1 / 14

CASE MANAGEMENT TOOL

CASE MANAGEMENT TOOL. Case Management/Knowledge Management refers to a set of software tools for managing and coordinating business processes. CASE MANAGEMENT HAS FOUR COMPONENTS. 1 – Incident Management. 2 – Service Catalog.

cain-saunders
Download Presentation

CASE MANAGEMENT TOOL

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. CASE MANAGEMENT TOOL Case Management/Knowledge Management refers to a set of software tools for managing and coordinating business processes. CASE MANAGEMENT HAS FOUR COMPONENTS 1 – Incident Management 2 – Service Catalog Tracking and workflow for one-time events (e.g. my paycheck was wrong) 3 – Web Portal “Normal” business service requests that need to be tracked, routed, approved, and/or managed (e.g. facilitate coordination for leave request) 4 – Knowledge Management Single-Sign-On web application that provides contextual content based on user role (i.e. employee view differs from manager view) Captures, organizes, distributes and maintains information to provide consistent answers Components are dependent upon tool selection.

  2. What is the Case Management system used for? Case Management/Knowledge Management refers to a software tool for managing and coordinating business processes. • 1 – Request Services • Employees, managers, and campus HR/Payroll professionals are able to access the portal to initiate cases • 2 – Communication/Data Sharing • Handoffs, interactions, workflow, and communications between locations/employees and the UCPath Center • 3 – Find Answers • Provides information in one place that is user friendly, easy to read and consistent

  3. Campus Work

  4. Business Process Mapping *Round II of BPM will be held in the fall after the technology solutions are further defined

  5. DRAFT

  6. DRAFT

  7. DRAFT

  8. Bi-weekly Conversion (target July 1, 2012) • Departmental communications will be published this week • Over 2000 for SOM • Special cutover procedures will be outlined • Bi-weekly Conversion • Active negotiations with CUE and UPTE for concurrence on bi-weekly transition (approximately 2,500 UCLA employees). Any parameter changes will be communicated • Biweekly transition assistance program – 257 loan requests so far (approx. $252K) • Vacation Payout Requests- managed via Departments – Approximately 108 vacation requests • Online calculator ready

  9. David Geffen School of Medicine conversion to HBS • All DGSOM and SNPI staff will be switching to HBS Time & Attendance System • Approximately 6000 staff • Separate instance • Effective September 1, 2012

More Related