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coca-cola Hellenic our perspective on the key challenges

coca-cola Hellenic our perspective on the key challenges. Coca-cola hellenic at a glance. Key facts about cch business services organization. Phase 1 AP, GA (transactional), T&E HR PA, OM, Contact Centre Phase 2 GA (period end closing) AR & Credit Mgm Master data

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coca-cola Hellenic our perspective on the key challenges

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  1. coca-cola Hellenicour perspective on the key challenges

  2. Coca-cola hellenic at a glance

  3. Key facts about cch business services organization • Phase 1 • AP, GA (transactional), T&E • HR PA, OM, Contact Centre • Phase 2 • GA (period end closing) • AR & Credit Mgm • Master data • HR AM & Recruitment, PM, L& D • AP Optimization • Phase 3 (to be approved) • Procurement (PO) Administration • Other (TBD) • Established November 2011 • Servicing 22 countries and 4 Corporate Service Centres • Currently 377 employees • Young • Average age: 28 years • Diverse • 70 % speak 2-3 languages • 12 nationalities HUMAN RESOURCES MASTER DATA FINANCE Accounts Payable General Accounting Accounts Receivable & Credit Management Master Data Management • Personnel & Organizational Management • Vendor & HR Service • Contact Centre

  4. Today’s challenges with Critical soft skills CUSTOMER SERVICE • It is not just “being a people person” • It asks for variety of soft skills which guarantee high quality of service provision and satisfied customers BUSINESS COMMUNICATION • Basics in understanding of business environment • The need of understanding the others and be understood GLOBALIZATION BUT LOCAL CULTURES • Understand and respect local cultures and specifics for appropriate and high customer satisfaction

  5. Today’s challenges with Critical technical skills COMPUTER SKILLS • Apart from IT disciplines, students are with very basic skills • Improve usage and utilization LANGUAGES • Language availability limited, apart from English, German, French and Italian • Variety of language starting with the high school ACCOUNTING • Limited practical understanding • Specialized high schools • Open up to none Bulgarian accounting practices

  6. The education system has to respond on the today’s demand of the business • The business as driver for improved education • Collaborate and partner with schools and universities • Career days and centres • State the need, the challenges and the expectations • The practical side of the education in Bulgaria • Obligatory Intership programs • Exchange programs from / to other countries • Recognition system • Accelerate skills of teachers • The importance of the specialized high school • Specialized high schools that people ready available workforce • Workforce planning with government • Collaborative programmes with businesses

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