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[VAR Name] and IMSN: North American Professional Services

[VAR Name] and IMSN: North American Professional Services. Speaker Date. Purpose of Presentation.

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[VAR Name] and IMSN: North American Professional Services

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  1. [VAR Name] and IMSN: North American Professional Services Speaker Date

  2. Purpose of Presentation • The purpose of this presentation is for and IMSN solution provider to customize and incorporate these slides into their overall company presentation, on the value of their membership within the IMSN

  3. VAR Name] Mission Statement • Insert VAR’s Mission Statement

  4. Ingram Micro Services Network (IMSN) Mission Statement • To provide the infrastructure, operations, processes and quality assurance critical for delivering world-class, business-grade professional services for a broad spectrum of technical capabilities

  5. VAR NAME Value Added Offering • Ability to offer a broad range of technical capabilities and diverse leading-edge technology solutions • Ability to rapidly deploy technical experts throughout North American, through a single point of contact • Maximize ROI for your technology solutions • Backed by a service provider network of more than 850 qualified organizations, through the IMSN • Enhanced customer support capabilities • [MORE TEXT FROM VAR]

  6. What is the Ingram Micro Services Network (IMSN)? • North American field & professional IT services delivery organization • Offers pre-and post-sales break/fix, professional and consultative IT services • Designs, deploys and supports hardware and software products across diverse technology sets • Secure and trusted partners, backed by a Fortune 100 company • High quality delivery assurance

  7. What Sets the IMSN Apart? • Unique solution-provider-delivered service model IMSN utilizes the best solution providers in local markets rather than relying on independent subcontracted technicians Our partners: • Have invested in infrastructure and training • Understand the importance of building and maintaining customer relationships • Are experts on the needs of small to midsize businesses • Have experience in vertical and local markets

  8. What Sets the IMSN Apart? cont... • Focus on quality • Professional, business-grade solution providers — not “hired guns” • SLA-driven model • Quality and compliance subcommittees • End-user customer satisfaction surveys

  9. What Sets the IMSN Apart? Cont… • High standard of support on end-to-end solutions, including: • Professional services • Technology services • Project management and deployment • Industry-leading technology expertise and service capabilities • Not simply desktop and peripherals break/fix services • Pre- and post-sales professional and consultative services • Partners sell and support leading-edge technology solutions

  10. IMSN Member Reach

  11. Service Partner Capabilities • Extensive Vertical Technology Solutions • Security and vulnerability assessment services • Enterprise storage/document management • Wireless/mobility • Networking, VoIP, IP surveillance • AIDC/POS/RFID • Digital signage • Disaster recovery/business continuity • Virtualization

  12. Service Partner Capabilities cont.. • Extensive Manufacturer Experience • Hewlett-Packard, IBM, EMC • Microsoft, Cisco Systems, Juniper Networks • WatchGuard Technologies, SonicWall, CheckPoint Software Technologies, McAfee, Trend Micro, Symantec / VERITAS • Nortel Networks, Polycom, 3Com, Enterasys Networks • Xerox, Brother, Canon, Fujitsu

  13. Service Partner Capabilities cont… • Business and IT Lifecycle Services - Products and services that solve complex and evolving business needs: • Technology lifecycle services • Enterprise networked storage • Server consolidation and migration services • Networking infrastructure design and support • Data center design • Security services and consulting • IT consolidation, TCO and ROI • Secure remote office and virtual networking (VPN and Citrix Systems) • Business continuance and disaster recovery • Converging technologies

  14. Quality Satisfaction Metrics • Customer-satisfaction calls placed on all incidents within 72 hours of completion • Partners are measured on response time, technical capability, professionalism and communication • All members must maintain a minimum satisfaction rating of 4.5 (on a 1-5 scale) • Members who fall below 4.5 are reviewed by a compliance team • IMSN consistently scores on par with or above the national average satisfaction rating • IMSN is also benchmarked against nationwide service providers through Service 800, a CompTIA affiliate

  15. IMSN and VAR Name: Exceeding Customer Expectations • “Insert some quotes from your (VAR’s) end customers” • “Quotes from end users who have used IMSN” • “How end customers have benefited from the IMSN”

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