Resource & Service Lifecycle Management

1. Resource & Service Lifecycle Management View—Configure—Monitor

2. Corporate Overview • Founded in 1998 – Headquarters in Folsom, California • Integrated Resource and Service Management Software Products for Assurance and Fulfillment solutions • Ensure that services provided to customers are continuously available and to SLA or QoS performance levels • Provide customers with their requested services in a timely and correct manner • Integration point for Third Party OSS/BSS solutions (D&A, CRM) • Worldwide Distribution • Indirect sales thru equipment manufacturer partners • Channel sales via manufacturer channel distribution networks • Direct sales to key market segments with referral partners • Market Leadership • Management of multi-domain, multi-vendor resources • Automated Service Provisioning & Activation for L2/L3+ networks • MPLS management solutions • Security (IPsec, FW) configuration management solutions • Server & PC health and compliance solutions

3. Partners • Cisco Systems – Technology Development Partner • Managementsolutions for all of Cisco’s products, including security, routing, switching and storage • Juniper Networks – OSS Alliance Partner in Fulfillment and Assurance solutions • Service provisioning & Activation management solution for Juniper Network’s products • Fault Management & Monitoring management solution for Juniper Network’s products • Dell Inc. – Channel Partner • Management solutions for all servers, desktops, switches, storage & printers sold by Dell • Global Resellers • Nokia-Siemens, Ericsson, NEC • Ingram Micro

4. BEIJING TELECOM SAUDI TELECOM Customers

5. What is Dorado Redcell™? • Integrated Resource and Service Management Software Products for Assurance and Fulfillment solutions • Resource and Service Problem Management • Resource and Service Quality Analysis, Action and Reporting • Service Configuration and Activation • Resource Provisioning and Allocation to Service Instance • Multi-vendor and –technologies • Standard API for Third Party integration

6. Redcell Positioning ASSURANCE SOLUTION • Responsible for day to day management of problems with groups of resources, and ensuring the resources are working effectively and efficiency. Proactively deal with resource problems, before complaints are received about affected services. • Respond immediately to customer affecting service problems or failures in order to minimize their effects on customers, and invoke the restoration of the services as soon as possible. • Monitor, analyze and control the performance of a service perceived by all customers of a service class. Restore the service performance to a level specified in a SLA or other service description as soon as possible. • Collect usage, network and information technology events for customer usage reporting. FULLFILMENT SOLUTION • Configure resources, and logical resource provisioning for individual customer instances. • Update the resource inventory database to reflect the resource being used for a specific customer. • Install and configure the service for customers. Support the re-configuration of the service after the initial service installation, this may include modifying capacity. • Services details are available for Redcell’s Assurance solution and/or third party OSS/BSS solutions.

7. Discovery Topology AUTOMATION REPORTING Diagnose Remediate Inventory Asset Update Patch Compliance Change Health Performance Configure Deploy Monitor events Automate tasks Allocate Provision Activate RedcellLifecycle Management Monitor Troubleshoot Resource Management Redcell Service Management

8. Dorado Value Proposition • Enable and accelerate the deployment and operation of next generation services • Single integrated platform to handle Assurance and Fulfillment functions across multi-layer, multi-domain networks and services • Reduce Total Operational Costs, • Increase Network Availability, • Support New Services, Enable new revenue and Raise profitability, • Enhance Customer Satisfaction • Automate procedures that ensure consistent configurations, Increased Network Availability, Reliability and that meet targeted service cost • Value proposition is streamlined, highly repeatable processes that are both automated and flexible, changes for customer are inexpensive and change to service portfolio happen in minutes or hours rather than weeks or months • Deliver highly integrated, high performance systems, with standard, well understood interfaces that allow minimum integration efforts while reducing complexity to integrate into existing and future multi-vendor environment • Tangible Capex optimization and Opex savings

9. Infrastructure & Service Lifecycle ManagementRedcell Suite Overview View—Configure—Monitor

10. Redcell Common Services • Integrated platform for all Redcell applications and Device Drivers • Provides “Common Services” to all Redcell applications & Device Drivers • Deep Discovery (including all subcomponents and logical interfaces) • Topology (Geographical, Logical, Physical) • Inventory normalization, persistence & viewing • Scheduling • Audit & log all user & system actions • Automated self-managing database sizing

11. Infrastructure & Service Lifecycle ManagementResource Management View—Configure—Monitor

12. Redcell Management Center Comprehensive device & subcomponent configuration management system for multi-vendor environments • Combines NMS breadth with EMS configuration depth • Common UI to view and configure resources • Real-time configuration using SNMP, CIM, CLI and other protocols • Key Features: • Multi-vendor element configuration (create, modify, delete) • Creation & configuration of interfaces, routing protocols, QoS, policies, etc. • One-one or one-to-many configuration operations

13. Redcell NetConfig Global tool providing NE configuration and software management Key Features: • Template-based configuration file creation • Freeform and template-based partial configuration files (configlets) • Configuration file backup & restore capabilities • Device software maintenance & deployment (OS, FW, patches) • Color-coded configuration comparison functions • One-to-one & one-to-many operations • Scheduled operations • Configuration file management • Device software management • (firmware, drivers, patches) • Full version control & user labeling

14. Redcell Inventory Management • Comprehensive reporting tool to improve IT visibility and control Key Features: • Presents audience-appropriate information • Flexible views for critical decision-making • Report designer for report tailoring • Modifiable report templates to capture the correct details • Export output in .pdf, .csv and .html and xml formats • Reporting of all physical and logical assets in inventory • Report on resource associations (central Config. Mgmt. Database) • Report on all Inventory and Configuration management data

15. REDCELL Report Compliance Templates Email CHANGE DETECTION ACTIONS Repair PROSCAN Restore Network Redcell Change Manager Proactive configuration change monitoring & enforcement of IT compliance • Establish a configuration compliance baseline & track out-of-compliance • Detect and notify on any change to the IT environment • Capture what changed, who made the change, when the change was made and authorization status • Configuration comparison • Key Features: • ProScanTM proactive change monitoring & detection • Policy-based change comparison (specific non-compliant changes) • Immediate notification and appropriate remediation

16. Redcell Monitoring View—Configure—Monitor

17. 100 0 REDCELL } A C B Correlation Service TRAPS L2 VPN Alarms SYSLOG Email Reports Thresholding POLL Network Redcell Broadscope Suite • Event Monitor (EM) • Advanced event & fault monitoring • Active Performance Monitor (APM) • Proactively monitor & detect the health of devices, networks, and services

18. Redcell Broadscope - EM • Advanced event & fault monitoring to identify real device/interface issues faster by filtering out event “white noise” • Improve root cause analysis and time to repair • Easily customize for appropriate action on alarms Key features: • Unified and customizable UI for real-time and historical events & alarms • Browser or client-based UI controls the data that is viewable by a particular user or administrative role • Event and alarm correlations for appropriate filtering and escalation • Topology mapping of all IT infrastructure with applicable alarm state • Comprehensive notification capabilities (email, paging, etc.) • Alarm import/export/forwarding • SNMPv1, v2, v3 trap & Inform monitoring • Syslog monitoring and filtering • CIM indication support • Flexible reporting on all events & alarms

19. Redcell Broadscope – APM • Proactive monitoring health of devices, networks and services • Regularly poll critical health & performance characteristics from multiple sources to immediately identify problems with IT devices, networks & services • Test & Identify transactional problems with application & network services • Accurately collects & characterizes key performance device & service data Key features • Utilizes Redcell “Monitors” that isolate key health attributes & characteristics for IT devices, networks and application/network services • Pre-defined Monitors for key network services & network device attributes – bandwidth utilization, port utilization, packet loss, DNS, DHCP, AAA, FTP, etc. • Pre-defined Monitors for key application services – MS Exchange, MS IIS, DB connectivity, etc. • Create custom performance monitors for specialized monitoring • Uses SNMP, CLI and Flow data • Collected data is persisted for trend reporting

20. Redcell Service Management View—Configure—Monitor

21. Redcell Service Management • Redcell Service Center • Provision & Manage Services • MPLS Labeled Switch Paths (LSP) & Named Paths • L3 MPLS VPNS • L2 MPLS/VPLS VPNs • IPSec VPNs • Service Policies • RSC Platform Services • Service Discovery • Customer Site Creation • Transaction management: Best effort/Atomic • Adaptive Services

22. Redcell Service CenterMPLS Connection Template Service Definition REDCELL Full management and configuration of MPLS infrastructure • MPLS-based network configuration • Transaction managed LSP/RSVP-TE tunnel management • Path configuration and planning • Service discovery MPLS MANAGER DISCOVER DEPLOY LSP MPLS Core Network • Key Features: • Supports latest standards with proprietary extensions • Named Path Manager • LSP Service Manager • MPLS OAM functionality • Supports both Atomic & Best-Effort provisioning • Automated Roll-back support • Supports vendor-specific and vendor-agnostic implementations

23. Customer Site Definition VPN Service Definition REDCELL VPN-SC MANAGER Sub Interface Creation DISCOVER Customer Site A DEPLOY PE PE PE PE P Customer Site B P MPLS Core Network Redcell Service CenterL3 MPLS VPN & L2 MPLS/VPS One-touch, flow through activation of MPLS VPNs in multi-vendor environments • Simplify provisioning and activation process • Template-driven for ease of configuration and re-use • GUI visualization • Topologies: Fully meshed/hub and spoke • VPN service discovery • Transaction management: Best-effort and atomic • Key Features: • L2 & L3 VPN Managers • OSPF, BGP, RIP, EIGRP, Static Protocols • Kompella/ Martini L2 support • Kompella / Lasserre VPLS support • Automated Roll-back support

24. Redcell Service CenterIPSec VPN • One-touch, flow through provisioning and activation of IPSec and GRE VPNs in multi-vendor environments • Layer 3 Tunnels and Routing • Site-to-site tunnel connections • Routed over Internet • Secured by IPSec • Define customer site, VPN type • Template-driven for ease of configuration and re-use • GUI visualization • Topologies: Fully meshed/hub and spoke • VPN service discovery • Transaction management: Best effort and atomic Key Features: • GRE Tunneling • IPSec Tunneling • VRF-Aware IPSec VPNs • Supports both Atomic & Best-Effort provisioning • Automated Roll-back support

25. Service Policies REDCELL POLICY ADMIN QoS CoS Security DEPLOY PEP (Policy Enforcement Point) • Switch • Router • Rate Limiter Redcell Service CenterService Policy • Profile deployment dictating the treatment of packet flows in the network Key Features • Easy-to-use profile editors allow the creation of layered policies • Multi-vendor support through abstracted profile definitions • Transactional policy deployment – full rollback capability • Integrated with Redcell VPN Service Centers • Version policies for a complete history and audit trail of all modifications • Preview and inspect Service Policies before deploying • See Policies from a centralized repository and GUI console • Simplified graphical interface to configure, manage, and deploy service policies on your network infrastructure. • Provides more reliable, repeatable method of implementing policies.

26. Service Custom Definitions Customer Sites REDCELL ADAPTIVE SC MGR DISCOVER Customer Site A DEPLOY P PE PE PE P Customer Site B P 1 3 2 Redcell Service CenterAdaptive Services • Adaptive Service Definition, Creation and Deployment Key Features: • Template-driven definition of “Service Segments” for ease of configuration and re-use • Uses Redcell Active Config & other open mediation for configuration of most any service element (SNMP v1/2/3, CLI: Telnet/SSH, XML, CIM/WMI, HTTP/S, etc.) • Reduce time to deploy new premium or custom services • Rapidly define & deploy customer defined differentiated services • Fully automated provisioning system for any service

27. Redcell Integration View—Configure—Monitor

28. 2 4 3 1 Types of Integration There are four main ways in which to integrate Redcell into the OSS environment; SNMP trap forwarding Firstly it is possible to configure Redcell to automatically send SNMP traps to multiple 3rd party applications once Redcell discovers that some event has happened either within the Redcell environment or on the network. Mail gateway It is also possible to configure Redcell to automatically send mail via a mail gateway to OSS Incident Handling Systems, such as Remedy. When Redcell receives an alert that it is configured to react to, the mail gateway is used to send a message to the IHS to open a ticket. The contents of the mail are configurable and this method can be used in conjunction with other actions as a result of detecting network or system messages. Script-based integration Redcell is also able to launch and pass parameters to user-defined scripts when configured to do so when an undesirable condition has been detected on the network or in the Redcell environment. Bi-Directional API / Redcell Dynamic Controller Redcell contains a web-based API that permits b-directional information exchange with 3rd party OSS systems. These applications can use this API to request information from Redcell or from the network via Redcell, as well as sending configuration and activation commands to the network.

29. 1 4 3 4 1 2 2 3 4 1 4 4 4 Redcell OSS Integration SNMP trap forwarding Sample Integration examples using each of the integration methods; Mail gateway Performance Script-based integration Infovista CA Concord Bi-Directional API Provisioning Adaptive CLI scripts Metasolv Axiom WSDLs WSDLs Application Service Web-Services Inventory Amdocs Cramer Telcordia Granite Fault IBM Netcool HP Openview DB Redcell MediationService Planning Aria Networks Gridpoint RootCause EMC Smarts Incident Handling Billing BMC Remedy IHS Convergys Geneva

30. 3rd Party OSS REDCELL INSTRUCT WSDL Definitions Service Scheduler UPDATE OSS SYSTEMS PROVISION DISCOVER Network Redcell Dynamic Controller • Exposure of Redcell infrastructure & asset management via Web Services • Integrate Redcell with 3rd party applications • Integration with Web portals for Customer Self-Administration. On-demand service definition and activation • Key Features • Real-time/scheduled service and policy configuration • Automatic configuration of individual devices and networks • XML Data Format (WSDL) / SOAP Envelope • Request/response semantics • SSL secure transmission • User authorization/authentication

31. HTTP Customer Integrations: Case #1 Redcell acts as central OSS management platform Customer Portal Redcell Java Clients Corporate Customers presented with their own Portal for Account Admin and QoS/Bandwidth changes and Reporting Local administration for Neotel Operations via Redcell Clients OSS Systems API Redcell Integrations with Customer Mediation, Billing and web systems to produce reports for the Portal pages. Juniper Core and Cisco 76xx Metro Devices and CPE

32. Customer Integrations: case #2 3rd Party Customer Interface Redcell Java Clients Local administration for Customer Operations Dept. via Redcell Clients Customers use the Scheduall calendar interface to enter booking information which is then processed and sent to Redcell via the API. OSS Systems NETCOOL Integrations with IBM Netcool allows critical events to be passed whilst filtering unimportant messages and providing a first layer of network correlation. API SNMP Trap Forwarding Redcell Juniper MPLS Core with Cisco and BT IVNP device support

33. Redcell Device Driver Factory • The Redcell Device Driver Factory tool provides the ability to create your own device drivers or enhance the functionality of an existing Redcell base device • Device Drivers created with the DD Factory tool let Redcell discover network elements, show the condition of and report on their status, and configure network elements. Key Features • Device Discovery & Resynct. • Show Screens • Topology Views  • SNMP Events & Syslog Management • Alarm Reports • Backup/Restore/Firmware Deploy/Current Config/Compare • Change Management Notification • AdaptiveCLI • Inventory Reports • Key Performance Indicators • Custom Attributes Collection

34. Redcell Architecture and Deployment Options View—Configure—Monitor

35. Redcell Architecture • Browser-based and Java client GUIs • Highly-scalable and reliable • J2EE/EJB Implementation • Runs on Windows, Linux and Solaris • Distributed n-tier architecture • Web services/XML interfaces • Optional High-Availability deployment

36. Redcell Components The Redcell platform consists of four run-time software components: Application service, Mediation service, Database and Clients. The Application Service is the systems central processing unit, being responsible for serving Redcell Applications to the Redcell Clients and executing application business logic. The Application Service can be deployed in standalone or clustered mode to limit downtime and optimize performance. Mediation Service Application Service The Redcell Mediation Server manages the communication between the software and the network elements. Mediation servers can be deployed in standalone or clustered mode in order to maintain constant communication with the network elements. Java Client Redcell ships with a MySQL database which can be deployed in standalone mode . Alternatively, the product can ship with an Oracle gateway ensuring that the Database Service can be deployed in a fault tolerant configuration to ensure data integrity. Web Client The normal client access to Redcell is via a Java Client application that can be installed on one of the Redcell supported platforms. This gives the operator access to the full range of Redcell capabilities. In contrast, there is also a Redcell HTTP client that is designed to deliver virtually the same functions as the Java Client, minus the Redcell Service Centre Applications. Database

37. Scalable Deployment Options Single Server Deployment • All components install on one physical computer Distributed Deployment • Distribute any of the Redcell components (Application, Mediation, Databases and Clients Clustered Deployment • All features of Distributed Deployment • Clustered Application and Mediation Servers for load balancing High Availability (HA) Deployment • All features of Clustered Deployment • Oracle RAC support via a database gateway

38. Network Infrastructure Network Infrastructure Deployment Options Single Server Deployment Distributed Deployment Redcell Clients Mediation Service Redcell Clients Redcell Application Server Redcell Database Application Service Redcell Mediation Server Java Client Redcell Single Server Database

39. Network Infrastructure Deployment Options Redcell Clients Clustered Deployment Redcell Database Redcell Application Cluster Redcell Mediation Cluster

40. Network Infrastructure Deployment Options Redcell Clients HA Deployment Redcell Oracle RAC Database Redcell Application Cluster Redcell Mediation Cluster

41. Platform Options Platform Options: OS • Windows (XP, 2K, 2003) • Linux (Redhat v4, SUSE v10) • Unix (Solaris 9, 10) Databases • MySQL (ships with MySQL) • Oracle (Oracle 9i Gateway option) • Oracle (10g RAC Gateway option )

42. Hardware Recommendations

43. Redcell Spare Slides View—Configure—Monitor

44. Redcell Screen Shots View—Configure—Monitor

45. Redcell Common Services

46. Redcell Management Center

47. Redcell Change Manager

48. Redcell Inventory Manager

49. Redcell NetConfig

50. Adaptive CLI Configuration