Veterans Engineering Resource Centers

1. Veterans EngineeringResourceCenters William �Ike� Eisenhauer

2. MAjor VERC Functions Development of Innovative Models of Care Delivery Exploring the use of engineering methods and models to enhance and design efficient and reliable healthcare delivery systems in a complex environment. Dissemination of Engineering Tools throughout Healthcare Environment Develop and assist in the integration and use of advanced engineering tools within healthcare delivery and supporting systems. Develop Education and Training programs to cross-pollinate knowledge among Healthcare and Engineering professionals Capitalize on the interrelationship with leading universities to increase the awareness challenges facing the heath care domain to the engineering profession, as well as embed then engineering mindset and perspectives. Provide Industrial and Systems Engineering Expertise and Advice for the VHA Be a resource to the VHA in matters related to complex system design, redesign and optimization. Provide engineering and analytical perspectives on performance measurement and systemic impacts of innovate design patterns used in the improvement of healthcare delivery throughout the VHA.

3. Program OfficeS

4. KEY UNIVERISTY PARTNERs University of Pittsburgh Wayne State University Worcester Polytechnic Institute University of Iowa University of Nebraska North Dakota State University Massachusetts Institute of Technology Purdue Arizona State University University of Michigan Indiana University North Eastern University

5. Program Employees National William �Ike� Eisenhauer Melissa Shogren Jo Ellen Dawson VAPHS VERC Robert Monte Ian Joos Scott Moore Matthew Jenkins Nicholas Patich John Hotchkiss Keri Rodriguez Tina Howell Rachel Goffman Elizabeth May Brittany Green John Bennett Listing or Functional Org chart MWM VERC Peter Woodbridge Jennifer Wagner Chris Masek Lalaine Byrd Robert Kutter Melinda Dye Dawn Eskau Kimberly Floyd Elizabeth Yearwood Gary Keil Patricia Tyler Denise Johnson Andre Arceneaux

6. Program Employees NE-VERC Janis Hersh Lynne Cannavo Cliona Archambeault Ashley Benedict Kyaani Robinson James Schlosser Chiragi Shah Jordan Soncrant Bernie Spence Stephanie Triplett Vince Watts VA-CASE Heather Woodard-Haag Mary Sherrill Pam Pau Julie Morgan Amy Vannatter-Dorr Ed Gensert Chris Heathcote Eric Lammers Balmatee Bidassie Debi Griffth Sai Shruthi Musunuri Shaiju Eapen Gail Edwards Jeff Fahner Valerie Curtis Russel Jacobitz

7. Program Employees VA-CASE Kimberly Rollins George Pointe Mark Miller Ed Miech Marianne Pilat Christopher Tucker Shedarra Hill Will Jordan John Iverson Mike Lederle Hakim Neemuchwala Serge Yee

8. Program Strengths Multi-disciplinary collaboration between VA Medical Centers and academic institutions across the country Specialize in a systems-based approach to solving complex problems Comprised of industrial and systems engineers, improvement specialists, researchers, leaders, and academics with expertise in areas such as: Lean and Six Sigma Computer simulation models Enterprise and project management Queuing methods and models Human factors engineering Healthcare Process optimization Knowledge management and education Statistical process control Data mining and predictive modeling Healthcare Operations research

9. Major accomplishments MWM Partnering with OIA to develop Field-Based Analytics [FBA]. Program launched with 12 sites selected. FBA is pivotal in VHA transformation into a data driven organization Partnering with OCCC, OIT, and VA-CASE to develop and award PRISM contract. PRISM is foundation for VHA ISO9001 and reliability efforts

10. Major accomplishments NE-VERC eSOP and Competencies. Brings improvements to current work of SPD, and sets stage to support longer term goals of OCCC and future technology improvements Specialty Compass. Tool for us in the upcoming Specialty Collaborative, drawing on work from PACT compass and other areas to provide more meaningful measurements to specialty care clinicians.

11. Major accomplishments VA-CASE Innovative of Healthcare Delivery Processes through partnerships with National Offices Interactive Visual Navigator [IVN] Dialysis Make/Buy Tool Development and Diffusion of SR/Lean Professional Development Programs Over 3500 VA Employees Trained Numerous Training Programs at all levels

12. Major accomplishments VAPHS VERC National Initiative to Reduce Missed Opportunities [NIRMO] Geospatial modeling for guiding geographic and economic decisions of high relevance to VA Dialysis Population and CBO Four Regional and One Nation Award for Healthcare Improvement work revolving around Telehealth and Cancer Care

13. Major goals for next 2-3 years Align Priorities with 10�x� Goals Integrate "Health SysEng Approach� Partnership Development towards a Feed-Forward Relationship Enhance Communications of Activities Stewards of Reliability Engineering Practice Tailoring of Engineering Methodology and Practice in Healthcare Domain Experts in Health Care Microsystem Simulation Recognized Leaders in Healthcare Systems Engineering Win the Edelman Award

14. How new alignment will benefit program Closer alignment to OCCC Change and Sustain portions of VA-TAMMCS Priority Identification from �Upstream QSV� pillars Common focus on �reliability� more clear than multifaceted �quality� Tighter Collaboration with UM to assist in efforts regarding resource utilization Provide VERC services at a more national program level