Selecting the Right IP PBX Solution

1. Selecting the RightIP PBX Solution Aron Aicard – Inter-Tel

2. Agenda Basic elements of an IP system Optional elements of an IP system 3 forms of IP systems Major areas of Impact Trade offs

3. Agenda Basic elements of an IP system Optional elements of an IP system 3 forms of IP systems Major areas of Impact Trade offs

4. Basic Elements Call Control Core features Signaling core Integration point Users’ Tools Devices Applications IP/TDM Conversion On-net/off-net Simple data exchange

5. Agenda Basic elements of an IP system Optional elements of an IP system 3 forms of IP systems Major areas of Impact Trade offs

6. Optional Elements Media Processing Conferencing Conversion Collection Software Applications Workflow Customer Care Data Management Legacy Interfaces Digital/analog phones Paging Fax/modem Basic Elements Call Control IP/TDM Conversion User’s Tools

7. Agenda Basic elements of an IP system Optional elements of an IP system 3 forms of IP systems Major areas of Impact Trade offs

8. Three Forms • IP-enabled • PBX core with optional VoIP • Converged IP • Combined VoIP and PBX core • IP only • IP core

9. IP Enabled • Pros • Mature, reliable backbone • Feature rich core • Strong protection of existing investment • IP growth at a managed pace • Disruption of staff is minimized • Most popular approach for large existing installations

10. IP Enabled • Cons • Limited IP scalability • PBX core will ultimately limit the applications • Incremental IP station growth may cost more • Benefits of a converged infrastructure cannot be fully realized

11. Converged IP • Pros • Usually based on established software • Strong Features • IP scales more cost effectively • Usually supports digital expansion • Lends itself best to blended IP and digital • Great for planned migration • Most popular for new system deployments and same vendor migration plans

12. Converged IP • Cons • Not ideal when used in one extreme or another (IP vs. Digital) • Newer IP-based applications may still have limitations (varies by vendor) • Scalability of IP at the desk still limited

13. IP Only • Pros • Scales very easily • Management usually designed for the data administrator • Tends to use more open standards for interoperability • Least amount of geographic dependence • Greatest long term opportunity for new application features • Most popular for new site installations with strong IT staff

14. IP Only • Cons • Support for digital desktops almost non-existent • Analog connectivity more costly due to conversion technology • Migration options limited • Transition is most costly and disruptive

15. Agenda Basic elements of an IP system Optional elements of an IP system 3 forms of IP systems Major areas of Impact Trade offs

16. Major Impact • Organizational goals • Increase revenue • Streamline operations • Control costs • User productivity • Adoption • Efficiency • Effectiveness • Administrative efficiency • Staffing • Uptime • versatility

17. Agenda Basic elements of an IP system Optional elements of an IP system 3 forms of IP systems Major areas of Impact Trade offs

18. Trade Offs • Depth of features vs. scalability • Performance • Topology • Manageability vs. capability • Correlation of user and admin complexity • Diametric goals • Sophistication vs. cost • Short term and long term objectives • Need vs. want • Burden and opportunity

19. Conclusion

20. Conclusion • Basic elements of an IP system • Call control • IP/TDM conversion • User’s point of contact • Optional elements of an IP system • Software applications • Legacy interfaces • Media processing • 3 forms of IP systems • IP enabled • Converged • Pure IP

21. Conclusion • Major areas of Impact • Organizational goals • User productivity • Administrative efficiency • Trade offs • Depth of features vs. scalability • Manageability vs. capability • Sophistication vs. cost

22. Thank You