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Accessible Transport Services – A Case Study in Hong Kong

Accessible Transport Services – A Case Study in Hong Kong. By : Edith Mok, Member of Executive Committee, Hong Kong Society of Rehabilitation Date: June 3, 2010 . Overview Purpose Methodology Result: (a) Government Policy and Support

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Accessible Transport Services – A Case Study in Hong Kong

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  1. Accessible Transport Services – A Case Study in Hong Kong By : Edith Mok, Member of Executive Committee, Hong Kong Society of Rehabilitation Date: June 3, 2010

  2. Overview • Purpose • Methodology • Result: • (a)Government Policy and Support • (b) Accessible Transport Services (ATS operators) in Action • (c) Satisfaction Survey of ATS in March 2010 (users) • Conclusion

  3. 1. Purpose • Examine public and private land ATS in Hong Kong • Examine the perceived gaps between the supply and demand side of ATS • Serve as a pilot study

  4. 2. Methodology • Interviews with HKSAR Government: • Commissioner of Rehabilitation, Labor and Welfare Bureau • Ferry and Paratransit Division, Transport Department • Social Welfare Department (by phone) • Interviews with Transport Service Operators: • Kowloon Motor Bus (1933) Ltd (Public Transport Operator) • Auxiliary Medical Services (Government) • Christian Family Service Center (NGO) • The Hong Kong Society for Rehabilitation (NGO)

  5. Users Satisfaction Survey • Duration: March 16 – 31, 2010 • Respondents included: • 5 Self-Help Groups • rehabilitation centers of hospital and community • disabled persons • people of all walks in my life, their parents, families and friends No. of respondents: 405 • Questionnaire: Perceived ATS service qualities • Current satisfaction level • Improvement over the last 10 years • Expectation in the next 10 years for 5 ATS types: (a) MTR (Rail), (b) Buses, (c) Rehabus, (d) ETS, and (e) AHC

  6. RESULT: 3 (a). Government Policy and Support • 1st white paper on Rehabilitation in 1977: “Integrating the Disabled into the Community: A United Effort” • 2nd white paper on Rehabilitation in 1995: “Equal Opportunities and Full Participation: A Better Tomorrow for All”. Disability Discrimination Ordinance (Cap. 487) enacted • 3rd Rehabilitation Program Plan (RPP) in 2005-2007:“Transport for All” Policy. Implementation of the “5-Betters Strategy” • [ I ] Better accessible transport services for all • [ ii ] Better public transport infrastructure and facilities for all • [ iii ] Better streets and pedestrian areas for all • [ iv ] Better planning standards, guidelines and procedures • [ v ] Better partnership for action and results.

  7. Disabled and Elderly Population at 2009 • No. of Persons % of Total Population • ( 7.4 millions ) • PwD and Chronic Disease: 438,300 6.5% • Elderly (over 64) : 893,000 12%

  8. Transport Department, Paratransit Division • General - 90% of the population is dependent on public transport • 36% on rail (32% on MTR) • 34% on buses • 30% on others • MTR(Mass Transit Rail) • $635m from 1992-2009 for installing facilities for visual, hearing, and mobility impaired persons • $200mfrom 2010-2014 to improve facilities further for PwD and elderly • Buses • 51% with low-floor entry (mobility impairment)in 2009 vs 27% in 2001 • 74% Bus stop announcement system (hearing impairment)in 2009 vs 12% in 2000: etc

  9. Social Welfare Department • $210 per month transport supplement (Disability Allowance) for those eligible at age 12-64 to enhance their social activities for integration into the society

  10. 3 (b). Accessible Transport Services (ATS) Operators A. Kowloon Motor Bus (1933) Ltd [KMB]- Public • 66% of buses (3900), 70% of total routes (400) in HK. [Note: total no. of buses in HK ~ 5,900, total routes in HK ~ 570] • 62,000 wheelchair passengers in 2009 • 1st low-entry double decker in Hong Kong, 1st in the world in 1997 • Biggest low-floor bus fleet and the largest pickup of wheelchair passengers for public transport service in Asia • Facilities continually upgraded for those with hearing and seeing difficulties • By 2016, all buses will be wheelchair accessible

  11. B. Auxiliary Medical Service - Government • 1 of 3 services: to provide Non-emergency Ambulance Transfer Service (NEATS) • 6 NEATS ambulances began in 1996/1997 • Patients are referred by out-patients clinics (OPC) of Hospital Authority (HA) and over 20 private hospitals in Hong Kong • Clients served by NEATS are mostly disabled and elderly

  12. C. Christian Family Service Centre (CFSC) - NGO • 25 (16-seaters and 20-seaters) vehicles for wheelchair and mobility-limited clients for 14 elderly and rehabilitation centers of CFSC • 5 for PwD and 20 for elderly, each centre owns its vehicle(s) • Vehicles are funded by the Social Welfare Department • Demand has to be supplemented by: • Rehabus • NEATand ETS for age > 59

  13. Hong Kong Society for Rehabilitation (HKSR) - NGO • One of it strategic objectives is to provide ATS to PwD and elderly, through: • (A) Rehabus – PwD (subvented) • (B) ETS – Elderly (contracted) • (C) AHC – Personalized wheelchair users (private)

  14. (A) Rehabus (subvented) – 12 seaters (B) Easy-access Transport Service (ETS) (C) Accessible Hire Car (AHC) (Contracted for Elderly) – 23 seaters (Private) – 7 seaters

  15. The ATS types

  16. (A.1) 2005-2009 Rehabus Service Performance • Scheduled Route Service: 12.63 passengers per vehicle in 2009

  17. (A.2) 2005-2009 Rehabus Waiting List– Dial-a-Ride Service • Waiting List (PwD) - 58% increase in 5 years • Rejection Rate: 2.25 % in 2005 vs 2.8 % in 2009

  18. (B) 2005-2009 Easy-Access Transport Service Performance • 26 vehicles in 9 years, 14% increase in elderly passengers (efficiency gain) • Rejection rate : 13%

  19. (C) 2009 Accessible Hire Car Service Performance • Rejection Rate : 2.2%

  20. 3 (c). User SatisfactionSurvey of ATS – 405 respondents in March 16-31, 2010 Demographic Profile : 1. Disability Type 2. Education Level

  21. 3. Age Group 4. Income Level

  22. Score Rating: Current Satisfaction Level Scale of 0 – 9 : 0 is very dissatisfactory, 9 is very satisfactory Improvement over the last 10 years Scale of 0 – 9 : 0 is no progress, 9 is very progressive Expectations in the next 10 years Scale of 0 – 9 : 0 is no expectation, 9 is very high expectation • Mid-point: 4.5, meaning neutrality. Rating > 4.5 shows positive sign

  23. 長者及殘疾人士交通及運輸服務國際大會之陸上交通問卷調查長者及殘疾人士交通及運輸服務國際大會之陸上交通問卷調查

  24. 4. Conclusion • Hong Kong has made a significant stride in the last 33 years • The Government has taken action to formulate and enhance policy to create a barrier free physical environmentfor PwD and elderly • Service Operators (NGO’s and Transport operators) – taking steps to enhance and develop services in accessible transport • Rail and bus systems will budget for their own resources • NGO’s challenges are funding source to deliver the required new and enhanced services • Demand continuesto increase due to growing aging population and better public educationon the psychosocial needs of PwD and elderly • While public transport systems are responding to the increasing demand, door-to-door transport services (subvented or private) forPwD and elderlywill continue to be in demand

  25. Thank You !

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