Citizens’ Satisfaction

1. Mho strategy map Reducing Poverty through effective Local Health Services Citizens’ Satisfaction To attain high level of patient satisfaction To attain zero maternal & infant mortality To attain zero malnutrition To decrease teen pregnancy cases To reduce cases of vector borne and other infectious diseases To reduce morbidity rate caused by healthy lifestyle diseases MHO’s Best To competently operate the basic laboratory services To be Number 1 in Botika sa Barangay To be the Best in Local Health Governance To be Number 1 in Nutrition Program To establish an effective municipal wide healthy lifestyle program To implement the Citizens’ Charter To train the Best Health Volunteers To be the Best THQ To be Number 1 in Sandugo Financial Strength To enhance revenue generation To increase cost efficiency & effectiveness To partner with other health service providers To sustain Philhealth insurance accreditation & increase availment Health Personnel Expertise To regularly enrich the knowledge & skills of staffs To access with updated health profile & medical information To promote a culture of passionate service & Excellent performance To manage staff satisfaction

2. Mto strategy map Reducing Poverty by Increasing LGU Resources To improve taxpayer’s trust & confidence in LGU Opol Taxpayer Satisfaction & LGU Interest To increase taxpayer satisfaction in collection efficiency To hit 100% Annual Collection Target MTO’s Expertise To enforce Local Revenue Generation Ordinances To implement the Citizens’ Charter To establish BTIS & RPTIS To conduct annual business tax mapping To effectively link with other stakeholders To achieve collector’s quarterly collection target To increase cost efficiency & effectiveness Financial Capacity To upgrade the skills & knowledge of the staff To be equipped with Local Tax Ordinances, Taxpayers’ Database System & LGU Performance & Development To ensure accountability at all levels To manage staff satisfaction Staff Competencies

3. Mswd strategy map Poverty Reduction Through Effective Delivery of Basic Social Services Client Satisfaction To achieve high level of client satisfaction To increase income of targeted marginalized groups To decrease violence against women & children MSWD’s Specialties To be Number 1 as Child Friendly Municipality To manage livelihood projects with profitability To be the model for non-handicapping environment To organize & cooperativize marginalized group To recruit & train volunteers for social work To effectively manage evacuation center & relief good operations To Implement the Citizens’ Charter Financial Capacity To improve cost efficiency & effectiveness To establish strong partnership with funding/support groups Staff Resources To effectively train & motivate the staff To easily access with the MBN & CBMS and the office Manual of Operation To enhance teamwork & commitment to excellent service To manage staff satisfaction

4. Lcr strategy map Poverty Reduction through Quality Civil Registry Services Client Satisfaction To increase level of satisfaction of client in securing civil registry records To increase beneficiaries’ level of satisfaction in availing Serbeyo sa Barangay To reduce cases of unsolemnized cohabitations LCR’s Strengths To implement the Citizens’ Charter To operationalize CRIS To conduct SerbesyosaBarangay Weekly To initiate Quarterly Kasalan at low cost To support the Barangay for the establishment of BRIS To attain 100% Civil Registration To be recognized as the Best Civil Registry Office To increase cost efficiency & effectiveness To review the fees & charges for civil registry records To effectively link with the public & private sectors Financial Capacities To enrich the staffs’ skills & compentencies To competently access civil registry records To ensure data accuracy in civil registration To manage staff satisfaction Staff Resources

5. manro strategy map Reducing Poverty Incidence through High Agri Production & Income Fishermen & Farmers’ Satisfaction To increaseproduction To increase income To establish Bagsakan Centers To manage livelihood projects with profitability To develop more cooperatives To excel & expand G4 To be Number 1 in Hybrid Rice & Corn Production MANRO’s Expertise To promote in land fish culture & production To expand Marine Sanctuary To implement citizens’ charter To increase backyard livestock production To increase production of other HVCC To effectively tap funding support To enhance cost sharing scheme with beneficiaries To improve cost efficiency & effectiveness Financial Resources Agri Technicians Capacities & Culture To excel in the transfer of skills, knowledge & technology to farmers and fishermen To have easy access to relevant agri technology & database system To strengthen technical teamwork and performance oriented attitude To manage staff satisfaction

6. Reducing Poverty Through Quality Infra Projects MEO Strategy Map To be a Non-Handicapping Environment To increase level of citizens satisfaction To provide economic opportunities Citizens Satisfaction MEO’s Capacities To be Number 1 in Accessibility Law Implementation To fully implement National Building Code To assist barangay councils in infra project implementation To maintain public buildings & utilities To plan & implement infra projects To implement the Citizens’ Charter To seek support from from institutions & agencies To fully implement the prescribed rates for permits & clearances To increase cost efficiency in project implementation Financial Strength To enhance teamwork and Commitment to work To be knowledgeable about National Building Code, Local Ordinances & Accessibility Law Staff Competencies To train and develop Technical staff & laborers. To manage staff satisfaction

7. Assessor Strategy Map Reducing Poverty Through Effective Appraisal & Assessment of Real Properties Client & LGU Satisfaction To increase taxpayer, investor & client Satisfaction To make effective appraisal & Assessment of real properties Office Competitiveness To regularly conduct appraisal & assessment of real properties To maintain RPTIS To implement Citizen Charter To coordinate with local board of assessment appeals Resource Competitiveness To link with other possible funding & support agencies To increase cost efficiency To review fee rates of RPT documents Staff Competitiveness To enhance teamwork and commitment to service & excellence To manage staff satisfaction To train & develop staff’s technical knowledge & skills To have access to assessment records

8. MPDO Strategy Map Reducing Poverty Through Quality Development Plan & Investment Promotion Investor, Client & Planners’ Satisfaction To make investors invest in Opol To increase client satisfaction in securing clearances To make the MDC effective & empowered To operationalize GIS & LGU Website To establish Performance Indicators System To produce CLUP & CDP To plan for the financial health of the LGU MPDO’s Expertise To promote economic investment To assist the Barangay Development Councils To implement Citizens’ Charter To act as TWG of MDC Resource Expertise To increase cost efficiency To tap funding institutions To strengthen the office revenue generation To develop the technical knowledge & skills of the staff To have access to all databanking system in the LGU To develop teamwork & excellence To manage staff satisfaction Staff Expertise