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DIAGNOSTIC WIZARD

DIAGNOSTIC WIZARD. Questionnaire for PTCL. Is “Internet” LED ON??. Yes No. LAN or wireless connectivity with BIB OK??. Yes No. Is Default Gateway Pingable ??. Yes No. Please note the response and terminate the call!!. END SHOW.

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DIAGNOSTIC WIZARD

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  1. DIAGNOSTIC WIZARD Questionnaire for PTCL

  2. Is “Internet” LED ON?? • Yes • No

  3. LAN or wireless connectivity with BIB OK?? • Yes • No

  4. Is Default Gateway Pingable?? • Yes • No

  5. Please note the response and terminate the call!! END SHOW

  6. Please reconnect cable and refresh wireless connection…Is Problem Resolved, YES OR NO??

  7. IS DSL LED blinking?? • Yes • No

  8. Is associated phone connection present?? • Yes • No

  9. Is phone working?? • Yes • No

  10. We’ll reset your port and will call you back, in few minutes…Note the response and terminate the call!! END SHOW

  11. We’ll send our Line person to check at your site in few hoursNote the response and terminate the call! END SHOW

  12. Since when the issue appeared? Note the response and terminate the call! END SHOW

  13. DSL line is static/stationary Since when the issue appeared?Note the response and terminate the call! END SHOW

  14. THANK YOU FOR USING PTCL DIAGNOSTIC WIZARD!

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