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TRAINING AND COMMUNICATION FOR THE DEVELOPMENT OF HUMAN RESOURCES

Department of personnel and administration. HUMAN RESOURCES AND ORGANISATION DEVELOPMENT SERVICE. TRAINING AND COMMUNICATION FOR THE DEVELOPMENT OF HUMAN RESOURCES. ITALIAN NATIONAL INSTITUTE FOR STATISTICS (ISTAT). USERS. ITALIAN NATIONAL STATISTICS SYSTEM (SISTAN).

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TRAINING AND COMMUNICATION FOR THE DEVELOPMENT OF HUMAN RESOURCES

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  1. Department of personnel and administration HUMAN RESOURCES AND ORGANISATION DEVELOPMENT SERVICE TRAINING AND COMMUNICATION FOR THE DEVELOPMENT OF HUMAN RESOURCES

  2. ITALIAN NATIONAL INSTITUTE FOR STATISTICS (ISTAT) USERS ITALIAN NATIONAL STATISTICS SYSTEM (SISTAN) SURVEY NETWORK OPERATORS

  3. DATA DISSEMINATION AND COMMUNICATION AREA 145-170 STATISTICIANS 1000-1150 INFORMATION AND COMMUNICATIONS TECHNOLOGY OPERATORS 260 MANAGERS 250 ISTAT REGIONAL OFFICES 300 ORGANISATIONAL AND INSTITUTIONAL AREA 490-545 SAFETY-AT-WORK SUPERVISORS, LOGISTICS AND AUXILIARY PERSONNEL 200 - 220 ISTAT’S WORKFORCE * - GENERAL PROFESSIONAL FAMILIES - * About 2500 people. Some of them share more than one profession

  4. STATISTICIANS 1000-1150 ECONOMIC AREA 700-750 SOCIAL AREA 300-350 METHODOLOGICAL AREA 40-50 • ORGANISATIONAL AND INSTITUTIONAL AREA490-545 • PRESIDENCE OFFICE STAFF 30-35 • INTERNATIONAL AFFAIRS 10-15 • DEPARTMENT AND DIRECTORATE CHIEFS OF STAFF 20-25 • ORGANISATIONAL EXPERTS 35-45 • PURCHASING OFFICE OPERATORS 70-80 • BUDGET AND ACCOUNTABILITY STAFF 50-60 • SECRETARIES 145-155 • HUMAN RESOURCES EXPERTS • RECRUITMENT 300 • MANAGEMENT 80 • DEVELOPMENT 20 I S T A T ’ S W O R K F O R C E ISTAT REGIONAL OFFICES 300 ICT OPERATORS 260 PLANNING, CONSULTANCY AND INTEGRATION 70 PROJECTING AND DEVELOPMENT 90 SYSTEMS MANAGEMENT AND OPERATION 100 SAFETY-AT-WORK SUPERVISORS, LOGISTICS AND AUXILIARY PERSONNEL 200 - 220 DATA DISSEMINATION AND COMMUNICATION AREA 145-170 COMMUNICATION 20-25 EDITING AND PUBLISHING 60-70 FRONT END AND INFORMATION SERVICES 65-75 DETAILED BREAKDOWN

  5. PROBLEMS AND CHALLENGES PURSUING THE ULTIMATE TARGET: PROFESSIONAL GROWTH FROM GENERIC ANONYMOUS EMPLOYEE TO SKILLED PROFESSIONAL FROM CONFLICTING ATTITUDE TO CO-OPERATION

  6. FOCUS ON PROFESSIONAL IDENTITY FROM FOCUS ON TRAINING TO FOCUS ON HUMAN RESOURCES DEVELOPMENT FROM FOCUS ON TRAINING TO FROM FOCUS ON TRAINING FOCUS ON LEARNING TO THE ANSWERS

  7. Skills Knowledge WORKING PROCESSES Attitude and professional features PROFESSIONAL IDENTITY COMPETENCES

  8. Professional evolution “mould” “technologies” The basics of profession Specialisation “challenging statement” “challenging statement” MATRIX OF LEARNING AND TRAINING GOALS Knowledge Skills Attitude and professional features

  9. MATRIX OF LEARNING AND TRAINING GOALS: AN EXAMPLE

  10. THE CHALLENGING STATEMENTS*: TWO EXAMPLES TRANSFERRING VALUES AND MOTIVATIONS: BE A LEADER IN THE MANAGEMENT OF ORGANISATIONAL UNITS (managers) READING SURVEYED PHENOMENA WITH AN INTERDISCIPLINARY APPROACH IN ORDER TO OFFER TO THE USERS STATISTICAL MEANS OF UNDERSTANDING (statisticians) * According to our analysis, every matrix has a number of competences varying from 10 to 30, so that the number of challenging statements may vary from 30 to 90

  11. DETERMINING THE BORDERS OF COMPETENCES FOCUSING ON PRIORITIES THE FUNCTIONS OF THE MATRIX ARE: MAXIMISING THE USE OF TIME AND MONEY UNDERSTANDING EVOLUTION BY MONITORING THE NEEDS PLANNING TRAINING ACTIONS PROGRAMMING ACTIONS

  12. MATRIX OF LEARNING AND TRAINING GOALS FOCUS GROUP • TRAINING PRIORITIES Educational offer

  13. THE LEARNING NOTE-BOOK: AN EXAMPLE

  14. MATRIX (G) DEMAND (B) LEARNING NOTE-BOOK OFFER (C) DETAILED OFFER (F) PERSONALISED TRAINING

  15. IN THE NOTE-BOOK: THE MATRIX OF LEARNING AND TRAINING GOALS (extract)

  16. IN THE NOTE-BOOK: USER DEMAND

  17. IN THE NOTE-BOOK: THE OFFER (extract)

  18. IN THE NOTE-BOOK: THE DETAILED OFFER (example)

  19. 1998 1999 2000 7.707 7.775 8.538 ISTAT SISTAN 502 3.399 2.171 Census operators 20.190 ISTAT 1.434 1.335 1.549 SISTAN 62 548 484 328 585 575 517 Courses, training, seminars 24 Stages 34 Meetings and workshops 5.3 5.7 5.51 3.4 3.2 3.5 TRAINING OUTPUT VOLUMES LEARNING DAYS PEOPLE IN TRAINING TRAINING EVENTS LEARNING DAYS BY PERSON IN TRAINING LEARNING DAYS BY EMPLOYEE

  20. INTERDISCIPLINARY TRAINING ACTIONS MANAGERIAL TRAINING SOME PECULIAR EXPERIENCES: CONTINUOUS LEARNING TEXT EDITING AND COMPOSITION LABORATORY

  21. ADDITIONAL INFORMATION • DESCRIPTION OF THE TRAINING AND COMMUNICATION MODEL • DETAILED DATA • SHORT DESCRIPTION OF FUTURE PROGRAMS • DUTIES AND SIZE OF THE ISTAT HUMAN RESOURCES DEVELOPMENT SERVICE • E-MAIL ADDRESSES WITH • PROFESSIONAL FAMILIES • THEIR BREAKDOWN • NUMBER OF EXPECTED TRAINING EVENTS IN 2001 • NUMBER OF LEARNING TOPICS • NUMBER OF EXPECTED LEARNING DAYS WITH • THE MISSION OF THE ISTAT HUMAN RESOURCES DEVELOPMENT SERVICE WITH • LATEST NEWS ON ISTAT (“PUSH”) • CLUES TO GET FURTHER DOCUMENTATION (“PULL”) WITH A BOOKLET A 2001 ABSTRACT A POST-IT and A CALENDAR TWO ISSUES OF THE ISTAT HOUSEORGAN “ISTATinform@” A BLACK & WHITE COPY OF THE SLIDES

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