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Corporate Customer Service Program

Corporate Customer Service Program. You can't fix the problem if you don't know about it.

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Corporate Customer Service Program

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  1. Corporate Customer Service Program You can't fix the problem if you don't know about it

  2. Companies work hard and invest thousands of dollars in advertising and marketing efforts to attract customers. The Corporate Customer Service Program component of the Watchful i will help keep your customers happy and satisfied thus increasing you company’s ROI.

  3. Customer Care Program • Communication • Employee Accountability • Management Report Analysis

  4. Communication • Concern over client, customer complaints. • Un-answered or misdirected calls. • Lost or unhappy customers.

  5. Employee Accountability • I never received that call. • I already answered that question. • No one ever asked me that. • No one ever contacted me. • Customer claim; no one ever responded to me.

  6. Management Report Analysis • Management access to “real time” analysis. • You were contacted on... • You responded as follows… • Customer contacted us on & we responded…

  7. Automated Customer Service • Accept Customer Service issues automatically through your Web Site or 800 number without employee interaction. • Route issue, without company personnel, directly to the department administrator responsible for that specific issue. • Monitor and evaluate employee responses via system generated “real time” reports.

  8. The Watchful i system is user and administrator friendly. The system can be accessed through the the company’s website www.company.com or from a company’s Watchful i 800 number.

  9. User reporting is simple and not complicated. The average report is completed in minutes and can be anonymous or non-anonymous. • Reports may be given in English, Spanish or any language of choice. • Administrator review and validation is simple and automatically creates a permanent, paper-less record. • Watchful i maintains an ongoing customer support service and upgrades are included at no additional cost.

  10. THE FOLLOWING SLIDES PROVIDE A PREVIEW INDICATING HOW “USER” & “ADMINSTRATOR” FRIENDLY THE WATCHFUL i IS.

  11. Technical Support • After employee database upload, Watchful i requires NO IT involvement. • Watchful i can be a “Stand Alone Appliance” easily integrated into any corporate IT environment. • Watchful i can incorporate data from a single location or multiple worldwide locations and maintain them in a single database for reporting purposes.

  12. Watchful i Contact Information: 1-732-888-1200 Safe-Environment Solutions, Inc. 100 Matawan Road, Matawan, NJ 07747

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