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Mary Potts, RHIA, CPA, CTR, Manager Jennifer Hafterson, CTR, Field Operations Supervisor

Seattle/Puget Sound SEER Registry Just JING It! A Cost Effective Method to Document Procedures and Produce Training Materials. Mary Potts, RHIA, CPA, CTR, Manager Jennifer Hafterson, CTR, Field Operations Supervisor Fred Hutchinson Cancer Research Center June 2010.

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Mary Potts, RHIA, CPA, CTR, Manager Jennifer Hafterson, CTR, Field Operations Supervisor

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  1. Seattle/Puget Sound SEER RegistryJust JING It! A Cost Effective Method to Document Procedures and Produce Training Materials Mary Potts, RHIA, CPA, CTR, Manager Jennifer Hafterson, CTR, Field Operations Supervisor Fred Hutchinson Cancer Research Center June 2010

  2. Registry Documentation Needs • Training Concepts • New Staff • Experienced Staff • Procedural • Casefinding • Abstracting • Case Consolidation

  3. Why Document? • Standardization • Initial Training • Processing • Protection Against Staff Turnover • Process Management

  4. Barriers to Documentation • Cost • Experienced staff required • Time-consuming to produce • Lack of writing skills • We hire CTRs not technical writers • Not used • Too wordy, too long, too boring • Personal walk through of a process almost always occurs anyway

  5. JING Alternative – Screencast • A digital recording of computer screen output, also known as a video screen capture, often containing audio narration. • Just as a screenshot is a picture of a user's screen, a screencast is essentially a movie of the changes over time that a user sees on the monitor. Source: Wikipedia

  6. Why Use a Screencast? • Application-driven procedures • Unread tomes • Need to ask -- learning barrier • Provides orientation, navigation, sequencing of actions • Available 24/7

  7. Getting Started - 1 • Decide on the tool • JING (free) or Camtasia (low cost) from Techsmith, or another tool? • Decide on the JING team • One geeky subject matter expert (SME), but doesn’t require full geek status • Subject matter experts in the topics

  8. Getting Started - 2 • Develop an outline • Functions as a table of contents • Organize screencasts in 1 to 5 minute sections • Minimize screencasts longer than 5 minutes

  9. Getting Started - 3 • Make PowerPoint slides to convey overviews and major concepts • Plan the live demonstrations of the various procedures

  10. Getting Started - 4 • Start Jinging • Aim for usability, not perfection • Accept a few ums and ahs • Limit rerecording until content changes or the application changes • Use a lapel or standalone microphone, not a combination headphone/mike

  11. Our Project – By the Numbers • 1 shared PC with Camtasia Studio • 4 staff members = JING Team • 231 screencasts • 320 hours total to complete • 2 new staff and 20 old staff using the screencasts

  12. Extending the Use of JINGS • Eliminate barriers to self instruction • Promote independent learning style • Create JING twin • Delegate responsibilities • Take credit for the work done by your JING twin (After all, you deserve it!)

  13. Any Questions for Seattle

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