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NACCHO Performance Improvement Technical Assistance Webinar Series

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NACCHO Performance Improvement Technical Assistance Webinar Series

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  1. <?xml version="1.0"?><AllQuestions /> <?xml version="1.0"?><AllResponses /> <?xml version="1.0"?><Settings><answerBulletFormat>Numeric</answerBulletFormat><answerNowAutoInsert>No</answerNowAutoInsert><answerNowStyle>Explosion</answerNowStyle><answerNowText>Answer Now</answerNowText><chartColors>Use PowerPoint Color Scheme</chartColors><chartType>Horizontal</chartType><correctAnswerIndicator>Checkmark</correctAnswerIndicator><countdownAutoInsert>No</countdownAutoInsert><countdownSeconds>10</countdownSeconds><countdownSound>TicToc.wav</countdownSound><countdownStyle>Box</countdownStyle><gridAutoInsert>No</gridAutoInsert><gridFillStyle>Answered</gridFillStyle><gridFillColor>255,255,0</gridFillColor><gridOpacity>50%</gridOpacity><gridTextStyle>Keypad #</gridTextStyle><inputSource>Response Devices</inputSource><multipleResponseDivisor># of Responses</multipleResponseDivisor><participantsLeaderBoard>5</participantsLeaderBoard><percentageDecimalPlaces>0</percentageDecimalPlaces><responseCounterAutoInsert>No</responseCounterAutoInsert><responseCounterStyle>Oval</responseCounterStyle><responseCounterDisplayValue># of Votes Received</responseCounterDisplayValue><insertObjectUsingColor>Red</insertObjectUsingColor><showResults>Yes</showResults><teamColors>Use PowerPoint Color Scheme</teamColors><teamIdentificationType>None</teamIdentificationType><teamScoringType>Voting pads only</teamScoringType><teamScoringDecimalPlaces>1</teamScoringDecimalPlaces><teamIdentificationItem></teamIdentificationItem><teamsLeaderBoard>5</teamsLeaderBoard><teamName1></teamName1><teamName2></teamName2><teamName3></teamName3><teamName4></teamName4><teamName5></teamName5><teamName6></teamName6><teamName7></teamName7><teamName8></teamName8><teamName9></teamName9><teamName10></teamName10><showControlBar>All Slides</showControlBar><defaultCorrectPointValue>0</defaultCorrectPointValue><defaultIncorrectPointValue>0</defaultIncorrectPointValue><chartColor1>187,224,227</chartColor1><chartColor2>51,51,153</chartColor2><chartColor3>0,153,153</chartColor3><chartColor4>153,204,0</chartColor4><chartColor5>128,128,128</chartColor5><chartColor6>0,0,0</chartColor6><chartColor7>0,102,204</chartColor7><chartColor8>204,204,255</chartColor8><chartColor9>255,0,0</chartColor9><chartColor10>255,255,0</chartColor10><teamColor1>187,224,227</teamColor1><teamColor2>51,51,153</teamColor2><teamColor3>0,153,153</teamColor3><teamColor4>153,204,0</teamColor4><teamColor5>128,128,128</teamColor5><teamColor6>0,0,0</teamColor6><teamColor7>0,102,204</teamColor7><teamColor8>204,204,255</teamColor8><teamColor9>255,0,0</teamColor9><teamColor10>255,255,0</teamColor10><displayAnswerImagesDuringVote>Yes</displayAnswerImagesDuringVote><displayAnswerImagesWithResponses>Yes</displayAnswerImagesWithResponses><displayAnswerTextDuringVote>Yes</displayAnswerTextDuringVote><displayAnswerTextWithResponses>Yes</displayAnswerTextWithResponses><questionSlideID></questionSlideID><controlBarState>Expanded</controlBarState><isGridColorKnownColor>True</isGridColorKnownColor><gridColorName>Yellow</gridColorName></Settings> <?xml version="1.0"?><AllAnswers /> NACCHO Performance Improvement Technical Assistance Webinar Series April 12, 2012 2:00 – 3:00 PM ET

  2. To ask a question, un-mute your phone… • The phone lines have been muted. • If you have a question and would like to un-mute your phone, please press STAR (*) 7. • After asking your question, press STAR (*) 6 to mute through the ReadyTalk system.

  3. Open Q & A • You may pose a question by asking it during the • Q & A portion of the webinar today or by using the chat function in ReadyTalk, located in the lower left-hand corner of your screen.

  4. Today’s Topic: Introduction to Building a Performance Management System • Presenters Cindan GizziDeputy Director Tacoma-Pierce County Health DepartmentCgizzi@tpchd.org(253) 798-7695 Pooja Verma Program Analyst, Accreditation & Quality Improvement NACCHO pverma@naccho.org (202) 507-4206

  5. Performance Management System • Source: Turning Point Performance Management Collaborative, 2003.

  6. PHAB Standard 9.1

  7. Questions • What is the first step a health department should take when establishing a performance management system and moving from theory to action?

  8. Questions • PHAB requires goals and objectives with time framed targets from both the agency strategic plan and performance management system. How does an agency strategic plan relate to the performance management system?

  9. Performance Management System Source: Turning Point Performance Management Collaborative, 2003.

  10. Questions • Could you explain the link between performance management and quality improvement? How should the QI plan link to the performance management system?

  11. Questions • It seems overwhelming to collect data and measure performance on all of the activities in an agency. What are some considerations for selecting and developing performance measures? • Do you recommend the use of a particular framework for performance measurement such as Baldrige or Balanced Score Card?

  12. Questions • How do you turn data and information into useful knowledge that will drive improvement and ultimately result in greater efficiency and effectiveness?

  13. Using Performance Measures

  14. Three Examples of Using Performance Measure Data • Improve performance: food safety measures • Identify QI projects: solid waste complaints • Use as springboard for more extensive program evaluation: obesity preventionschool mini-grants

  15. Questions • Do you recommend purchasing a performance management software to track and analyze performance data?

  16. Questions • PHAB Measure 9.1.4 A requires a systematic process for assessing customer service as a part of the PM system. Could you provide advice or resources on how to implement a customer satisfaction survey system?

  17. Questions • What are the respective roles of leadership, management, and frontline staff in implementing a performance management system?

  18. Additional Questions • OPEN Q&A

  19. Lessons Learned from Tacoma-Pierce • It’s critical to make data/reporting meaningful to staff. • More is not better. • Staff need lots of practice/training to develop good performance measures.

  20. Resources • Performance Management Self-Assessment Tool: http://www.collaborativeleadership.org/pages/pdfs/CL_self-assessments_lores.pdf • Turning Point Resources: http://www.turningpointprogram.org/Pages/perfmgt.html • PHF’s Performance Management & QI Website: http://www.phf.org/focusareas/PMQI/Pages/default.aspx • Public Health Performance Management Centers for Excellence: http://www.doh.wa.gov/PHIP/perfmgtcenters/index.htm • Developing, Monitoring, and Using Performance Measures: http://www.doh.wa.gov/PHIP/perfmgtcenters/modules/Year2/11-09-11_PerfMeas_public_main.htm

  21. Next Webinar • Save the date for Thursday, May 10, 2012 at 2:00PM ET for the next call in the Performance Improvement Technical Assistance Webinar Series. • Visit www.naccho.org/piteleconference for more information.

  22. Contact Us • performance@naccho.org

  23. Evaluation • Please take a moment to complete a short evaluation of today’s webinar to help us improve future webinars: • http://www.zoomerang.com/Survey/WEB22FCNFN8JZB

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