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Hello,. Everyone!. . Welcome to. Business English. Jin Jing (Grace) September 10, 2012. in orders while traveling. book a hotel room. collect their luggage. buy a ticket. do some shopping. go through security. watch an in-flight movie. check-in at the hotel.

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  1. Hello, Everyone!  Welcome to Business English Jin Jing (Grace) September 10, 2012 www.pptcn.com

  2. in orders while traveling • book a hotel room • collect their luggage • buy a ticket • do some shopping • go through security • watch an in-flight movie • check-in at the hotel • confirm their flight • queue at the check-in • take a bus or taxi www.pptcn.com

  3. in orders while traveling • 10). check-in at the hotel • 1). buy a ticket • 6). do some shopping • 2). book a hotel room • 7). watch an in-flight movie • 3). confirm their flight • 8). collect their luggage • 4). queue at the check-in • 9). take a bus or taxi • 5). go through security www.pptcn.com

  4. Business Travel • Booking Enquiries: Flight tickets Hotel rooms How to make a booking? www.pptcn.com

  5. Business Travel Flight tickets www.pptcn.com

  6. trip from Sweden to Hangzhou: • 18 hours • 直达航班 • 北京转机 non-stop flight connecting-flight via Beijing www.pptcn.com

  7. 舱位 • 头等舱 • 商务舱 • 经济舱 first class business class economy class www.pptcn.com

  8. Flight booking • Destination • Flight time: departing time / arrival time • Airlines • Flight No. • Price www.pptcn.com

  9. Air France 法国航空公司 (Paris Charles De Gaulle Airport 巴黎戴高乐机场) British Midland 英国中部航空公司或英伦航空 British Airways 英国航空公司 www.pptcn.com

  10. numbers • four, fourteen, forty • nine, nineteen, ninety • fourth, fourteenth, fortieth • ninth, nineteenth, ninetieth www.pptcn.com

  11. 09.00: nine am; oh nine hundred hours; nine in the morning • 07.45: seven forty five am • 21.30: half past nine; twenty one thirty; nine thirty pm www.pptcn.com

  12. 07.55 • 08.15 • 23.15 • 07.00 • BA395 • 06.20 www.pptcn.com

  13. book / booking / fully booked 区别 www.pptcn.com

  14. Bri.E: 9 April, 2007 9 April 2007 9-4-2007 • Am. E: April 9th, 2007 April 9 2007 4-9-2007 www.pptcn.com

  15. passport pilot take off first / business / economy class check in air traffic controller baggage handler boarding pass flight attendant identity card return ticket single ticket overbook buffet cause chaos lounge pay an excess charge consumer help section in-flight airline representative confirmation email www.pptcn.com

  16. Business Travel Hotel rooms www.pptcn.com

  17. Booking Rooms • Information necessary: types of rooms; date of arrival and departure; your name and phone number (e-mail address) ; price of rooms www.pptcn.com

  18. Business hotels 商务酒店 www.pptcn.com

  19. 格罗夫广场 皇家伦敦饭店（五星级） • 皇家伦敦饭店 Royal London • 梅菲尔 Mayfair • 休息大厅Lounge • 健康中心 fitness centre www.pptcn.com

  20. 格罗夫广场 皇家伦敦饭店（五星级） • 地处市中心、位于梅菲尔的典雅的皇家伦敦饭店，附近有商店、公园、剧院和其他景点。饭店入住登记手续快捷，有204个标准间和42个配备了书桌和通讯设备的工作间。饭店还有一个休息大厅、健身俱乐部和设施齐全的健康中心。标准双人间265英镑/天。 www.pptcn.com

  21. 马可和弗兰西斯卡·边齐 • 马可是意大利一家大公司的总经理，他要在伦敦和一个重要的供应商会面，他的妻子和他一同前往伦敦。 www.pptcn.com

  22. 斯特兰德大街 圣史蒂文饭店（三星级） • 剧院区theatreland • 科文加登广场 Covent Garden • 查令十字 Charing Cross • 自助早餐 a buffet breakfast www.pptcn.com

  23. 斯特兰德大街 圣史蒂文饭店（三星级） • 地处剧院区的中心，紧邻科文加登广场，距查令十字大街仅数米之遥。圣史蒂文饭店是在伦敦逗留的理想住处。该饭店提供舒适、配备齐全的住房和高效、热情的服务。饭店有餐厅、酒吧和免费游泳池。价格含自助早餐，每人56英镑/天；在每周的中段，单人加收56英镑。 www.pptcn.com

  24. 莫里斯·布来顿 • 莫里斯是广告部经理，在伦敦出席国际广告会议、他只想住一夜。他要在离开伦敦之前向公司发回一封电子邮件。 www.pptcn.com

  25. 波特曼广场 海德公园街饭店（四星级） • 牛津大街 Oxford Street • 伦敦西区 West End • 星期日爵士音乐便餐 a Sunday Jazz Brunch www.pptcn.com

  26. 波特曼广场 海德公园街饭店（四星级） • 这是一家离牛津大街和伦敦西区一些剧院路程很近的饭店。海德公园大街有一家著名的海鲜餐馆、一家家常饭馆和一家设备齐全的健康中心。饭店还提供大型自助早餐、大厅下午茶以及星期日爵士音乐便餐。每人97英镑/天，全周单人加收97英镑。 www.pptcn.com

  27. 林达·德·汉姆 • 为了私人助理这份工作，林达星期五要在伦敦参加面试。她想主到周末，并在逗留期间上街购物。 www.pptcn.com

  28. 客房种类 www.pptcn.com

  29. 一、单间客房 • 单人房 Single Room • 双人房 Double Room • 大床间 Double Room, Double Bed (一张双人床) • 双床间 Twin Room = Twin Beds (两长单人床) = Standard Room (标准间) • 三人房 Triple Room (三张单人床) www.pptcn.com

  30. 二、套房（2间或2间以上客房） • 普通套间 Junior Suite （起居 + 卧室） • 主<豪华>套房 Master Suite • 商务套间 Business Suite = 行政套房 Executive Suite (专为商旅客人设计：有餐厅或会议厅，卧室中配特大号双人床King-size Bed) • 总统套间 Presidential Suite (5间以上房间组成，装饰布置讲究，豪华酒店luxury才有) • 皇室套房 Imperial Suite • 高级套房 / 豪华套房 Suite Deluxe / Deluxe Suite • 小型套房 Mini Suite • 蜜月套房 Honeymoon Suite • 楼顶套房 Penthouse • 复式套房 Duplex Suite www.pptcn.com

  31. 客房报价类型 www.pptcn.com

  32. 1. 基本房价 Rack Rate: 标准房价、门市价、散客价，即价目表Tariff 上现行Price • 2. 追加房价 Extra Charge (另收) 1）白天租用价 Day Charge （中午12点后、18点前退房，加收半天费用； 18点后，加收一天 2）加床费 Rate for Extra Bed 3) 保留房价 Hold-room Charge： 短期外出或因特殊原因为及时到，一般不加收服务费，仅付一定数额房费 4）钟点价 Time Rate: 6小时内 www.pptcn.com

  33. 3. 特别房价 Special Rate 1) 团队价 Group Rate 2) 小包价 Package Plan Rate: 房租费、餐费、游览费、交通费 3）折扣价 Discount Rate 常客 Regular Guest 长住客 Long-staying Guest 贵宾 VIP 4) 免费 Complimentary Rate 互惠 www.pptcn.com

  34. 4. 合同房价 Contract Rate: 企业、单位长期租房 www.pptcn.com

  35. 旅馆计价方式 www.pptcn.com

  36. 1）欧式计价方式 European Plan （EP）只房租，无餐费 • 2）美式计价方式 American Plan （AP）房租+三餐 • 3)修正美式计价方式 Modified American Plan （MP）房租+两餐（早、中、晚任选） • 4）欧陆式计价方式 Continental Plan （CP）房租+欧陆式早餐 Continental Breakfast • 5）百慕大计价方式 Bermuda Plan （BP）房租+美式早餐 (AB) www.pptcn.com

  37. 客房分配顺序 www.pptcn.com

  38. 1）团体客 Group Guest • 2）重要团体客 VIP Group Guest • 3) 已付订金等保证类费用 Guest with Guaranteed Rate • 4）要求延期之预期离店客 Staying Guest Who Requires Extension • 5）普通客人，有准确抵达时间的 Guest with Accurate Arrival Time www.pptcn.com

  39. 6）常客 Regular Guest • 7）无预订散客 Walk-in Guest • 8) 不可靠预订客 Guest with Doubtful Rate www.pptcn.com

  40. 补充词汇 www.pptcn.com

  41. 豪华客房 deluxe suite • 空房 vacancy, unoccupied accommodation • 非担保预订 unguaranteed reservation • 旺季 peak season • 淡季 off / low / slack season • 服务费 service charge • 抵达时间 arrival time www.pptcn.com

  42. Bri.E: basement, ground floor, first floor, second floor • Am. E: basement, first floor, second floor • Bri.E: 9 April, 2007 9 April 2007 9-4-2007 • Am. E: April 9th, 2007 April 9 2007 4-9-2007 www.pptcn.com

  43. Booking Rooms • Information necessary: types of rooms; date of arrival and departure; your name and phone number (e-mail address) ; price of rooms www.pptcn.com

  44. Sample 1 Conversation -Hongda Total. Can I help you? -Yes. I'm calling to make a reservation of a room. -What kind of room do you want? -A double one for me and my husband. -When will you arrive? -On Saturday, the twentieth. -How long will you stay? -Three nights. -We still have rooms available now. -That's pleasant. And what is the rate, please? -The price for a double room is 298 yuan per day. May I know your name. -Yes. My name is Zhang Hua and my cell phone number is***********. -OK. We'll expect you on the twentieth. www.pptcn.com

  45. Useful Expressions • I'd like to book a double room for Tuesday next week • Could you reserve a single room for me？ • I would like to reserve a twin room at your hotel for four nights from June8, 2002. • Please reserve a single room under the name of Mr. Lin. • I'd like to book a single room with bath from the afternoon of October 4 to the morning of October 10． • I'd like a quiet room away from the street. • Could you find out for me whether it has any rooms for tomorrow？ • I’d like a room with a nice view. www.pptcn.com

  46. How long will you be staying？ How long will you stay? We'll be leaving Sunday morning． We will arrive at 10 a.m. on Friday morning and stay there for two days. www.pptcn.com

  47. What is the rate，please？ Can you tell me the rate for a double room，please？ How much is a room for one night？ How much a day do you charge? Can I get a discount? The current rate is＄50 per night． We charge $80 for a single room per night. A double room with a front view(朝阳的) is 140 dollars per night，one with a rear view(背阴的) is 115 dollars per night． Sorry, we have no discount. You can get a 10% discount if you pay by credit card. www.pptcn.com

  48. Exercise 1 • 您好，这里是友好饭店，能为您做些什么？ • 您好，我想订一个标间。 • 请问您想何时入住？ • 下周五入住，一共住三天。 • 好的，一个标准间，下周五到周日，您想要朝阳的还是背阴的？ • 两种房间价格有什么不同？ • 朝阳的260元一晚，背阴的230元一晚。 • 我想我还是要朝阳的吧。顺便问一下，能打折吗？ • 对不起，周末我们不打折。 • 哦，不要紧。 • 请问您贵姓？ • 约翰·史密斯。 • 好的，我们期待您的光临。 www.pptcn.com

  49. Booking rooms by a letter • besides the necessary information above in a conversation, you should also ask for confirmation. www.pptcn.com

  50. Sample 2 Subject: Reservation for A Single Room Dear Sir or Madam: I would like to book a single room with bath from the 21st of September to the 2nd of October, for John Smith, our Export Sales Manager. We would like you to provide a room with a telephone extension. This is essential. We would like a room overlooking the park, if possible. Mr. Smith will need some reception facilities, as he will have many business meetings. He would like you to reserve a room for business meetings for the duration of his stay. www.pptcn.com

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