Case study: Know how CaptioningStar offered a video production company word-perfect captions.

1. Know how CaptioningStar offered a video production company word-perfect captions Case Study www.captioningstar.com

2. www.captioningstar.com About Us Our CEO’s mantra has always been aiming for the stars. CaptioningStar started as a fledgling enterprise. Though it has not been a bed of roses, facing stiff competition, determination and sheer hard work by our team of experienced and professional captioners saw CaptioningStar rise to its heights. We are thankful to our team who worked around the clock overcoming obstacles one by one to make sure CaptioningStar is a force to reckon with. Mike and his need for captions... Mike, head of a popular video production company in Texas, produces videos for almost all categories from media to healthcare, having a diverse client base. His videos are famous for their professionalism and creativity. With clients all around the region, Mike was super busy having a 24/7 schedule. Our first talk… On a busy wednesday noon, we at CaptioningStar, received a call from a video produc- tion company. Yes, it was Mike. From his tone, we understood his desperation and need for faultless captions. Mike said an instant ‘YES’ when we said ’ We also do medical transcription services for many healthcare organizations in and around United States.’ © 2018 CaptioningStar 2

3. www.captioningstar.com What Mike faced… I enquired many captioning services for captioning my video related to healthcare. But none of the calls boosted my confidence level. Finally, decided to give it to a large captioning company in New Mexico. But to my surprise, many words were misspelled and misinterpreted. I was hopeless and felt like I was in a lost path, that’s the time when my friend John recommended your service as he had a prior experience working with you Mike We explained about our Video Captioning Service and our experience in this field during his call. But the statement which made Mike to say an instant ‘Yes’ was when we said, ‘We also do medical transcription services for many healthcare organizations in and around United States and hence we are familiar with the medical terms used by the doctors.’ Apart from that, we also explained that CaptioningStar receives files from diverse client base which shows our versatility. We also added that we were ready to work with all genre files with our proficient and experienced team. Last Saved 2 Minutes ago Share Download Order Details Serach any transcription video any transcription video any transcription video 16:01 any transcription video any transcription video any transcription video 15:53 any transcription video any transcription video any transcription video 16:01 16:10 any transcription video 16:11 16:18 any transcription video 16:18 16:23 any transcription video 16:23 16:33 any transcription video 16:33 16:39 any transcription video 16:39 16:45 any transcription video 16:45 16:51 any transcription video 16:51 17:03 17:03 Mike’s voice turned to be confident as we offered him a free trial. Mike was impressed with our captions and he decided to work with us. We had to caption 40 video files that were 60 minutes long each. 3 © 2018 CaptioningStar

4. www.captioningstar.com iTranscript- Just what the doctor ordered iTranscript, is a platform that makes captioning a breeze. Upload videos, set TAT requirements, track the progress of your file and download captioned videos in simple clicks. It is also integrated with all major video hosting and storage platforms like You-Tube, Vimeo etc. Guides to use Fill out the TAT requirements, category under which your file falls under after signing up for the iTranscript account. You can interface iTranscript with all major, online file sharing and storage platforms. Our caption writers would log in to the platform, download the files and cap- tion the videos. After completion, you can download the captions in SRT, webVTT (HTML5), QuickText (QuickTime),DFXP (Adobe flash), TTML, SMPTE-TT, SCC (web media, iTunes, iOS, DVD ), CAP (Cheetah), 608/708, RealText (Real Media), SBV (YouTube), Adobe Encore, SMI or SAMI (Windows Media), WMP.TXT, STL (DVD Studio Pro), EBU.STL, Avid DS, Avid.AAF and Captionate. You are given with editing options so that you can edit and make changes to your captions. Interactive transcripts are provided. These are nothing but the transcripts that are synchronized with the audio content of recordings and are highlighted simultaneously as the speaker speaks. Video Captioning Services That Are Right Up Your Ally Read Now © 2018 CaptioningStar 4

5. www.captioningstar.com Result Our captioners captioned the videos given by Mike, which were mostly of doctor’s interviews, tips for leading a healthy lifestyle and major treatments the hospital carried out. Any captioning company would face challenges while captioning such videos but our CaptioningStar found it a bit easy with the help of profession- al captioners and medical transcribers. Mike seemed to be happy after our delivery of captions. But we realised his level of satisfaction only with his call, a month later. An unexpected call on a fine Monday morning and its Mike again. He shared his happiness and feedback from the hospital. The hospital was satisfied with the videos and captions and said that many visitors along with the patients felt it was engaging as old age people, and hearing disabled people could also make use of the videos with captions. Moreover, with captions volume can also be decreased or muted, in a place like hospital, that requires silence. Mike then added, ‘ You gave more than I expected and made me astonished. So I decided to burden you by offering more videos to caption. You will be my captioner henceforth.’ 362 likes These words meant us a lot and even made us to fly above the sky. Thank you, Mike. #CaptioningStar #VideoCaptioning 5 © 2018 CaptioningStar

6. 714-782-7013 info@captioningstar.com www.captioningstar.com 108 44 63 rd road, Forest hills,NewYork,US 6 © 2018 CaptioningStar