Health, Safety & Environmental knowledge community

1. Health, Safety & Environmental knowledge community Fluor / In it for the long haul/ Sustaining HSE&C in Resources & Construction 29 July 2008

2. What is Knowledge Management?

3. What is Knowledge Online? • Knowledge OnLine is Fluor’s web-based knowledge management and collaboration tool. • Users can collaborate and share knowledge across all geographic and time boundaries. • Projects can solidify common capabilities before deployment, avoiding complexity in application and infrastructure support and maintenance. The health, safety & environmental community provides global 24 hour access to HSE communications, the HSE Management System practices and procedures, as well as a collaboration space to contact and share knowledge with subject matter experts.

4. Knowledge OnLineSMSolving Problems Experts Experts Question Plant running with less potential for safety problems and no downtime Experts Experts Fast Start-up Saves time & money Global Answers (1-2 days) Post Question (15 minutes)

5. Knowledge OnLineSMSolving Problems Without Knowledge Management, knowledge would remain pockets of information all over the world Clients Industries Workprocesses Laws Culture Capabilities

6. Without knowledge management Valuable knowledge is not being leveraged because there is too much information to deal with Holding Knowledge as power Seeing Personal Knowledge as job security Unable to access the right people or information in a timely manner. Lose valuable knowledge and expertise when people leave Decisions are made using whatever information is available - whether or not it is up to date or relevant in the new situation

7. Knowledge OnLine is growing • Daily examples show Fluor’s vast knowledge capacity being tapped to provide innovative solutions to project and business challenges. • Increased client interest in our proven KM results, indicating an opportunity to sell KM as a value-added service. None of our competitors have similar capability. • KM value continues to grow despite reduction in workforce. kol should be included in day to day work processes

8. There are 30+ communities on kol 30+ Knowledge Communities

9. Health, Safety & Environmental (HSE) Community Community leadership & help / contact information “Quick Links” provide the latest news, knowledge & forums across all communities. Latest news Links to external resources Knowledge manager: Sara Eschborn Sara.eschborn@fluor.com 864/281.4006

10. HSE Community HSE Management System: Global HSE policies & procedures available online 24 / 7 Headline news Training schedules & materials “HSE Communication Series:” newsletters, alerts, notifications, toolbox topics

11. HSE Community Get answers from experts in the discussion forums Roy D’Oliveira posted a question about welding safety. Within a couple of days he had a dozen replies. The discussion continued for several more days…

12. HSE Community …Roy presented the solutions to the client, who were impressed by Fluor’s global HSE network.

13. Quotes On Fluor’s KM Capabilities “Fluor’s KM Capabilities are a differentiator from all other contractors I’ve met with.”-David Nims, Director of Global Engineering and Construction Relationships, BP. “To the best of my knowledge, Fluor Corp appears to have one of the best structured KM Initiatives - both compared to gas and construction companies.”-Dr. Patricia Carrillo, Senior Lecturer in Construction Management, Dept. of Civil and Building Engineering, Loughborough University, England.