Finans IT dagen 2013

1. Finans IT dagen 2013 Hypothesis driven approach to increased efficiency, cost savings or control Søren AnderbergM.Sc. Computer Science, B.A. Psychology

2. NNIT in brief NNIT is one of the four largest providers of IT services in Denmark Consultancy IT consultancy, development, implementation and operations for life sciences, finance, public Development Turnover in 2012 DKK 2,028 billion Implementation Profit 2012 DKK 217 M Operations Head office in Søborg, Denmark + Offices in six countries including China and the Philippines Customers throughout Europe Subsidiary of Novo Nordisk A/S

3. Results-driven Business Optimization Measurable benefits Savings Cost

4. Results-driven Business Optimization “Identify optimization hypotheses and implement them as measurable benefits” Customer example:Danish pension and insurance company Customer investment Operational cost savings DKK 950.000 DKK 5.100.000

5. Results-driven Business Optimization- 6 step framework model & tools Advisory / sales 1 Analyze Prioritize Business Case Implementation 4 3 2 5 Benefits reporting 6

6. Results-driven Business Optimization- 6 step framework model & tools Advisory / sales 1 Advisory / sales 1 Analyze Prioritize Business Case Implementation 2 3 4 5 Analyze Prioritize Business Case Implementation 4 3 2 5 Benefits reporting 6 Benefits reporting 6

7. Results-driven Business Optimization- 6 step framework model & tools Advisory / sales 1 Structure Structure Analyze Prioritize Business Case Implementation 2 3 4 5 Hypothesis database Business Case 1 Plan Questionnaires Task Task Technology Technology Interviews/Workshops Select most critical Business Case 2 Steering Committee Log analysis People People Business Case 30 Continuous dialogue License optimization Benefits reporting 6

8. Results-drivenBusiness Optimization Measurable benefits Case example 1 Benefits Reporting Savings Simplify IT environment and reduce operational costs. Cost

9. Business Case 3: Consolidating Application Servers Savings realized – 4 years Success criteria • Reducing from 36 to 24 servers • Reducing SQL clusters from 6 to 4 • Reclaim reduced license costs 1,9 MDKK 1,7 MDKK Summary • An unknown application identified • 11 of 12 servers are ready for reuse Completion and realization Jan Feb Apr Mar Completion and realization Completed • Implementation completed: March • Savings realized: April May Jun Aug Jul Savings realized Sep Oct Dec Nov

10. Benefits Reporting 1,07 0,3 0 2,4 2,0 1,9 1,7 0,9 1,3 0,13 3 Savings summary 6,57 MDKK Expected 2 5,13 MDKK Realized MDKK 1 Legend Expected savings Realized savings 0 37 3 4,11 6 5 Business Case No

11. Results-drivenBusiness Optimization Measurable benefits Case example 2 Benefits Reporting Savings Increase transparency and control towards FSA IT audit. Cost

12. Increasing transparency towards audit 1 2 3 Finanstilsynets: ”Statusskema for Finansielle Virksomheder IT-området” Map FSA IT regulatory requirements Map requirements to contract complex Contract coverage degree Bestyrelsens IT-sikkerhedspolitik Direktionens opgaver og ansvar It-beredskabsplaner Rapportering Outsourcing Udvikling af egne systemer samt systemændringer Anskaffelser fra eksterne leverandører Ikke-integrerede systemer Dokumentation Funktionsadskillelse i autorisationer Intern opbevaring af data • IT Operational Contract • Assess requirements • Procedures and Guidelines • Assessment report FSA audit scheme • Operation Manual • 11 categories • 34 questions • Compliance degree Analysis Report Summary 20 Requirements 8 6 Action Plan Compliance coverage degree Passed Remarks Failed

13. Typical hypotheses with positive impact Results-driven Business Optimization- 6 step framework model & tools Advisory / sales 1 • Standardized application architecture • Database optimization • Standardization of infrastructure • Desktop-mgmt outsourcing • Batch optimization • Culture and behavior optimization Structure Analyze Prioritize Business Case Implementation 2 3 4 5 • Project portfolio management • Desktop optimization • Consolidation of IT infrastructure • Process optimization (ITIL) • Technical Recovery Plans • Enterprise Search Strategy • Information Management(Business Intelligence) Hypothesis database Business Case 1 Plan Questionnaires Increasing benefits and sustainability Task Technology Interviews/Workshops Select mostcritical Business Case 2 Steering Committee • Standardized user administration • License Management • IT Regulatory Audit • Change Management • Print optimization • KPI and Dashboards • Outsource network • Storage optimization Log analysis People Business Case 30 Continuousdialogue Financialanalysis Increasing complexity and time Benefits reporting 6

14. Results-driven Business Optimization “Identify optimization hypotheses and implement them as measurable benefits” Customer example:Danish pension and insurance company Customer investment Operational cost savings DKK 950.000 DKK 5.100.000

15. Results-driven Business Optimization Søren Anderberg ManagingConsultant sqab@nnit.com +45 30 79 10 98 “Identify optimization hypotheses and implement them as measurable benefits” Customer example:Danish pension and insurance company Customer investment Operational cost savings DKK 950.000 DKK 5.100.000

16. Results-driven Business Optimization Søren Anderberg ManagingConsultant sqab@nnit.com +45 30 79 10 98 Thomas Wiis VogelsangBusiness Consultant Kell ChristensenManaging Consultant Karen Lise Mosekjær MadsenBusiness Consultant Søren Anderberg ManagingConsultant sqab@nnit.com +45 30 79 10 98

17. Thank you! Søren Anderberg ManagingConsultant sqab@nnit.com +45 30 79 10 98