and rewards Recognition Role model & mentoring Salary incentives “Protected” time, 12 – 20 days/yr Professional development/travel & project funds

22. Current Trends in Assessment • Understand the goals of the organization • Understand the user - be customer focused - assess needs • Establish a culture of assessment • Use a variety of measures - old and new • Use outcomes to tell your story and also show traditional measures Developing a Research Culture

23. The MLA Research Section • to foster research related skills of individual health sciences librarians. • to promote interest in research and an awareness of the research need among MLA members. • to promote MLA programs and policies which advance research development and excellence. • to serve as an action group, in concert with other MLA groups and committees, for the advancement of library related research. Developing a Research Culture

24. Bibliography • Full Bibliography and PowerPoint: • http://info.nationaljewish.org/libraryinfo/ Amos Lakos and Shelley Phipps. Creating a culture of assessment: a catalyst for organizational change. Portal. 2004;4(3):345-61 Phipps SE. Beyond measuring service quality: learning from the voices of the customers, the staff, the processes, and the organization. Library Trends. 2001;49(4):635-61. Hiller, Steve, Martha Kyrillidou and Jim Self. “When the Evidence Isn’t Enough: Organizational Factors That Influence Effective and Successful Library Assessment.” Evidence-based Library and Information Practice 4th International Conference, Durham, North Carolina, United States. 7 May 2007 Stoffle, Renaud and Veldof, “Choosing Our Futures”, College & Research Libraries, 1996;56(5)213-225. Martha Kyrillidou. From input and output measures to quality and outcome measures, or, from the user in the life of the library to the library in the life of the user. Journal of Academic Libraries. 2002;28(1/2):42-6. Dudden, RF. Using Benchmarking, Needs Assessment, Quality Improvement, Outcome Measurement, and Library Standards: A How-To-Do-It Manual. New York: Neal Schuman, 2007. Developing a Research Culture