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Understanding KM

Knowledge Management System Yeni Herdiyeni http://ilkom.fmipa.ipb.ac.id/kulon/ Magister Ilmu Komputer Dept of Computer Science, IPB Februari 2009. Understanding KM.

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Understanding KM

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  1. Knowledge Management SystemYeniHerdiyeni http://ilkom.fmipa.ipb.ac.id/kulon/ Magister IlmuKomputerDept of Computer Science, IPBFebruari 2009

  2. Understanding KM • Understanding Knowledge Management requires an understanding of knowledge and the knowing process and how that differs from information and information management.

  3. Knowledge Wisdom/ Intelligence Human, judgemental, insight Contextual, tacit Transfer needs learning Knowledge Information Codifiable, explicit Easily transferable Data

  4. Data vs Information vs Knowledge

  5. Data vs Information vs Knowledge • Data is just bits (represents raw numbers or assertions) • Information is Data with context and relevance (data with semantics) • Knowledge is Information with decision-making and action directed utility and purpose (relationship among concept relevant to particular area)

  6. Data, Information and Knowledge • Knowledge is information that helps to • Produce information from data • Produce more valuable information for less valuable information

  7. From Information Management to Knowledge Management

  8. One Perspective of KM • “KM [Knowledge Management] involves blending a company’s internal and external information and turning it into actionable knowledge via a technology platform.” (Susan DiMattia and Norman Oder in Library Journal, September 15, 1997.)

  9. Knowledge Management • Knowledge management is the system and managerial approach to collecting, processing, and organizing enterprise-specific knowledge assets for business functions and decisions

  10. One Perspective of KM • Knowledge Management = doing what is needed to get the most out of knowledge resources

  11. Knowledge Management “DOING WHAT IS NEEDED” The ability to create (Learning), communicate (Sharing), and apply (knowing) knowledge to achieve our goals.

  12. Knowledge Management System (KMS) • Knowledge Management System are the integration of technologies and mechanisms that are developed to support the four KM Processes (DISCOVER, CAPTURE, SHARE, APPLICATION)

  13. Driving Factors • Increase in technology use on campus • Increase in products and services being supported • Increase in amount of support documentation • Increase in expectations

  14. How a Knowledge Management System Works Knowledge Base

  15. How a Knowledge Management System Works Knowledge Base

  16. How a Knowledge Management System Works Knowledge Base

  17. Knowledge Management Strategy • Introduce the concept of Knowledge Management • Gather requirements from user groups and customers • Pilot with the Help Desk • Roll out to groups outside the Help Desk as the system matures • Roll out self-service • Continually maintain knowledge

  18. KMS Technology • artificial intelligence (AI) technologies encompassing: • those used for knowledge acquisition • case-based reasoning systems • expert systems • Data mining • Information Retrieval (Text/Multimedia Retrieval) • … and many others

  19. KMS Technology • electronic discussion groups • computer-based simulations • databases • decision support systems • enterprise resource planning systems • management information systems • expertise locator systems • videoconferencing • information repositories encompassing best practices databases and lessons learned systems

  20. KM Process, Mechanism, and Technology

  21. Knowledge Management Enabling Technology • Knowledge bases • Search engines • Document management systems

  22. Top Tier Middle Tier Bottom Tier Technology • Three-tier Database Architecture for storage, evaluation and publishing of information

  23. Benefits of Knowledge Management • Greater access to knowledge • Better maintenance of knowledge • Increased customer service levels • Reduce the need to increase resources

  24. Questions? • Are there other areas within the University that we should include as we explore Knowledge Management?

  25. Impact Corporate Intelligent KM

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