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Communicating in Chaos: Creating Adaptability in a Changing Digital World

Strategic Arts & Sciences (SAS) and Extreme Arts & Sciences (EAS) offer transformative consulting and training services to help organizations navigate the complexities of the digital world. With a focus on creative strategy and design, SAS and EAS provide innovative business development solutions.

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Communicating in Chaos: Creating Adaptability in a Changing Digital World

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  1. Communicating in Chaos: Creating Adaptability in a Changing Digital World Jackson Hataway, Ph.D. Strategic Arts & Sciences

  2. SAS + EAS Strategic Arts and Sciences offers transformative consulting andtraining services. SAS utilizes industry knowledge to provide advanced strategic planning and coaching for complex organizations, partnerships and networks. Extreme Arts and Sciences helps organizations unlock their potential through creative and articulate business development. With a focus on creative strategy and design, EAS offers innovative business development solutions.

  3. Fact Finding • On eBay, there are $680 worth of transactions every second. • Ninety percent of text messages are read within three minutes of being delivered. • The average 21 year old has spent 5,000 hours playing video games, sent 250,000 emails, instant messages, and text messages, and has spent 10,000 hours on a mobile phone alone. • 160 billion emails are sent daily…97% of which are spam • Amazon sells more e-books than printed books • Every 10 seconds there is a cybercrime committed • There are 6.8 billion people on the planet and 4 billion of them use a mobile phone. • Only 3.5 billion of them use a toothbrush.

  4. Trending Up DVR iPhone Aircards Slingbox Consumer Remote Capture Videos on Demand Broadband Internet iTunes eTrade Satellite Radio email MP3 Player X-Box 360 Napster Netflix eBay Facebook Online Banking SpeedPass Satellite TV VoIP OnStar Home Video Internet GPS Devices Online H.S.A. Credit Card Stored Value Cards Mobile phone EBPP ATM PayPal PC Peapod Transit Cards Home Alarms Blackberry Toll Passes Cable TV TiVo 1950 1960 1970 1980 1990 2000 2010E

  5. Rapid Innovation Who remembers… And now has… Mobile data traffic last year was 30x the internet in 2000 Now the tablet and touch screen PC

  6. Fintech Investment: 2010-2017 US Fintech investment 2017: $24B US Fintech investment 2018: $52.5B Source: Accenture

  7. The Biggest Trends “People see banking as inconvenient.”

  8. A Changing Workforce of the U.S. labor force eligible to retire in next decade 43% 50% F500 expect to lose of senior managers in next 5 yrs 40% of these companies have no formal succession plans 80 is the new 65 for 25% of the workforce 10,000 Every day people turn 65

  9. This is about Strategy and Speed

  10. The Rhythm of the Business 3 weeks 3 months

  11. More recently… 2 days

  12. My Experience

  13. A High Performing Team

  14. Team Communication Iterative and Dispersive Approach The best teams are iterative in their approaches to problem solving – and they share what they learn with everyone else. Create systems that encourage this.

  15. Collaboration Through Communication 10 Raids/Mo 17 Raids/Mo <300 Raids/Mo 17X faster

  16. Communication 101 Noise S R Channel R S Channel

  17. Interpersonal Noise What was her name again? How many times do I have to explain this? Lunch?

  18. Theory Burst: Face Threatening Acts What do I think of you? What do you think of me? What do I think you think of me? Spiral of Reciprocating Conflict

  19. Expressive • Think it--Say it… • Not Concerned with Reciprocity • Not Afraid of Conflict

  20. Conventional • Concerned with Rules and Roles • Consider “Face” when communicating • Conflict is a symptom/problem

  21. Rhetorical • Breaks Rules and Roles • Role Switching is Easy • Great Breadth of Knowledge

  22. What Does That Mean?

  23. Positive Influence = Positive Workplace 5:1 Know It – Do It

  24. Strategic Arts and Sciences Portland | Eugene Jackson@easci.com www.strategicartsandsciences.com @JacksonHataway

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