Spring Kentucky Member Services Conference

1. Spring Kentucky Member Services Conference

2. Cooperative.com Timeline Project Milestones 12 Prof. Communities Added Single Sign on to AdvantageNet Personal Information Update 2 Prof. Communities Added Discussion Boards & Chat Capability Added Cont. Community Development 2 Prof. Communities Added ECToday Archives Added Site Development Web Conferencing Site Launch Site Redesign Infrastructure Development Professional Community Development Member Enablement Facilitating Business 2001 2002 2003 2004 Registered Users Dec 3700 Jun 6600 Dec 9200 Jun 11,312 Dec 14,945

6. CEO Communicators Community & Economic Development Engineering & Operations Environmental Executive & Administrative Assistants Finance & Accounting Human Resources Information Technology Key Accounts Marketing Management Internship Program Safety & Loss Control Supply Chain Managers Telecommunications Youth Tour Directors AREGC (Association of Rural Electric Generating Cooperatives) Professional Communities are at the Heart of Cooperative.com 17 Communities and more in development

7. Additional Site Content Areas • Public Policy information • Legislation and Advocacy resources • More than 15 topical news feeds • Market Indices and stock quotes • National association product & services information • Safety Accreditation information • And much, much, more!

8. Cooperative.com - Progress • More than 20,000 registered users • 99% of co-ops have at least one registered user • 91% of registered users would recommend cooperative.com to a colleague “One-stop shopping” “It has good information. We’re talking about something of value” “The more people that use it and make comments on it, the better it will be for all of us”

9. What’s Next • Web meeting capabilities • Increased personalization and “regionalization” • Easier navigation

10. Communicators’ Community • Almost 3,000 member co-op communicators participating – 70% of eligible users • Over 300 communicators joined the Community listserv –highest participation of all professional communities

11. Communicators’ Community

14. Marketing Community – What’s Next • Vendor Products & Services Feature • See who has used what vendors at other co-ops • List vendor contact information and ratings • Call to get feedback about the vendor • Submit a vendor recommendation • Web Chats and Web Casts • Topics to include: • Improving Annual Meetings • Load Management • Broadband Over Powerlines • And more!

15. Marketing Community – Connections with Other Marketers • Active Listserv • Network with colleagues • Get important questions answered immediately • Learn what other co-ops are doing • Hot topics discussed lately: • High Bill Programs • Operation Round-up Programs • Unbundling Bills-How to promote it effectively

22. Cooperative.com – Get Involved! • THANK YOU! We appreciate your participation. • Contribute/Share a work product with members of your community so they might benefit from your expertise. • Invite a colleague to use the Site • Offer us feedback through your liaison and by participating in our customer satisfaction surveys.

23. Questions? See you on-line!