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Academic Complaints

Academic Complaints. Formal Process. Academic Complaint Form Narrative of complaint Desired resolution Meet with instructor. If no resolution, Complaint goes to division office. If no resolution, Division office recommendation and all other documentation to VPAA for final decision.

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Academic Complaints

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  1. Academic Complaints

  2. Formal Process • Academic Complaint Form • Narrative of complaint • Desired resolution • Meet with instructor. If no resolution, • Complaint goes to division office. If no resolution, • Division office recommendation and all other documentation to VPAA for final decision.

  3. First Steps • Listen • Take Notes! • Establish if complaint is “academic”

  4. First Steps • Academic Complaint • Grade disputes • Syllabus policies • Non academic examples • Personality conflicts • Misunderstandings • Jokes/comments • Handled by HR • Discrimination • Harassment

  5. Research • If academic (informal) • Review syllabus • Academic policies (in catalog) • If end of semester or online class, review attendance and grades • Look up student’s record

  6. Student is Wrong • 30% on one test • Three of ten projects missing • Missed four classes • No required outline submitted for final paper • Break the news with “and…”

  7. Student is Wrong “You got a 30 on test two which was 10% of your final grade, and you didn’t turn in three projects which resulted in three zeros, and you missed four classes which results in a five point deduction from your participation grade, and you didn’t turn in the outline for your final paper which resulted in 10 points taken off the final paper grade. As a result your final grade calculates to a 68.”

  8. Moment of silent reflection.

  9. Student is Wrong • Student knows • Issue solved • Advice… • Student is not convinced • Advise student of formal process

  10. Student is Right • Usually syllabus policy or miscalculation • Contact instructor • Advise of your findings • Suggest resolution • Only VPAA can require faculty to change grade

  11. Non-Academic Complaint Resolutions • Syllabus refinement • Course observations • IDEA surveys • Discussion

  12. Quick Case Studies • The three-hour meeting • Wha? • Double-dipping • Graduate Thesis • One for Sharon

  13. Best Advice • Make sure faculty feel supported • Keep instructor/student out of confrontational, adversarial situations • Generally faculty is right, when not, usually syllabus/policy problem

  14. Best Advice • Sometimes students just want to be heard • Don’t let students make their problems your problems • Encourage students to separate and focus on academic matters vs. personal matters

  15. Best Best Advice • We’re not alone • Consult with fellow department chairs • Confer with dean and associate dean • Refer to student handbook, academic policies

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