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Why Insurance Agencies Should Use CallFire’s IVR

Learn the top benefits for your insurance agency when you CallFire IVR.

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Why Insurance Agencies Should Use CallFire’s IVR

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  1. Why Insurance Agencies Should Use CallFire’s IVR

  2. Growing agencies need automation • Successful agencies and companies will expand beyond receptionists’ and agents’ ability to handle phone business. • Automated IVR works as a type of virtual receptionist, funneling incoming phone traffic to appropriate departments.

  3. Consumers prefer simple automation • Consumers are shown to prefer simple automated menus when it comes to everyday activities such as checking bank account balances and refilling prescriptions. • The key word is “simple,” which is the point of failure of many IVR solutions.

  4. Not all IVR is created equal • Many “one-size-fits-all” IVR solutions are bulky, outdated, and detrimental. • Consumers quickly grow weary of disinterested robot voices and unnecessarily complex menus. • Frustrated clients lead to lower rates of retention overall.

  5. You’re in control • Creating custom IVR solutions with CallFire is easy thanks to the user friendly interface. • Simple drag and drop design tools allow you to create phone trees to your exact specifications to meet the needs of your agency.

  6. IVR solutions unique to your agency • If your agency primarily deals with a specific type of claim, CallFire IVR allows you to create phone tree menus to cater to these clients. • For example, agencies specializing in workman’s compensation may place this menu option first on their inbound call menu.

  7. Clients hear your voice • The best part about CallFire IVR is that it allows you to record your own voice for menus, ensuring a personal touch even for automated interactions. • No need to subject clients and other incoming calls to slow, impersonal robo-voices.

  8. Increase efficiency • Create outbound phone trees to contact clients for billing, account management, and annual review. • This frees up agents from personally dialing numbers and allows them to focus directly on growing business.

  9. Ask questions • Automated outbound calling lets you reach out to your client base to conduct surveys, ask questions, and notify people of upcoming opportunities. • Businesses who regularly conduct satisfaction surveys exhibit much higher rates of retention than those who do not.

  10. Drive business and growth • IVR can be used to build communication and reward loyalty and participation, i.e. “bring a friend” discounts in annual services. • Incentivize each interaction in order to engender brand loyalty and favor.

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