Welcome to Tuality Healthcare!

1. Welcome to Tuality Healthcare!

2. How Tuality Hires Like Their Business Depends On It Lucy Tanner Kronos Talent Management

3. Who is Tuality Healthcare? • Tuality Healthcare is a hospital-based, not-for-profit, independent, community-governed healthcare system made up of • Tuality Community Hospital • Tuality Forest Grove Hospital • Outpatient, specialty, health education, and other services • 1200 employees

4. Who is Kronos Talent Management? • Kronos purchased local company Unicru in 2006 • Unicru was the leader in hourly sourcing, selection, and hiring • Expanded to include a solution for health care in 2005 • Have processed over 60,000,000 applicants and over 3,000,000 hires

5. A Proven Blend of Science & Technology 60,000,000 Applicants 35,000 Locations • Right Fit Science 3,000,000 Hires • Can Do • Want to Do • Have Done Process Technology

6. Business Outcomes Friendlier service Fewer accidents & injuries On the JobBehaviors Maintaininga Safe Work Environment PersonalityTraits Betterteam work ManagingTimeEffectively Better attendance + Conscientiousness + Empathy + Flexibility + Compliance + Initiative + Team Orientation Decreased turnover Greater productivity Providing Sensitive Customer Service Showing Commitment to the Work Team and Organization Improved resident satisfaction Lower laborcost Communicating Effectively Improving Hiring Quality:embedded science helps “select in” the right candidates

7. Business Outcomes Productivity losses Higher accident and injury costs On the JobBehaviors More frequent absenteeism PersonalityTraits Decreased team morale Having Poor Time Management Sharing Inaccurate or Inappropriate Information • - Impulsiveness • - Negative Affectivity • Selfishness • - Carelessness • - Irresponsibility • - Lack of Focus Increased turnover Increased work errors Having a Negative Attitude about the Work Team and Organization Showing Lack of Concern for Customers Decreased resident satisfaction Greater laborcost Ignoring Safety Policies Improving Hiring Quality:embedded science helps “select out” the wrong candidates

8. Impetus for Change in Attraction and Selection Process • Turnover • Improved, more efficient employee selection practices to boost employee retention – retention is critical to business success • Difficulty sourcing quality employees • Implementation of online application allows a wider sourcing net to be cast. Online applicants usually are of higher quality than walk-ins • Shortage of health care workers • Employees selected for behavioral traits, (empathy, team orientation, rule following, etc.), not just skills, lead to higher patient satisfaction and positive business results – the right person for the job • Manual hiring process • Reduced administrative burden by eliminating a manual selection process– hiring managers being taken away from managing staff and caring for patients • No standard hiring steps across departments • Gain consistency and compliance by automating the hiring steps including background, OIG, and drug checks – lack of standard process leads to compliance issues

9. Improvements • Tuality had an average of 11.9 applicants to choose from for every hire made • Referral source information was captured and revealed that 32% of hires came from employee referrals • 54% of applicants found Tuality via the internet • Tuality hiring managers chose “green” applicants 75% of the time

10. The Deployment Process • Tuality was chosen as a design partner for the health care vertical • Implementation time was 90 days and involved an administrative team and recruitment/retention task force • System training was 4 hours • Assisted in creating and validating the Frontline Healthcare Assessment and health care specific job qualification questions • Company specific behavioral-based interview guide and training included

11. How Tuality Uses the System • Applicants apply online • Hiring managers review applicant information and select the best applicants • Hiring Manager’s Desktop is used to move applicants through the hiring steps-shared process between hiring managers and recruiters • Pre-populated new hire packets are printed out from the system for each new hire

12. Applications&Candidates Job Applicants Unicru Service Partners Background Checks Drug Checks Tax Credit Services Service Partners Background Checks Drug Checks Tax Credit Services Back Office Apps New Hire Forms How We Do It:The Workforce Acquisition Flow Field HiringManager Your Web Site Career Section Hiring Manager’s Desktop Onsite Devices In the Facilities Devices at your site

13. : Solution Demonstration

14. Hospitality Dining Retail Grocery & Drug Health Care

15. Lucy Tanner Regional Sales Manager-Health Care Kronos Talent Management Division e-mail: ltanner@kronos.com office: (503) 596-3111 mobile: (503) 705-6089 fax: (503) 596-3269