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L i A. 2 0 16. PASS IT ON A G I L E W O R K I N G. A new way of working, creating ambition, raising the bar. Who we are. Saffron Lane Area 7 HVs Caseload of 1140 Children. Who we are. High Secure Portacabin Next Door to Saffron Sure Start Difficult patch.
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LiA 2016 PASS IT ON AGILE WORKING A new way of working, creating ambition, raising the bar
Who we are • Saffron Lane Area • 7 HVs • Caseload of 1140 Children
Who we are • High Secure Portacabin • Next Door to Saffron Sure Start • Difficult patch
What were we after as a team? • Wanted help to transform way we work • Support in changing way we work • Wanted to share barriers and issues and see if technology could resolve • There was a deal to be had here, we needed to be trusted to work in a different way bringing:- • Benefits to the Wellbeing of the Team. • Benefits to the Service Users • Benefits to the Trust • Let’s see what happened!
Supporting Technology – All staff given Smartphone and VPN. HIS-VPN-2
Supporting Apps – not needing to be in office to answer phone.
System Change – Other Third party Apps • Baby Check • Infant Sleep • Hollie Guard • Meals on Heels • Baby Buddie
How things have changed – Team Impact • More in touch/responsive - emails on the go. • WhatsApp - mutual support whilst on the move. Used for short notice re-arrangement issues. • The team now choose to attend their base rather than have to attend their base to work. • Better commute, starting early from home, then going to first visit. • All round feeling of less stressed and more relaxed • Arriving in a better state for work with Service User • Work life blend allowing for some personal time during the day and work time during the early morning and evening.
How things have changed – Team Impact • More on top of job, as all the peripheral activities to do with admin, reading, reviewing are now being done in a timely manner – now have time to do. • Admin duties that were performed locally can now be tasked to BPP to be picked up remotely, having a print and post support service. • The Duty HV take no longer has to be made to stay at the office, they can partake in visits and/or work from home. • Less pressure on office accommodation. • Can work pretty much anywhere now.
How things have changed – Service Users • More responsive HVs, using preferred method of communication which seems to be SMS. • Ability to share on-line resource there and then with Service Users in home. • Letters that used to take two weeks to arrive now take 1-2 days by using BPP Admin and S1 task group. • HVs feeling less rushed allowing for small amounts of extra time to be spent with Service User. • More direct access to HVs via Mobiles. • Service Users don’t leave messages on answerphone, ring mobile.
How things have changed – For LPT • Increase in the number of appointments and length of face to face time. 4 to 5 and 20 mins a day. • Better record keeping and reviewing information. • Perceived improvement in safety. • More empowered and motivated in their work. • More committed and productive workforce. • Carers leave has been deflected by having flexibility. • Access base for a specific purpose or task, equipment. • Sets an repeatable model that could be implemented elsewhere within LPT Community Teams. • Staff are actively looking at other WiFi bases as drop in centres – more in touch or cross agency working.
What to Pass on • Trust the Team • Work out the deal to be had • Listen to the team – they will know what needs to change • Intensive Support for 100 Days • Small steps each week, implement and see what changes next week • Feedback Results to Team each week and adjust if needed. • Let team feel empowered to change things, take things away and tackle issue immediately before next week. • Pull in specialised resource to support and don’t take no for an answer – negotiate and convince. • Dedicated support outside of usual line management • Small budget for Sundry items • Don’t forget to Trust the Team – they will repay you!
