HLS Microsoft Teams Technical Specialists Series: AMA (Ask Me Anything)

1. HLS Microsoft TeamsTechnical Specialists Series:AMA (Ask Me Anything) Monday 9/23: Microsoft Teams and Network Considerations ​​Monday 10/21: Non-native Teams Room Systems and Microsoft Teams Meetings​​Friday 10/25: Microsoft Teams and End User Preparedness​ Teams Technical Specialists: Pete Anello, Mike Gannotti, Sam Brown Customer Success Manager: Allison Rotteveel

2. Logitech MeetUp • All-in-One Huddle Room solution • RightSight auto-framing of participants • 120° field of view and integrated audio • Minimal cabling and clutter on table • Ultra 4K Image Sensor with 5x zoom • Beam-forming microphones for great audio • Optional VESA Mount, Expansion Microphone, and soft remote available

3. Consistent Microsoft Teams and Skype for Business Experience for All Meeting Spaces

4. Before We Start…. Housekeeping • We encourage our attendees to ask questions. So ask! • All questions are moderated. They will not show to the general audience unless the moderator shares/publishes the question out to the Q&A panel for everyone to see. • We love to know who you are and where you are viewing from! Send a shout out in the Q&A panel at any time with your first name and where (state/country) you are viewing from. • At the conclusion of this session the webcast recording will be posted to the Microsoft Healthcare and Life Sciences Blog at https://aka.ms/HLSBlog along with any resources mentioned during the webcast. • Now, how to engage the Q&A panel…..

7. Microsoft Teams and End User PreparednessAgenda Why Teams adoption and change management? Champions network Training Resistance management Rewards and recognition Adoption plan and success metrics Communications/Awareness Resources to learn more

8. Customize Microsoft Teams and Extend to Your Users Departmentaltools Employeeresources Personalize yourexperience Support& info Make your apps work for you Microsoft Teams Create simplicity the modern workplace your people deserve

9. Adoption and Change Management is key Microsoft 365 solutions enable your customers to achieve business outcomes – cost savings, time savings, simplifying and automating processes. However, these outcomes can only be achieved if end users adopt and use the new technology and use it as intended.

10. Learning from co-workers is among the most effective and used methods in learning a new technology Why champions matter Champions help: Generate enthusiasm around the adoption of new collaborative ways of working. 1 Build an influence circle within their teams. 2 Achieve new working methods. 3 Identify possible challenges and solutions. 4 Provide feedback to the project team and sponsors. 5

11. Key rolesfor successful adoption 1 Executive IT and business sponsors 2 Project team 3 Early adopters 4 Champions

12. Target Specific Audiences and Align Training throughout the process • Managers • Early Adopters • Change Champions • Executive Sponsors • Administration course for IT resources • Formal accreditation • Auditorium Training • Online/On-Demand Training • Brown Bag sessions • Lunch & Learn • Tips and Tricks Ongoing Engagement Core Team IT Preparation Business Groups

13. We will build capability through varying methods Crawl Walk Run Onsite Training Virtual Training Self-Help Resources Live Support Champions Network DAY 1 DAY 2 DAY 3

14. Resistance is normal and the following should be anticipated: Lack of Time Insecure platform Yet another tool Enough support Sufficient training Lack of management reinforcement Open collaboration 100% ready Change is not desirable

15. Resistance Management Techniques • Empathy – Listen and understand objections • Focus on the ‘what’, let go of the ‘how’ • Remove barriers • Provide simple, clear choices and consequences • Create hope and find motivators • Show benefits in a real and tangible way • Make a personal appeal • Convert the strongest dissenters

16. Best practices for rewards & recognition Motivate and reward a high-performance culture 1 Promote a close link between performance, reward, and recognition 2 Provide timely recognition 3 Provide rewards that are valued and meaningful 4 Be fair, apply standards consistently and be transparent 5 Be simple to understand and apply 6

17. Sample rewards and recognition model 1 2 3

18. What makes a good adoption plan? • Clear definition of success • Base plans on real scenarios • Interlock with any parallel project plans • Track the success criteria • Incorporate satisfaction surveys • Reinforce plans over time • Continue best practices conversations, share success stories, reinforce skills development, host periodic challenges

19. Communications Deploy a variety of tactics  Focus on the “What’s in it for me?” Tailor plan to company and culture Send out communications Engagement events Engage Executive Sponsors to kick-off launch Staff events with IT and Champions Distribute banners and leaflets  Place demo booths in cafeteria/foyer Host online events for remote offices Best practices to generate awareness and spark excitement

20. Best practices for your communication strategy • Ensure staff are considered when putting together the messaging to help them identify, “What’s in it for me?” • Pick a mix of activities including email, posters and physical events, and plot them along the project timeline. • Schedule events where people can experience the products and ask questions. • Ensureactivities are tailored for driving awareness to company and culture. • When a leadersends out a communication announcing Microsoft Teams, hosting a launch event, or shares the benefits during an all-hands meeting, it goes a long way in validating its importance and getting everyone on board with using the new technology.

21. Resources to learn more Success with Teams: aka.ms/SuccessWithTeams Your hub for all things Teams including vision, practical onboarding guidance, success stories, help and support. FastTrack: FastTrack.microsoft.com Assistance for customers to realize their vision with Microsoft cloud services. Office Blog: aka.ms/OfficeBlog and aka.ms/TeamsOfficeBlog Office Roadmap: aka.ms/OfficeRoadmap Known Issues List: aka.ms/TeamsKnownIssues

22. Thank you.