Contents

2. Background I Status and issues II Improvements III Cost-benefit analysis IV Action plan V Contents

3. I. Background Proclamation of the national informatization vision (Dec. 3, 2008) “ The national informatization project is a new growth engine. It needs to be executed as soon as possible and should be focused on making access by the citizenry easy. ” Public official award ceremony for outstanding service (Dec. 12, 2008) “ All public officials are requested to make innovations to resolve the inconveniences of companies and citizens, with open minds. ”

4. Build a First Class Online Public Service Delivery Systems Realize a Government that Serves the People Low Carbon, Green Growth Establish a High Trust Society Strengthen National Competitiveness Resolve citizens’ inconveniences Minimize administrative burden on companies Reduce usage of energy Reduce social costs Minimize visits to government offices Quickly handle permissions and approvals Handle civil affairs electronically Decrease unnecessary demand for civil affairs

5. 5,037 types of civil affairs; 496.44 million applications annually II. Status and Issues 1. Civil Affairs • Reports, applications, and certifications account for 93% • of all the number of applications for civil affairs • Permissions and approvals account for only 1% of all, but closely connected to economy Types of civil affairs Number of applications Category Reports Applications Certifications Inspections Registrations Permissions and approvals Total Types of civil affairs 1,434 928 565 444 372 1,294 5,037 No. of applications 161 million 36 million 261 million 16 million 16 million 6 million 496 million Organizations to handle civil affairs : local governments 61%, special local administrative agencies 30%, and public institutions 9%

6. 99.2% of applications are in the top 500 types The top10 types account for 56%; and the top 100 types, 92% Order Civil affairs No. of applications Percentage 1 Certificate of residence 95.28 million 19% 2 Report of taking in/out goods at bonded warehouse 29.75 million 6% 3 Certificate of car registration 28.41 million 6% 4 Certificate of family relations registration 26.07 million 5% 5 Certificate of seal impression 24.57 million 5% 6 Certificate of land or forestland registration 18.66 million 4% 7 Report of belongings of travelers (flight attendants) 16.90 million 3% 8 Report of acquisition tax and registration tax 16.45 million 3% 9 Report of confirmation of work details 13.08 million 3% 10 Application for car inspection 8.35 million 2% Total 277.52 million 56% Fewer than 1,000 applications are filed annually for 3,752 types (74%) each. • The annual number of applications filed for the bottom 960 types (19%) is zero

7. Applications can be made online for 1,199, issued online for 188 types Online applications can be made for 77% of the total number of applications / 25% were actually made online No. of types 3,838 types 1,199 types (24%) 5,037 types Of all the civil affairs, about 120 million applications (25%) were actually made online. No. of applications 75% 133.28 million 382.7 million (77%) 496.44 million 25% Online applications Offline application 34 types, such as family relations registration certificate, the certificate of seal impression, moving-in notification, and report of birth, of the 100 most common types of civil affairs are not online

8. 6,315 types of documents required for civil affairs 501 types of documents are issued by government and public offices (Not including 71 types for which the Joint Use of Administrative Information System is used) • Documents created by individuals and companies: 5,814 types (Example: Business plans, blueprints, documents on reasons for change, etc.) No. of pages of required documentation per civil affairs 2-3 documents required per civil affairs on average (Around 5 pages on average) • About 2 billion pages of documentation are required for civil affairs applications annually Combined civil affairs, such as permissions and approvals, require complicated and excessive documentation [Example] Construction approval: 2- about 40 types Development activity approval: 4- about 50 types pages

9. Electronic civil affairs systems Supporting systems 2. System and infrastructure G4C, an integrated electronic civil affairs system • Provides information on all the 5,037 types of civil affairs; Online applications for 721 types; Documents for 27 types issued online Electronic civil affairs system of each organization(54) • Tax payment, construction, patent, customs clearance, etc. • Online application: 839 types; Online issuance: 161 types Insufficient connection between G4C and individual electronic civil affairs systems Government Document Distribution System, Joint Use of Administrative Information System, Work Management System, Certification and Security System, etc Insufficient connection between civil affairs systems and supporting systems

10. Legal and institutional restrictions Increased incidence of security breaches, such as hacking Inconvenience of services for users Paper document-centered practices 3. Obstacles to Making Civil Affairs Online Electronic documents have insufficient legal force A structure to confirm one’s identity online is not fully in place and online issuance is not possible for third parties Although civil affairs can be made online technologically, system security is weak, allowing security breaches such as hacking and leakage of personal information The process of acquisition of membership and a certificate is complicated and cumbersome. Services are inconvenient for disabled persons, seniors, etc. to use Paper documents are customarily printed out and stored even in the case of online issuance The foundation for electronic documents is weak due to the insufficient transformation of civil affairs documents into electronic form and administrative information into databases

11. 40% 35% 30% 25% III. Improvements Target schedule Provide online services for all civil affairs as much as possible by the end of 2010 Execution priority in 2009 Online service usage ratio No. of types of civil affairs for which online application is possible 1 166 types of civil affairs that have not been put online among the top 500 types  Make online No. of types of civil affairs for which online issuance is possible 4,000 [Example] Certificate of seal impression, moving-in notification, report of birth, etc. 3,000 2 Civil affairs for daily life purposes and economic activities, even though the number of applications is relatively small  Make online 2,000 Applications 1,500 and issuances 500 by the end of this year 1,500 1,500 1,199 3 • The civil affairs that have been made online • but have a low online handling rate • Make improvements and increase the online handling rate 500 188 [Example] Resident registration certificate /abstract (Handling rate: 4.5%), Certificate of military registration (Handling rate: 6.8%) present Dec 2009 Jun 2010 Dec 2010

12. Build a First Class Online Public Service Delivery Systems Improve functions, such as simplification of the certification process Make the most routine civil affairs into a package and make them online Reorganize and integrate civil affairs Build an integrated civil affairs portal Connect supporting systems Step up PR and provision of information and education to the citizenry Reduce the number of documents required for civil affair applications Clarify the legal effect and the scope of application of electronic documents Build the system to prevent forgery and fabrication of electronic documents Expand the scope of targets of Joint Use of Administrative Information Standardize civil affairs documents and make them electronic Establish a basis for building an electronic document depot Facilitate the use of administrative information online Expand the ubiquitous foundation Execute 16 tasks in four areas 3. Make legal and institutional improvements 4. Enhance online usability 1. Reduce civil affairs and documentation 2. Improve civil affair systems Expand the legal effect and the scope of application of authorized electronic signatures Make the checking service, such as public certificates, electronic

13. Reorganize and integrate civil affairs Reduce the number of documents required for civil affair applications 1-1 1-2 1. Reduce Civil Affairs and Documentation Abolish civil affairs that have almost no applications • Consolidate 3,752 types for which less than 1,000 applications are made annually after a thorough investigation Consolidate civil affairs that are excessively broken down [Example] Outdoor advertising: Consolidating ‘Notification‘ and ‘Permission' Prohibit the collection of documents that can be checked by public officials [Example] Documents for Joint Use of Administrative Information and that the offices possess Clarify vague regulations about required documentation [Example] “Other documents required for registration,” “Other documents that prove the fact of change,” etc. Rectify habitual demands for excessive documentation in the private sector [Example] A certificate of seal impression is frequently demanded for commercial transactions; A resident registration certificate/abstract is required for getting a job

14. 2-1 2-2 2-3 2-4 2-5 Build the system to prevent forgery and fabrication of electronic documents Expand the scope of targets of Joint Use of Administrative Information Expand the ubiquitous foundation Connect supporting systems Build an integrated civil affairs portal 2. Improve electronic civil affairs systems Connect all electronic civil affairs systems of 54 different organizations Expand the scope of information that is subject to joint use : 71 types  300 types Expand the scope of users to include public institutions, schools, the financial sector, etc. Connect civil service systems, work management system and document distribution system Enable real-time checking of authenticity confirmation and forgery and fabrication of documents Diversify means of telecommunications for applications : PCs  mobile phones, PDAs, etc.

15. 3-1 3-2 3-3 3-4 3-6 3-5 Clarify the legal effect and the scope of application of electronic documents Expand the legal effect and the scope of application of authorized electronic signatures Make the checking service, such as public certificates, electronic Establish a basis for building an electronic document depot Standardize civil affairs documents and make them electronic Facilitate the use of administrative information online 3. Make Legal and Institutional Improvements

16. 4-1 4-2 4-3 Improve functions, such as simplification of the certification process Make the most routine civil affairs into a package and make them online Step up PR and provision of information and education to the citizenry 4. Enhance Online Usability Provide a wider array of certification, such as public certificates and mobile phones Allow use of all civil affairs systems with one certificate [Example] Make follow-up civil affairs for a report of death, such as the transfer of ownership, report and payment of inheritance tax, and request for payment of death-related national pension benefit into a package so that they are handled one after another Step up PR and provision of information and education through various channels Promote usage by providing various types of information closely related to daily life through a civil affairs portal [Example] Provide employment, weather, and traffic information

17. Year Total BPR / ISP HW / SW Development ETC Total 22 1.5 5.2 13.7 1.6 2009 13.5 1.5 4.7 5.7 1.6 2010 8.5 - 5 8 - Construction costs Expected benefits Decrease visits to organizations Time needed to visit, transportation costs Reduce use of physical contact points Civil affair fees Reduce use of paper Costs incurred from using and storing paper Reduce administrative work Labor costs of public officials IV. Cost-benefit analysis (unit: billion won) Annual average benefits (billion won) 750 642 562 482 500 401 The higher the rate of usage of online services, the greater the expected benefits 250 Expected online service usage rate

18. Strategy Project Schedule V. Future plan Identify the most routine civil affairs and those most frequently done, and focus on making them online Maximize convenience of citizens by implementing the project with speed Sep 2009 Dec 2009 Jun 2010 Dec 2010 • Make routine civil affairsonline, such as moving-innotification and certificateof seal impression • Extend online public services- Application: 1,500 types- Issuance: 500 types • Build an electronic document depot and authenticity confirmation system • Expand online public services- Application: 4,000 types- Issuance: 2,000 types • Amend the e-Government Act • Connect supporting systemsand networks • Build a ubiquitous foundation • Reorganize and integrate civil affairs administration and reduce the number ofdocuments for applications • Build a civil affairs system build the portal system complete the system