Enabling Smarter Governments in Uncertain Times Amish Patel

1. Enabling Smarter Governments in Uncertain Times Amish Patel

2. What is Smarter Government? + + = An opportunity to operate in new ways INSTRUMENTED We now have the ability to measure, sense and see the exact condition of practically everything. INTELLIGENT We can respond to changes quickly, accurately and securely, and get better results by predicting and optimizing for future events. INTERCONNECTED People, systems and objects can communicate and interact with each other in entirely new ways.

3. Drivers for Smarter Government

4. To ensure the economic health, welfare and security of their citizens, smart governments are working toward… GOVERNMENT ACCOUNTABILITYLeveraging business intelligence and planning to improve insight and elevate performance with visibility and control. CITIZEN-CENTEREDEXPERIENCESConnecting people to programs based on individual needs—achieving sustainable outcomes while reducing operational costs and maximizing taxpayer value. GOVERNMENT GREEN GOVERNMENTFOR A GREENER PLANETDeploying environmentally responsible operations, from energy efficiency and conservation to transportation management and the pursuit of renewable resources. SENSE AND RESPONDCAPABILITIESEnabling defense and law enforcement organizations to achieve situational awareness, increased speed of command and combat superiority.

5. Smarter cities are working to infuse intelligence into their core systems. Government services Transportation • Analytics • Measure relationships • Run simulations • Assess performance • Establish goals and priorities Education Energy and utilities Healthcare Public Safety • Results: Dashboard • Measure progress • Share status internally and with the public

6. The possibilities of Smarter Government What if vehicle traffic and carbon emissions could be cut dramatically by moving more government services to electronic channels? What if you could pay your car tax and insurance based on where/ when/ how you drive? What if you didn’t need to know which part of government delivers the service you need? What if you could use a single identity to transact with DVLA, DWP, HMRC, your local Council, your bank, your school, your doctor…..? What if your car insurance premiums were reduced because advanced analytics allow government to target uninsured drivers? What if government could tailor and integrate services in real time to your circumstances and preferences? What if you only had to tell government once when you change address? What if hospitals and social services were informed and scheduled their services as soon as your doctor completes your diagnosis? What if you could look in one place to understand all of your benefits, payments, taxes, obligations, entitlements, etc?

7. Big gaps exist today between the information capabilities that governments are delivering today versus those required for Smarter Government • Governments have spent the past 25 years investing in automation to drive efficiency and reduce costs • New initiatives must go beyond efficiency improvements, focusing instead on doing more with less: optimizing processes and accelerating the desired geopolitical and economic outcomes • Local and central government agencies and authorities are now implementing strategies to better understand the citizen, improve services, eliminate the digital divide, create new economic opportunities and attain greater return on existing investments Current State Desired State Big Gap Information, business process and logic are captive to applications and aligned to organization silos Information governed by an infrastructure that makes data available across the govt. agency/department – when and where it’s needed Single View of Citizen Enterprise Government Framework IT Consequence Business Consequence IT Consequence Business Consequence • Run the agency with a single, reliable view of information • Reduce costs, improve responsiveness • Consolidation of data, applications and infrastructure • Eliminate hand coded integration spaghetti • No single, reliable, consolidated view of the govt. department/agency • Inconsistent information • Redundant data, applications and infrastructure. • Hand coded integration spaghetti Public Safety, Security & Threat Intelligence

8. 47% of users don’t have confidence in their information 42% of employees use wrong information at least once a week 59% of managers miss information they should have used As a result, governments are suffering credibility gaps due to inconsistent versions of information that is locked across silos of application data • Current Government Data Challenges… • Redundant data structures • Data quality issues 84% of large organizations believe that poor data governance impacts the accuracy of business decisions • Results in… • No predictable source of truth • Poor cross channel communication • Likelihood for inconsistencies in metrics Sources: 2006 IBM Survey – 50 Large Enterprises AIIM & Accenture Surveys, 2007 and Gartner Report, March 2007

9. Strategic Imperatives Business Objectives Core Management Processes An Unified Information Management Strategy must be tied to the strategic imperatives & business objectives and support core management processes What’s needed…? Information Agenda Guides 2. Enterprise content management layer… 1. Data management layer… 3. Information integration layer… 4. Business intelligence & performance management layer… …to optimize content, process and compliance management …to establish, govern and deliver trusted information …to manage data over its lifetime A unified enterprise information infrastructure… …to unlock the business value of information …to optimize business performance

10. Information Agenda Guide for Government represents processes and activities that support key focus areas that are critical to improve business performance Improve organizational performance of shared services Gain control of data across siloed systems Establish business controls, auditing and records verification Achieve enterprise view of the citizen for Social Services across all channels * Created by identifying current IT projects from IBM customers worldwide

11. Industry Models, Solution Templates, Analytical Applications BI & Performance Management Mining Query & Reporting Dashboards & Visualization Exploration & Analysis Operational Intelligence Metrics & Scorecards Planning, Budgeting, Forecasting Managed Trusted Information Records Management Content-centric BPM Information LifecycleManagement HierarchyManagement EventManagement Information Services InformationIntegration Information Integrity Balance & Controls Trusted Information EnterpriseInformation Foundation Data Management Metadata Management Content Management Data Domains Analytical Operational Master Data UnstructuredData Metadata Storage Systems Management & Administration Network & Middleware Systems Information Infrastructure Data Sources Information Agenda Guides are built on IBM’s Information on Demand Reference Architecture to provide end-to-end information management Data Analytics Layer Data Integration Layer Data Management Layer “IBM can claim what is arguably the industry’s broadest portfolio of unified information management software, services and industry-specific solutions.. ”Ovum Technologies August 2008

12. Information Agenda can be used as an accelerator for your strategic imperative for business model and process transformation • Business Challenge • Agency looking to eliminate information infrastructure inefficiencies • Need to comply with policy requirements for straight-through processing • Roadmap • Enterprise data warehouse allows trusted information to be extracted on an as-needed basis depending on business requirements Business Optimization • Benefits • Unified, up-to-date and accurate views of information in real-time • Administrators have direct simultaneous access to dynamic business databases through a single window

13. Information Agenda can be used as an accelerator for your strategic imperative for analyzing risks, security and compliance Business Optimization

14. IBM’s solution strategy is aligned with the needs of central, regional and local governments. IBM IS LEADING IN… GOVERNMENTS ARE FOCUSED ON… Social services and social security Improving citizen and business • Integrated case management • • Multi - channel delivery services • Automated data collection & analysis • Compliance & integrity Other citizen and business services • Mobile worker support • Community portals • Accessibility offerings Customs & border management Strengthening national security • • Intelligence management • Risk assessment & mgmt • and public safety • • Border protection • • • Identity management Defense and public safety • Intelligence management • Network Centric Operations • Crime information warehouse • Emergency response & collaboration • Entity analytics • Digital video surveillance • Internet security Finance and taxation Performance management £ Managing resources effectively • E - tax filing • Management scorecards and efficiently • Audit management • Economic recovery plan mgmt • Non - filer assessment • Asset management (MRO) Advanced IT Infrastructure • Shared services • IT Optimization Transportation Ensuring a sustainable • Transportation information • • Road usage charging environment management • • Integrated fare management Water management

15. Information Agenda Workshop helps identify best approach to solve tactical projects with industry leading capabilities – resulting in more successful implementation, tangible business results and minimized risk Roadmap Workshop 2-3 Day workshop to help build an Information Agenda Roadmap using a proven five-step approach: 5-Step Approach Conduct Information Maturity Assessment Document the Business Problem / Challenge Identify Challenges and Opportunities for Improvement Provide A Business Vision & Technology Requirements Define the Business Value

16. 1. Current-State Analysis 2. Business Goals and Requirements 5. Business ImpactAnalysis and Actions IBM Approach - - 4. Current and Future-State Gap Analysis 3. Future-State Design Information Agenda Workshop uses a proven approach to help organizations create an information management strategy to achieve their business imperatives Workshop Approach • Understand the Business Problem/ Challenge • Work with your team to understand Current-State problems, drivers for change, goals and benefits of Future-State environment • Identify Challenges & Opportunities for Improvement • Model the Current-State and align to business strategies and goals • Provide A Business Vision • Based on your strategic vision, IBM’s industry expertise, and the current environment • Define Technology Requirements • Technical requirements are identified based on Future-State vision, business initiatives and objectives • Define the Business Value • A thorough understanding of the Future-State recommendation allows for more complex ROI and business value to be calculated

17. Information Agenda Roadmap Workshop can be customized to focus on multiple strategic business needs and IT requirements Workshop Deliverables * • Data Governance & Maturity Assessment Maturity and Assessments -Information strategy, Organization, Governance, Processes, Data and Information Architecture • Business Objectives & Requirements Analysis Organization and governance Business objectives and impacts • Future-State Design Priorities and timelines Timelines and capabilities Capabilities and procurement strategy Infrastructure and architecture • Current & Future-State Gap Analysis • Business Impact Analysis and Actions Return on investments * Based on priority and scope of Information Agenda Roadmap Workshop

18. Thank you