Cisco SBCS Solution for Auto Repair

1. Cisco SBCS Solution for Auto Repair Accelerate the productivity of your shop

2. Who is Mitchell 1? Experience • A subsidiary of Snap-On Tools – Founded in 1920 • The first choice of automotive professionals. Solutions • A leading provider of automotive repair solutions • Shop Management Applications • Auto-repair Applications Results • Customer base of over 60,000 repair shops using Mitchell 1 solutions • 20,000+ using Shop Management Solution

3. 101 110 011 $ Cisco Smart Business Communication System With Auto Repair Accelerator for Mitchell 1 Better Customer Service Secure Complete Integrated security to protect business data Auto Attendant ensures fewer missed calls Simple Reduced Costs Automated map with customer location Zero % Financing option lowers upfront costs Automated display of key customer information when customer calls the shop Voice Data Integrated voice and data solution reduces costs Greater Mobility Mobility Video Ability to run operations from a remote location via a secure VPN Connection Increased Efficiency Video view of mechanic bays for quicker customer response times Speak to customers from anywhere in the shop on Cisco wireless phones Consolidated display of key Mitchell1 information streamlines workflows and maximizes work order profitability. Convenient access to customer information from anywhere in the shop via integrated wireless capabilities

4. Cisco Accelerator for Mitchell 1 Credit Status Click to Dial Directions to shop from customer location Record Search Video view of auto bays Appointment Views Customer service recommendations Links to Auto Part Suppliers and Extras

5. Cisco Adaptor for Mitchell 1 - Extras Vendor Search with click to dial Customer Follow-up Field with click to dial Customer Satisfaction Email Field Upcoming Appointment Reminder Field with click to dial

6. “I love the time it saves to access customer information. Having all this customer information upfront really let’s me personalize the call, provide quicker answers and kindly remind customers of repairs they have put off in the past which results in more jobs for us!” Michelle Shop Manager, Larry’s Automotive in San Jose, CA

7. “It is great to have the option to get away from my four man shop if needed, or work from home and still feel in control and get things done.” Rawy Owner of Sun Automotive in Phoenix, AZ

8. Value to Your Business Enhanced service for your customers, greater productivity for your staff and increased profits for your shop. Assume increased shop efficiency: Two fewer missed calls a day = .5 more customer appointments / day Assume better customer service leads to greater customer loyalty = 6 additional repeat customers / month Assume average repair cost – $200 = $38,000 annually to your bottom line Annual revenue for your shop:

9. How to Get Started • Go to http://developer.cisco.com/web/sbp and download the Smart Business Portal software   • Go to the dedicated Wiki page, and the Business Adapters list to download the Mitchell1 Business Adaptor: http://developer.cisco.com/web/sbp/wikidocs?src=/wiki/display/SBP/Business+Adapter+Inventory • Utilize the User Guide and the Advanced Integration Guide found on the My Cisco Community page: https://www.myciscocommunity.com/docs/DOC-7747 Notes • The Cisco Smart Business Portal and Mitchell1 adaptor is free to partners to download, test and use for demos. • No additional certification required to sell the Cisco Smart Business Portal and the Mitchell1 adaptor.

11. Market Opportunity Auto Repair • Approximately 130,000 auto repair shops in the US. • Highly fragmented market with the 50 largest repair shops holding only 10% of the market • $75 Billion in Annual Revenues