1 / 1

Floor Assistants (2) U-Verse SAN LAZARO

Posted on May 7, 2009 Closed on May 14, 2009, 12NOON Reports to: Floor Leader Job Grade: A3. Please submit your application to: Alabang- Faith Alvarez Bacolod-Danielle Viendo Cebu – Drey Momongan Commonwealth/UP AyalaLand-Beth Fuentes Makati-Joanne Quino

cameo
Download Presentation

Floor Assistants (2) U-Verse SAN LAZARO

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript


  1. Posted on May 7, 2009 Closed on May 14, 2009, 12NOON Reports to: Floor Leader Job Grade: A3 • Please submit your application to: • Alabang- Faith Alvarez • Bacolod-Danielle Viendo • Cebu – Drey Momongan • Commonwealth/UP AyalaLand-Beth Fuentes • Makati-Joanne Quino • Ortigas-Batchie Permalino (Main POC) Floor Assistants (2) U-Verse SAN LAZARO • Dimension & Scope: The Floor Assistant III is responsible for controlling one or more clients; programs; or lines of business at a Convergys Contact Center. Floor management responsibilities include monitoring intraday operational performance of one or more programs and/or lines of business; noting and identifying exceptions to performance; and executing established exception procedures including agent actions; system updates; and support group notifications including RPM; Quality and HR. The incumbent will use technology and tools to monitor system events to identify performance exceptions requiring both short term (intraday) and longer term (agent scheduling) attention. • Qualifications: • Must have strong business as well as specific program acumen • Proficiency with various software applications such as MS Word and Excel • Proficiency in IEX, CMS, or other similar resource scheduling/intraday management applications preferred • Ability to multitask and maintain composure in a demanding work environment. • Extremely strong oral communication skills • Detail and service level (SLA) oriented (Keen ability to observe systems and recommended improvement opportunities) • Willing to accept responsibility and accountability • Is not currently enrolled in PIP • Does not have any other pending internal applications. • Candidate has not received any written warning or graver penalty in the past 90 days prior to the posting open date, or while the posting is active. • The candidate has not had 3 or more occurrences of unexcused absences in the past 90 days prior to the posting date, or while the posting is active. • Only open to Sr/ Customer Service Specialists and Lateral Transfers (11 months in current post) • Scorecard grades for the last 3 months are not lower than 3.0 (for each month / not on average) • Process: • Discuss intent to apply with Immediate Supervisor. • Fill out the NEW Building from Within Application Form (do not leave any fields blank), attach an updated • resume and scorecards from the last three months (3.0 per month). • 3. Submit to the Site POC

More Related