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Titulo de la presentacion. DIVERSITY IN LIBRARY SERVICES: FROM NEWCOMERS TO THE CONTINUUM OF SERVICE Presentation to Ontario Library Association Charles C. Smith February 24, 2010. From Immigrants and Refugees to the Continuum of Services
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Titulo de la presentacion
DIVERSITY IN LIBRARY SERVICES: FROM NEWCOMERS TO THE CONTINUUM OF SERVICE Presentation to Ontario Library Association Charles C. Smith February 24, 2010
From Immigrants and Refugees to the Continuum of Services Plotting the Services: Welcoming, Inclusive and Engaged OVERVIEW
A Scheme for Meeting the needs of Newcomers Governance Policy Services: Collections, Information, Technology, Programs, Facilities, Community Human Resources From Immigrants and Refugees to the Continuum of Services
IFLA Manifesto - definitions, principles, mission, management, core actions, staffing, funding, implementation IFLA - Collaboration and Cooperation: programming, electronic resources, joint use of facilities, guides (e.g., benefits/risks, risk management) Governance
Paul Hamlyn Foundation & U.K. Libraries: The context - demographic and legislative changes Framework for the Future and Fulfilling Potential (e.g., Museums, Libraries and Archives Council and The Reading Agency Planning: projects, audience development, community profiling, consultation Evaluation: social impact Partnerships Governance
New Jersey Libraries Leadership (Walk the Talk) Strategic planning Vision Education/Training Advocacy Assessment Systemic Change Governance
Virginia Tech - budgeting, strategic planning Libraries/Archives Canada Collections guidelines and template Technology - internet, translation, Best practice studies - Canada, U.S. other countries Governance
Paul Hamlyn Foundation/U.K. Libraries: refugees/immigrants - social justice, community cohesion, tackling social exclusion, community engagement/partnerships, e.g., Leicester Project Plan and local strategies Queensland/NSW - consultation guide Cowles Library - diversity plan, ownership, diversity committee, goals and action items, non-discrimination statement, partnerships New Jersey Libraries - service design/delivery Policy
New South Wales - working group, vision, mission, objectives, organizational assessment (internal/external factors), SWOT Analysis, stakeholders, needs and expectations of community, working group, library managers, key issues for success Policy
Working Together (Canada, e.g., Vancouver and TPL) - Community-led Libraries Toolkit Address social exclusion Service planning, tools and systemic barriers Tools - community entry/mapping, relationship building, partnerships, program planning, computer training, collections, customer services Supporting inclusion - policy and staff development, service evaluation, looking ahead/next steps Policy
TPL Strategic Planning: 4 year time-frame Community involvement Diverse communities Income gaps Technology Policy
Collections: Virginia Tech - part of overall strategy Cowles Library: all libraries incorporate into budgeting Prague IFLA - resources, multi-lingual Services
Information: Virginia Tech Services
Technology: Cowles Library - diversity electronic database, dvd/cd collection, web portals, accommodations for persons with disabilities Americans for Libraries Council TPL - creating the virtual library Services
Programs and Facilites - mentioned above TPL: Facilities as community hubs, neutral spaces Programs for children, youth, older adults Support for cultural expression, e.g., festivals, readings, etc Services
Community: Cowles Library, e.g., identify/work with diverse community organizations on collections, resources, services, programs New Jersey Libraries: demographic trends, outreach (e.g.), assessment, advocacy, partnerships IFLA - marketing/outreach in community media/languages Services
Community: Queensland - protocols for consultations, methods New South Wales - cooperative projects MLA East Midlands’ Guides - audience development plan, development of community profile, community consultations Services
Community: Leicester - Achieving Inclusion case studies MLA and School Libraries (U.K.) - advocacy guides TPL: local planning and addressing local service needs/interests Services
Ottawa - cross-cultural awareness training Brampton - customer service, re., South Asian community (e.g., objectives and framework) New Jersey Libraries - recruitment, education (e.g., knowledge, skills), catalyst for change, Human Resources
Czech Republic - cross-cultural competencies Cowles Library - recruitment/promotion, students, instructional program, management, supervision, education Virginia Tech - staff attitudes, cultural competencies/self awareness, education, diversity committee, deal with resistance Human Resources
Library Training for Services to Minority Ethnic Groups (U.K.) - legislative and policy context, develop ‘ethnic’ librarians, multi-lingual services Brooklyn Public Library - high school student mentoring/Multicultural Internship IFLA - education/training, anti-discrimination, Human Resources
New South Wales - management meetings, professional development, customer service training Brampton - developing cultural awareness, philosophy, collections, programs, services, outreach/partnerships, staff and training TPL: Diversity position in human resources Human Resources