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SMALL BUSINESS MANAGEMENT

SMALL BUSINESS MANAGEMENT. Chapter Nine Small Business and Electronic Commerce. What is Electronic Commerce?. Types of E-Commerce. Business to Consumer (B2C) Business to Business (B2B) Business to Government (B2G) Consumer to Consumer (C2C) Consumer to Business (C2B).

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SMALL BUSINESS MANAGEMENT

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  1. SMALL BUSINESS MANAGEMENT Chapter Nine Small Business and Electronic Commerce

  2. What is Electronic Commerce?

  3. Types of E-Commerce • Business to Consumer (B2C) • Business to Business (B2B) • Business to Government (B2G) • Consumer to Consumer (C2C) • Consumer to Business (C2B)

  4. Advantages of E-Commerce • Expanded markets • Maximize customer relationships • Create new services • Reduction of costs

  5. Problems with E-Commerce • Security concerns • Protection of intellectual properties • Payment systems

  6. Planning a Website • Identify objectives • Choosing a web host • Attracting customers to the web site

  7. Concept Checks • 1. What activities does e-commerce encompass ? • 2. Why is market expansion a popular use for e-commerce? • 3. When developing a security policy what concerns should be addressed ? • 4. What are the different payment systems available to e-commerce?

  8. Concept Checks • 5. When developing a web site what are some important aspects to consider? • 6. What are the methods of attracting customers to a web site?

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