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What is Operations Management?

What is Operations Management?. REMEMBER: Management is planning staffing organizing controlling leading. Production or Operations is the creation of goods and services.

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What is Operations Management?

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  1. What is Operations Management? REMEMBER: Management is planning staffing organizing controlling leading • Production or Operations is the creation of goods and services. • Operations Management (OM) - is the set of activities that creates goods and services by transforming inputs into outputs

  2. What is OM? Operations Management is concerned with how organizations develop, design, produce, and deliver goods and/or services that satisfy and preferably exceed customer requirements and expectations.

  3. Operations Teller Scheduling Check Clearing Collection Transaction processing Facilities design/layout Vault operations Maintenance Security Finance Investments Security Real estate Marketing Loans Commercial Industrial Financial Personal Mortgage Accounting Auditing Trust Department Commercial Bank

  4. Operations Ground support equipment Maintenance Ground Operations Facility maintenance Catering Flight Operations Crew scheduling Flying Communications Dispatching Management science Finance/ accounting Accounting Payables Receivables General Ledger Finance Cash control International exchange Marketing Traffic administration ReservationsSchedulesTariffs (pricing) Sales Advertising Airline

  5. Operations FacilitiesConstruction; maintenance Production and inventory controlScheduling; materials control Quality assurance and control Supply-chain management ManufacturingTooling; fabrication; assembly Design Product development and design Detailed product specifications Industrial engineering Efficient use of machines, space, and personnel Process analysis Development and installation of production tools and equipment Marketing Sales promotion Advertising Sales Market research Finance/ accounting Disbursements/ credits Receivables Payables General ledger Funds Management Money market International exchange Capital requirements Stock issue Bond issue and recall Manufacturing

  6. Operations: Car sharing company

  7. Buzz group: Zipcar You are creating a company similar to Zipcar here at NAU • What are the operations decisions and issues that you should consider? • What will you call your company?

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