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Management Accounting Information for Activity and Process Decisions

Management Accounting Information for Activity and Process Decisions. Chapter 5. Evaluation of Financial Implications. Managers must evaluate the financial implications of decisions that require trade-offs between the costs and the benefits of different alternatives

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Management Accounting Information for Activity and Process Decisions

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  1. Management Accounting Information for Activity and Process Decisions Chapter 5  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  2. Evaluation of Financial Implications • Managers must evaluate the financial implications of decisions that require trade-offs between the costs and the benefits of different alternatives • Financial implications are important when considering decisions such as whether to: • Redesign an entire production process or replace existing machines • Purchase services such as custodial help or to simply hire in-house custodians • Financial information about the different types of costs form the basis of decisions about the organization’s activities and processes  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  3. Relevant Costs and Revenues • Whether particular costs and revenues are relevant for decision making depends on the decision context and the alternatives available • When choosing among different alternatives, managers should concentrate only on the costs and revenues that differ across the decision alternatives • These are the relevant cost/revenues • Opportunity costs by definition are relevant costs for any decision • The costs that remain the same regardless of the alternative chosen are not relevant for the decision  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  4. Sunk Costs are Not Relevant • Sunk costs often cause confusion for decision makers • Costs of resources that already have been committed and no current action or decision can change • Not relevant to the evaluation of alternatives because they cannot be influenced by any alternative the manager chooses  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  5. Replacement Of A Machine (1 of 2) • A Company purchased a new drilling machine for $180,000 on September 1, 2003 • They paid $30,000 in cash and financed the remaining $150,000 with a bank loan • The loan requires a monthly payment of $5,200 for the next 36 months • On September 27, 2003, a sales representative from another supplier of drilling machines approached the company with a newly designed machine that had only recently been introduced to the market and offered special financing arrangements • The new supplier agreed to pay $50,000 for the old machine, which would serve as the down payment required for the new machine • In addition, the new supplier would require monthly payments of $6,000 for the next 35 months  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  6. Replacement Of A Machine (2 of 2) • The new design relied on innovative computer chips, which would reduce the labor required to operate the machine • The company estimated that direct labor costs would decrease by $4,400 per month on the average if it purchased the new machine • In addition it had fewer moving parts than the current machine • The new machine would decrease maintenance costs by $800 per month • The new machine has greater reliability • This would allow the company to reduce materials scrap cost by $1,000 per month • Should the company dispose of the machine it just purchased on September 1 and buy the new machine?  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  7. Analysis Of Relevant Costs (1 of 3) • If the company buys the new machine, it will still be responsible for the monthly payments of $5,200 committed to on September 1 • Therefore, the $30,000 that it paid in cash for the old machine and the $5,200 it is committed to pay each month for the next 36 months are sunk costs • The company already has committed these resources, and regardless if it decides to buy the new machine, it cannot avoid any of these costs • None of these sunk costs are relevant to the decision  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  8. Analysis Of Relevant Costs (2 of 3) • What costs are relevant? • The 35 monthly payments of $6,000 and the down payment of $50,000 are relevant costs, because they depend on the decision • Labor, materials, and machine maintenance costs will be affected if the company acquires the new machine • The relevant expected monthly savings are: • $4,400 in labor costs • $1,000 in materials costs • $ 800 in machine maintenance costs • The revenue of $50,000 expected on the trade-in of the old machine is also relevant, because the old machine will be disposed of only if the company decides to acquire the new machine  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  9. Analysis Of Relevant Costs (3 of 3) • In a comparison of the cost increases/cash outflows to cost savings/cash inflows • The down payment required for the new machine is matched by the expected trade-in value of the old machine • The expected savings in labor, materials, and machine maintenance costs each month ($6,200) are more than the monthly lease payments for the new machine ($6,000) • Thus, it is apparent that the company will be better off trading in the old machine and replacing it with the new machine  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  10. Difficulty of Making Correct Decision • The technically correct decision for the company on a level is to dispose of the machine and replace it • Not all managers would do so: • They are concerned about their reputations within their own organization • Reversing a major decision made only just a month earlier makes the decision look like an error • In many circumstances, by maintaining the original course of action, the manager does not have to reveal that a better decision could have been made  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  11. Responsibility For Decisions (1 of 2) • If the manager does not purchase the new machine, then his or her behavior may be viewed as suboptimal • It ensures lower productivity or performance from the old machine rather than improved performance with the new one • By not making the correct decision now, the manager may incur the effects of a bad decision later • If the manager admits to making an error when purchasing the old machine, that person might garner more respect from colleagues for accepting the responsibility  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  12. Responsibility For Decisions (2 of 2) • Many decision makers have a difficult time distinguishing sunk cost business decisions from sunk cost personal decisions • In contrast to business decisions, the associated costs of previous life decisions can evoke a complex set of personal feelings • Unlike the case in the business decision, we do not end a friendship simply because a new friend materializes • Thus, identifying what is relevant and disentangling personal responses when dealing with business decisions are critical tasks for any business decision maker  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  13. Make-or-Buy Decisions (1 of 3) • As managers attempt to reduce costs and increase the competitiveness of their products, they face decisions about whether their companies should • Manufacture some parts and components for their products in-house • Subcontract with another company to supply these parts and components • Such make-or-buy decisions illustrate how to identify relevant costs and revenues  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  14. Make-or-Buy Decisions (2 of 3) • A company manufactures about 15% of the lamps required for its automobiles in its own plant in Ohio • The company’s president would like to reduce costs and has asked the production manager to evaluate the possibility of outsourcing all the lamps • The production manager obtains firm quotes from several suppliers for the four types of lamps the company manufactures in-house: • Standard rear lamps • Standard front lamps • Multicolored rear lamps • Curved side and rear lamps  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  15. Make-or-Buy Decisions (3 of 3)  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  16. Avoidable Costs (1 of 3) • Avoidable costs are those eliminated when a part, product, product line, or business segment is discontinued • If the production manager decides to outsource a product, the company may avoid certain production costs (using the std. rear lamp as an example): • $1,296,000 of direct material costs ($36 x 36,000) • $792,000 of direct labor costs ($22 x 36,000) • $504,000 of unit-related support costs ($14 x 36,000) • Contraction or redeployment of resources may allow the company to save: • $360,000 ($10 x 36,000) of batch-related support costs • $216,000 ($6 x 36,000) of product-sustaining support costs  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  17. Avoidable Costs (2 of 3) • To decide whether facility-sustaining support costs are avoidable requires further consideration • The company cannot dispose of part of the facility used to support the production of the standard rear lamp without disposing of the entire machine or building • Most facility-sustaining support costs represent the prorated costs of indivisible common facilities • Building space • Machines  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  18. Avoidable Costs (3 of 3) • It could be possible to find an alternative use for the part of the facility made available by not producing a product • The manager considered the possibility of shifting the remaining production lines to another facility • The company could save the facility-sustaining costs for the rental facility by terminating its lease there • Such indirect savings in facility-sustaining costs for the organization are relevant for the decision to outsource production, because they can arise only if the lamp is outsourced • The manager determined that it would be technically infeasible to transfer the manufacture of the other product lines to another plant  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  19. Summary of Financial Analysis • To summarize the analysis so far, if the standard rear lamp is outsourced, the company may avoid $3,168,000 of manufacturing costs • Assuming batch-related and product sustaining support costs may be avoided • The company would spend $2,952,000 to purchase the parts from the low-bid supplier • The company could save $216,000 by outsourcing  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  20. Qualitative Factors • For most decisions such as this, several additional factors, which are more qualitative in nature, need to be considered: • Permanence of the lower price • Reliability of the supplier: • In meeting the required quality standards • In making deliveries on time • Many companies have adopted the practice of certifying a small set of suppliers who are dependable and consistent in supplying high-quality items as needed • They provide their certified suppliers with incentives, such as quick payments and guaranteed total purchase volumes  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  21. Facility Layout Systems (1 of 2) • In addition to understanding the relevant costs for many decisions that change the nature of activities and processes, managers must consider the entire operations process within a facility • There are three general types of facility designs: • Process layouts • Product layouts • Cellular manufacturing • Regardless of the type of facility design, a central goal of the design process is to streamline operations and thus increase the operating income of the system  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  22. Facility Layout Systems (2 of 2) • One method that can guide this process for all three designs is the theory of constraints (TOC) • TOC maintains that operating income can be increased by carefully managing the bottlenecks in a process • A bottleneck is any condition that impedes or constrains the efficient flow of a process • A bottleneck can be identified by determining points at which excessive amounts of work-in-process inventories are accumulating • The buildup of inventories also slows the cycle time of production  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  23. Theory of Constraints (1 of 2) • The theory of constraints relies on the use of three measures • Throughput contribution • Investments • Operating costs • Throughput contribution is the difference between revenues and direct materials for the quantity of product sold • Investments equal the materials costs contained in raw materials, work-in-process, and finished goods inventories • Operating costs are all other costs, except for direct materials costs, that are needed to obtain throughput contribution  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  24. Theory of Constraints (2 of 2) • TOC emphasizes the short-run optimization of throughput contribution • Proponents of TOC view operating costs as difficult to alter in the short run • Accordingly, ABC-type analyses of activities and cost drivers are not conducted • This limits the usefulness of the theory for the longer run • In theory, however, there is no reason why TOC and ABC cannot be used together  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  25. Process Layouts • In a process layout, all similar equipment or functions are grouped together • Process layouts exist in organizations in which production of unique products is done in small batches • The product follows a serpentine path, usually in batches, through the factories and offices that create it • Process layouts are also characterized by high inventory levels • It is necessary to store work-in-process in each area while it awaits the next operation • Products might travel for several miles within a factory during the production process  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  26. Process Layout in a Bank (1 of 2) As an example, the process associated with a bank loan application may occur as follows: • The customer goes to the bank (a moving activity) • The bank takes the loan application from the customer (processing activity) • Loan applications are accumulated (storage activity) … • and passed to a loan officer (moving activity) … • for approval (both processing and inspection activity) • Loans that violate standard loan guidelines are • accumulated (storage activity) then … • passed (moving activity) to a regional supervisor … • for approval (processing activity)  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  27. Process Layout in a Bank (2 of 2) • The customer is contacted when a decision has been made (processing activity) • If the loan is approved, then the loan proceeds are deposited in the customer’s account (processing activity) • In most banks, work-in-process stockpiles at each of the processing points or stations • Loan applications may be piled on desk of: • The bank teller • The loan officer • The regional supervisor  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  28. WIP Accumulation (1 of 3) • Work-in-process inventory accumulates at processing stations in a conventional organization for three reasons • Handling work in batches • At each processing station all items in the batch must wait while the designated employees process the entire batch before moving that batch to the next station • Organizations use batches, on the other hand, to reduce setting up, moving, and handling costs  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  29. WIP Accumulation (2 of 3) • If the rate at which each processing area handles work is unbalanced, work piles up at the slowest processing station • Occurs when one area is slower or has stopped working due to problems with equipment, materials, or people • Scheduling delays result • Inventory levels increase  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  30. WIP Accumulation (3 of 3) • If processing area managers are evaluated on their ability to meet production quotas • Many managers deliberately maintain large stocks of incoming work-in-process so that they can continue to work even if the processing area that feeds them is shut down • To avoid idling the next processing station and suffering the resulting recriminations, managers may store finished work they can forward to supply stations further down the line when their stations are shut down due to problems  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  31. Product Layouts • In a product layout, equipment is organized to accommodate the production of a specific product • Automobile assembly line • Packaging line for cereal or milk • Product layouts exist primarily in companies with high-volume production • The product moves along an assembly line beside which the parts to be added to it have been stored • Placement of equipment or processing units is made to reduce the distance that products must travel • Arrangements for delivery of raw materials and purchased parts directly to the production line can often be made  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  32. Product Layout in a Cafeteria (1 of 2) Consider the work-in-process in a cafeteria setting: • People pass by containers of food and take what they want • Employees organize the food preparation activities so that the containers are refilled just as they are being emptied • The batch-related setup costs otherwise (one serving at a time) would be prohibitively expensive  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  33. Product Layout in a Cafeteria (2 of 2) • Reducing setup costs allows for the reduction of batch sizes along the line • This reduces the level of inventory (and costs) in the system • It also improves quality while increasing customer satisfaction • The ultimate goal is to reduce setup costs to zero and to reduce processing time to as close to zero as possible, so that the system can produce and deliver individual products just as they are needed  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  34. Cellular Manufacturing (1 of 2) • Cellular manufacturing, refers to the organization of a plant into a number of cells • Within each cell all machines required to manufacture a group of similar products are arranged in close proximity to each other • The machines in a cellular manufacturing layout are usually flexible and can be adjusted easily or even automatically to make different products  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  35. Cellular Manufacturing (2 of 2) • The shape of a cell is often a U shape, which allows workers convenient access to required parts • Often when cellular manufacturing is introduced, the number of employees needed to produce a product can be reduced due to the new work design • The U shape also provides better visual control of the work flow because employees can observe more directly what their coworkers are doing  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  36. Problems with Batch Production (1 of 2) • It creates inventory costs • It also creates delays associated with storing and moving inventory • These delays increase cycle times, thereby reducing service to customers • Delays may even happen before manufacturing begins:  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  37. Problems with Batch Production (2 of 2) • A manufacturer may require that a product be manufactured in some minimum batch size. If a customer order is less than the minimum batch size and if the order cannot be filled from existing finished goods inventory, then the customer must wait until enough orders have accumulated to meet the minimum batch size requirement • A loan application (that may take a loan officer only five minutes to read and approve) may have to wait for hours or days before it reaches the loan officer, because having a clerk deliver each new loan application when it arrives is too expensive  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  38. Inventory-Related Costs (1 of 2) • Demands for inventory lead to huge costs in organizations, including the cost of: • Moving • Handling • Storing • Obsolescence or damage • Many organizations have found that factory layouts and inefficiencies that create the need to hold work-in-process inventory hide other problems leading to excessive costs of rework  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  39. Inventory-Related Costs (2 of 2) • In batch operations, workers near the end of a process (downstream) often find batch-size problems resulting from the way workers have done their jobs earlier in the process (upstream) • When work is performed continuously on one component at a time, however, workers downstream can identify an upstream problem in that component almost immediately and correct it before it leads to production of more defective components  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  40. Cost of Nonconformanceand Quality Issues • Cost reduction has become a significant factor in the management of most organizations • Reducing costs involves much more than simply finding ways to cut product design costs • For example, by using less expensive materials • The premise underlying cost reduction efforts today is to decrease costs while maintaining or improving product quality in order to be competitive • If the quality of products and services does not conform to quality standards, then the organization incurs a cost known as the cost of nonconformance (CONC) to quality standards  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  41. Quality • Quality usually may be viewed as hinging on two major factors: • Satisfying customer expectations regarding the attributes and performance of the product • E.g., its functionality and features • Ensuring that the technical aspects of the product’s design and performance conform to the manufacturer’s standards • Whether it performs to the expected standard  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  42. Quality Standards • Global competition has led to the development of international quality standards • Company certification under these standards indicates to customers that management has committed their company to follow procedures and processes that will ensure the production of the highest-quality goods and services • ISO9000:2000 Series of Standards, developed in Europe, is one widely-recognized quality standard certification  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  43. ISO9000 (1 of 6) • In 1987, the International Organization for Standardization (ISO), headquartered in Geneva, Switzerland, developed the first ISO9000 Series of Standards • These standards were revised in 1994 and again in 2000 • The goal of the member nations is to develop globally recognized independent (third party) quality system verification • Today, over 400,000 organizations have been certified worldwide • Many types of organizations are interested in becoming IOS9000 registered in order to: • Comply with external regulatory agencies, • Meet or exceed customer requirements, or • Implement a quality improvement program to remain competitive  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  44. ISO9000 (2 of 6) • ISO 9000 contains more than 20 standards and documents • Because of the increase in the number of standards, ISO 9000:2000 was developed • ISO 9000:2000 consists of four primary standards and a greatly reduced number of supporting documents (guidance standards, brochures, technical reports, technical specifications) • The major points in previous versions of the standards were integrated into the four primary standards  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  45. ISO9000 (3 of 6) • The four primary standards are: • ISO 9000: Quality management systems – Fundamentals and vocabulary • ISO 9001: Quality management systems – Requirements • ISO 9004: Quality management systems – Guidance for performance improvement • ISO 19011: Guidelines on quality and/or environmental management systems auditing (To be published)  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  46. ISO9000 (4 of 6) • The most significant changes in the revised ISO 9000 standards are: • Increased focus on top management commitment • Emphasis on a process approach within the organization • Continual improvement • Increased focus on enhancing satisfaction for customers and other interested parties  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  47. ISO9000 (5 of 6) • The overall revisions to ISO 9001 and 9004 are based on eight quality management principles from best management practices: • Customer focus • Leadership • Involvement of people • Process approach • System approach to management • Continual improvement • Factual approach to decision making • Mutually beneficial supplier relationships  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  48. Manufacturing Forestry Electronics Computing Legal services Financial services Accounting Trucking Banking Retailing Drilling Recycling Aerospace Construction Pharmaceuticals Sanitation Software development Consumer products Transportation Design Tourism Communications Biotechnology Engineering Farming Entertainment Consulting Insurance and others ISO9000 (6 of 6) The ISO 9000:2000 Standards apply to all kinds of organizations in all kinds of areas: • Oil and gas • Petrochemicals • Publishing • Shipping • Telecommunications • Health care • Hospitality • Utilities • Aviation • Food processing • Agriculture • Government • Education • Recreation • More information can be obtained from the International Organization for Standardization (www.iso.org)  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  49. Costs Of Quality Control • Companies have discovered that they can spend as much as 20% to 30% of total manufacturing costs on quality-related processes • The best-known framework for understanding quality costs classifies them into four categories: • Prevention costs • Appraisal costs • Internal failure costs • External failure costs • Experience shows that it is much less expensive to prevent defects than to detect and repair them after they have occurred  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

  50. Prevention Costs • Prevention costs are incurred to ensure that companies produce products according to quality standards: • Quality engineering • Training employees in methods designed to maintain quality • Statistical process control • Training and certifying suppliers so that they can deliver defect-free parts and materials and better, more robust, product designs  2003 Prentice Hall Business Publishing, PowerPoint supplement to Management Accounting, 4rd ed., Atkinson, Kaplan, and Young, prepared by Terry M. Lease, Ph.D., CPA, Sonoma State University

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